The store in Cirencester is well laid out. I was fortunate as I was early in to the shop and the salesperson had time to explain the availability of the products that I wanted.
Company replied
Location
Switch location2-4 Dyer Street, GL7 2PH Cirencester, GB
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See what reviewers are saying
Very friendly and helpful service. Disappointed that I couldn’t use a voucher in store, but only online. However, the shop assistant as very helpful.
Company replied
Excellent customer service. We were looking at roasting tins and a member of staff came along and asked if we needed any help. She asked if we were planning to use on the hob and gave us the advantage... See more
Company replied
We have been shopping at Procook since we had an induction hob fitted. Their knowledgeable & helpful staff takes the stress out of shopping. Their good quality cookware lasts. Their kitchen utensils &... See more
Company replied
Company details
- #24 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
2-4 Dyer Street, GL7 2PH, Cirencester, United Kingdom
4.9
Excellent
621 reviews
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Service at the shop was good
Service at the shop was good, helpful. The items I bought were just what I wanted, but something else I was interested in wasn’t available.
24 April 2026
Reply from ProCook - Cirencester
We're glad the service was helpful and you found what you wanted. We regret that one item wasn’t available and we appreciate the feedback.
Reply from ProCook - Cirencester
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Reply from ProCook - Cirencester
We appreciate you sharing that our staff was friendly and knowledgeable, and that you liked our great looking products!
Very helpful in store and great product…
Very helpful in store and great product selection. Excellent customer service!
1 April 2026
Helpful knowledgeable staff
11 April 2026
Reply from ProCook - Cirencester
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Reply from ProCook - Cirencester
We appreciate you sharing that our staff was helpful and friendly and that our shop was very nice!
Knowledgeable and helpful staff
5 April 2026
Reply from ProCook - Cirencester
We appreciate you letting us know our staff was helpful and knowledgeable. It means a lot to our team that you had a positive experience.
Knowledge of staff easy friendly
9 April 2026
Reply from ProCook - Cirencester
We appreciate you letting us know our staff was friendly, knowledgeable, and easy to work with; it means a lot to our team.
Very good and clear advice from the…
Very good and clear advice from the sales assistant. Much appreciated.
9 April 2026
Reply from ProCook - Cirencester
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our advice clear and helpful.
Reply from ProCook - Cirencester
We appreciate you letting us know our staff was knowledgeable and that we have good products on sale!
Great service
Great service, the salesperson explained the differences between the various types of woks available and also found the right lid for it. Also needed a new cafetière and the same salesperson demonstrated how many mugs (rather than cups) each would hold.
26 March 2026
Reply from ProCook - Cirencester
We're glad you enjoyed your experience. It's great to know the salesperson was helpful in explaining the woks and cafetière. We appreciate you taking the time to share your positive feedback!
We bought a lovely set of cooks knives
We bought a lovely set of cooks knives. 20% off so a really good price with the block. Staff were very helpful.
28 March 2026
Reply from ProCook - Cirencester
We're so happy to hear that you found a lovely set of knives at a really good price! We're also glad that our staff were helpful during your visit.
Reply from ProCook - Cirencester
We appreciate you letting us know our service was professional and friendly; it means a lot to our team.
Very helpful service at the till
Very helpful service at the till, I was issued a warranty for the plates for a year from the till receipt but a back up email receipt which was also sent to me as proof of purchase to validate the warranty.
22 March 2026
Helpful informed staff
Helpful informed staff. Pleasant environment. Good range of products well displayed.
25 March 2026
Reply from ProCook - Cirencester
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff helpful and our environment pleasant.
Helpful and welcoming staff.
19 March 2026
On visiting ProCool in Cirencester…
On visiting ProCool in Cirencester Gloucestershire the staff were very friendly. I new exactly what I needed so didn’t need any help but they were warn and polite .
15 March 2026
Reply from ProCook - Cirencester
We're happy to hear that you found our team in Cirencester friendly and polite during your visit. We appreciate you taking the time to share your positive experience with us!
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