Libby and the other staff were fantastic in helping us to chose the items we needed, and nothing was to much trouble Would definatly shop there again at Cheshire Oaks.
Location
Switch locationUnit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB
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See what reviewers are saying
We were greeted by friendly staff and given a professional level of service and assistance with our enquiry which led to our purchase. We didn't catch the member of staff's name but she served us... See more
Company replied
I went in to buy cook's knife set for my wife's birthday. Whilst initially we were left alone to peruse I eventually required assistance. The assistant stopped what she was doing and carefully explain... See more
I purchased the granite pans as I wanted non-toxic, the sales lady in the shop was fabulous and really knew her stuff! She also stayed past closing as it was just before 8pm when I actually bit the... See more
Company replied
Company details
- #27 of 139 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, United Kingdom
4.8
Excellent
1k reviews
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Libby and the other staff were…
Libby and the other staff were fantastic in helping us to chose the items we needed, and nothing was to much trouble Would definatly shop there again at Cheshire Oaks.
9 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Cheshire
We're so glad you enjoyed our products and received such helpful and professional service! We truly appreciate your kind words.
Reply from ProCook - Cheshire
We're so glad to hear that our team was helpful and provided you with good advice. Your kind words are truly appreciated!
Great service
Great service
The sales lady was very kind and very helpful with all our shopping .
We got a load of mugs and dinner sets and she packed it very well.
Glad to see a happy face.
5 July 2026
Reply from ProCook - Cheshire
We're so pleased you received great service and found our team kind and helpful with your shopping. It's wonderful to hear your purchases were well-packed and that you enjoyed a happy experience!
Reply from ProCook - Cheshire
We're so glad you enjoyed our selection, found our staff pleasant, and appreciated the value and trendy gadgets! Thank you for your kind words.
Very friendly staff and very helpful
28 June 2026
Reply from ProCook - Cheshire
We are so glad our team was helpful and friendly. We appreciate your kind words.
Excellent variety of high quality…
Excellent variety of high quality kitchen ware at reasonable prices. The sales assistant who served me was very helpful and knowledgeable about the items I was purchasing.
29 June 2026
Reply from ProCook - Cheshire
We're so pleased you found an excellent variety of high-quality kitchenware at reasonable prices. We're also glad our sales assistant was very helpful and knowledgeable!
Extremely good experience
Extremely good customer service and shop was easy to navigate
Thankyou
30 June 2026
Reply from ProCook - Cheshire
We're so happy to hear you had a positive experience with our customer service and found our shop easy to navigate. We truly appreciate your kind words!
Really helpful member of staff
Really helpful member of staff. Helped me find exactly what I was looking for. Thank you :)
30 June 2026
Reply from ProCook - Cheshire
We're so glad our staff was able to help you find exactly what you were looking for! Thank you for your kind feedback.
lovely shop assistant really helpful
30 June 2026
Reply from ProCook - Cheshire
We're so glad to hear that you had such a positive experience with one of our shop assistants. We always strive to be helpful!
Friendly and helpful staff
Friendly and helpful staff. There’s always so much to look at and I enjoy browsing. Staff very knowledgeable and cheerful.
25 June 2026
Reply from ProCook - Cheshire
We are delighted you enjoyed our service and product.
Staff…
One staff member was walking round putting vaseline on her lips with her fingers. I think she should do it somewhere where she can wash her hands!
The tills were a bit chaotic with paperwork which seemed more imprtant. The lady who served me was excellent.
21 June 2026
Reply from ProCook - Cheshire
We appreciate you sharing your observations. We are addressing the staff conduct and the till area's organization to improve our service. We're glad one of our team members provided excellent service.
A quality product
You can't beat a ProCook product. Always of high quality. For the quality I feel it's value for money, as the items last for years.
I'm always impressed with the customer service you receive.
21 June 2026
Reply from ProCook - Cheshire
We're so happy to hear you consistently find our products high quality and great value! It's wonderful that our items last for years and that you're always impressed with our customer service.
Good customer service
17 June 2026
Excellent service in shop
Excellent service in shop. Knowledgable, pleasant , friendly and professional staff who served me.
I did research the item that I wanted and I was directed straight to it. Plus honoured blue light discount which is a bonus.
14 June 2026
Reply from ProCook - Cheshire
We're so pleased you received excellent service and found our staff knowledgeable and professional. We appreciate your kind words and are glad you found what you needed.
Great customer experience
Found exactly what I wanted. Staff member was helpful and had a lovely chat whilst I paid. She had a smile on her face and clearly is good at engaging and helping customers.
16 June 2026
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