We went into the Chatham outlet store, after sorting my kids school uniform and to be honest, I wasn't expecting such a high quality store. The products are fantastic quality and the service was the s... See more
Company replied
Location
Switch location25 Dockside Outlet Centre, Maritime Way, Chatham Maritime, ME4 3ED Chatham, GB
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See what reviewers are saying
Been looking for a new knife set and finally settled for the 8 piece set with the lay flat block holder, important for me as it can sit in a drawer out of sight but readily available,. A well made we... See more
Company replied
The staff were excellent especially Angela at the dockside branch, she helped me decide on the right knives and sold me the right frying pans which was perfect for what we needed and will go back for... See more
Outstanding Customer Service provided, along with brilliant advice. Extremely knowledgeable staff are on hand to deal with any questions you may have. We are having a new kitchen fitted with a beautif... See more
Company replied
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
25 Dockside Outlet Centre, Maritime Way, Chatham Maritime, ME4 3ED, Chatham, United Kingdom
4.8
Excellent
425 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Happy customer
The staff were great and you had the product I wanted at a reasonable price
4 July 2026
Reply from ProCook - Chatham
We're so glad you found the product you were looking for at a reasonable price and that our staff provided great service! Thank you for your kind words.
Excellent customer services and very…
Excellent customer services and very good quality products. It is a breath of fresh air. Just how a shopping experience should be. Thank you.
28 June 2026
Reply from ProCook - Chatham
We're so glad you experienced great service and found our staff friendly and helpful! Thank you for your kind words.
The sales guy ( can’t remember his…
The sales guy ( can’t remember his name) went above and beyond.
26 June 2026
Reply from ProCook - Chatham
We're so happy to hear our team provided such excellent service. We appreciate your kind words!
Excellent customer service.
24 June 2026
Customer service was amazing when…
Customer service was amazing when buying my item nothing was too much trouble and very friendly and polite
The shop assistant was very knowledgeable and knew all about the products
28 June 2026
Excellent knowledge of products & advice
Excellent knowledge of products and advice on purchasing both knives and frying pans. Delighted with products.
24 June 2026
the staff at Pro Cook Dockside Chatham…
the staff at Pro Cook Dockside Chatham was very helpful and made our purchase easy
25 June 2026
Reply from ProCook - Chatham
We appreciate your kind words.
Helpful staff
18 June 2026
The staff were very helpful
The staff were very helpful, and we found what we wanted at a reasonable price.
15 June 2026
Reply from ProCook - Chatham
We're so glad our staff was helpful and you found what you wanted at a reasonable price!
The lady in the shop was extremely…
The lady in the shop was extremely helpful and knowledgeable
10 June 2026
The products are first rate and the…
The products are first rate and the service at the Chatham Dockside outlet store was helpful and efficient.
7 June 2026
Reply from ProCook - Chatham
We're so happy you enjoyed our first-rate products and found our service helpful and efficient! We appreciate your kind words.
Good customer engagement
Good customer engagement, good choice of quality products, and a supportive effort in making our transaction a remarkable one.
4 June 2026
Reply from ProCook - Chatham
We're so glad you enjoyed our customer engagement, quality products, and supportive service. We appreciate your kind words!
We love pro cook products and staff are…
We love pro cook products and staff are always welcoming and helpful.
27 May 2026
Reply from ProCook - Chatham
We're so glad you love our products and find our staff welcoming and helpful! Thank you.
Staff members was welcoming and had all…
Staff members was welcoming and had all the answers we required.
Friendly service and prompt while completing the purchase
26 May 2026
Reply from ProCook - Chatham
We're so happy to hear our staff was welcoming and provided friendly, prompt service during your purchase!
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