Really pleased with my new set of knives from ProCook. They look sleek and stylish, feel comfortable to hold, and have a lovely quality feel to them. A great addition to my kitchen and I’m really happ... See more
Location
Switch locationUnit 11, The Mall, Cribbs Causeway, BS34 5DG Bristol, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having searched everywhere for a new dining set we came across a beautiful one in Procook. We’ve bought a number of items there before and always pleased with the quality and this is proving to be no... See more
Company replied
Initially just browsing but tempted to make a purchase all be it small by your very pleasant and highly informative member of staff . She took great pains to to point out new items and current dea... See more
Company replied
Purchased a set of Pro Cook professional granite pans for our new induction hob. The pans are non stick ceramic coating and are PFAS free Staff were friendly and helpful, and explained the bulk purc... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 11, The Mall, Cribbs Causeway, BS34 5DG, Bristol, United Kingdom
4.8
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff member showing us…
Very helpful staff member showing us discounted item
15 February 2026
Reply from ProCook - Cribbs Causeway
We appreciate you taking the time to leave us this great review! We're so happy our staff was helpful showing you discounted items.
Great customer service
Great customer service, friendly, informative and professional.
14 February 2026
Reply from ProCook - Cribbs Causeway
We appreciate you taking the time to leave us this great review! We're so happy to hear our customer service was friendly, informative, and professional.
Guarantee works!
Helpful, polite and accommodating.
I went in with a query about some granite ware pots that had not fared well in the dish washer. I love these pots and was disappointed that they looked much older than the 5 years old they are. After talking through the problems and having a look at the pots they were quickly exchanged for new. Something I had not really expected to be honest. I had just wanted to voice my dismay at the damage done and find out how to stop it getting worse if that was possible.
Thank you for adhering to the guarantee. And for the patient consideration given while I was in store, feeling somewhat awkward about my complaint. The new pots will be washed by hand. The new non stick surface is amazing in comparison to the old. I'm vey happy!
4 February 2026
Reply from ProCook - Cribbs Causeway
We appreciate you bringing the granite ware pots issue to our attention. We are so glad we could exchange them for you and that you are happy with the new non-stick surface. Thank you for your positive feedback!
Reply from ProCook - Cribbs Causeway
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Good selection of saucepans
Good selection of saucepans of varying prices, the lady staff member was really helpful in showing all our options
We recommend Pro Cook
11 February 2026
Reply from ProCook - Cribbs Causeway
We appreciate your positive feedback! We are so happy you find our ordering easy, our delivery swift, and our products consistently good.
Friendly and knowledgeable staff
9 February 2026
Reply from ProCook - Cribbs Causeway
We appreciate you letting us know our staff was friendly and knowledgeable; it means a lot to our team.
Staff was helpful and quick to respond…
Staff was helpful and quick to respond to questions
9 February 2026
The service I received was exemplary
The service I received was exemplary. Rowena was very professional and provided good knowledge of the product range including how to use and care for my purchases.
8 February 2026
Very helpful assistant
Very helpful assistant you advised on the sharpening the knives we bought several years ago.
7 February 2026
Procook recommendation…
Really good quality of knives with cooking and cutting. When buying in Bristol Cribbs causeway, really good help from staff. Positive price and worth the amount paid and hoping the knives and block to last a long time. Would recommend definitely 👍
1 February 2026
Wonderful sales assistant.
My experience in Pro Cook was made great by Sam the sales assistant. She was superb! Definitely made the sale.
5 February 2026
Always great service and products
Went in for a frying pan and the assistant was very helpful and offered guidance as to what type of pan I was looking for.
They are always helpful in the Cribbs Store and have time to explain everything
4 February 2026
The offers that were on the day I…
The offers that were on the day I purchased were excellent.
The lady that served me, was very friendly and pointed out more offers that I had not seen.
Overall the prices on all the items were pretty reasonable.
3 February 2026
Reply from ProCook - Cribbs Causeway
We're happy to hear that you found our offers excellent and our prices reasonable. We appreciate your positive feedback regarding our friendly team member and the assistance they provided.
The team are always happy to help and…
The team are always happy to help and gave us some advice on what else would be good
1 February 2026
Staff very friendly did not pressure me…
Staff very friendly did not pressure me in any way
28 January 2026
Great products and great service
Great products and great service. Friendly staff willing to help and spend time with u.
1 February 2026
Reply from ProCook - Cribbs Causeway
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our products and friendly staff.
Great products at good prices.
28 January 2026
Reply from ProCook - Cribbs Causeway
We appreciate your positive feedback; we're so glad you value our great products at good prices, and we value your business.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.