Went in on Wednesday to look for a set of knives and block. The sales assistant was extremely helpful, explaining everything about each different product, she was so patient and knowledgeable. I boug... See more
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Warm, friendly and professional staff, let me browse yet alert to any questions I had. Positive and encouraging way of higlighting special offers without being pushy. The products are first class, wel... See more
It was the first time I had visited your eastbourne store and was very pleasantly impressed. Nice set out with space to comfortably walk around. The stock was interesting and looked good quality. Th... See more
Company replied
I went into the shop twice. I knew what I wanted but there was choice. After speaking with the assistant, who discussed my options, I said I would think and return. She wasn’t there at 5.30 but the re... See more
Company replied
Company details
- #26 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit SU19, The Beacon Centre, BN21 3NW, Eastbourne, United Kingdom
- 01323 385786
4.9
Excellent
237 reviews
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Simple and straight forward purchase…
Simple and straight forward purchase guided by staff.
21 August 2026
A great shop
A great shop with really friendly, helpful staff. Product quality is excellent, will certainly be returning
19 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Eastbourne
We're so glad you found our products fabulous and even more affordable with the discount! Thank you for your wonderful feedback.
Very helpful and polite staff and the…
Very helpful and polite staff and the good value on many of their products.
14 August 2026
Reply from ProCook - Eastbourne
We're so glad you found our staff helpful and polite, and that you appreciate the good value of our products! Thank you for your kind words.
It was the first time I had visited…
It was the first time I had visited your eastbourne store and was very pleasantly impressed. Nice set out with space to comfortably walk around. The stock was interesting and looked good quality. There is an item I will save up for (im a pensioner) and wait for your sale to purchase. Good luck with this store
14 August 2026
Reply from ProCook - Eastbourne
We're so pleased to hear you were pleasantly impressed with your first visit to our Eastbourne store! It's wonderful that you found the layout comfortable and the stock interesting and of good quality. We hope you're able to get that item you're saving for soon!
Fantastic experience and brilliant knives
Went in on Wednesday to look for a set of knives and block. The sales assistant was extremely helpful, explaining everything about each different product, she was so patient and knowledgeable.
I bought a set of five knives with block , they were on offer and am so very pleased with them, and they look great on the kitchen surface. Excellent customer service and have a fantastic product.
12 August 2026
very friendly and helpful staff
10 August 2026
Reply from ProCook - Eastbourne
We truly appreciate your kind words about our team. It's wonderful to hear that you found our staff to be friendly and helpful.
The staff
The staff were very friendly and helpful and the shop was clean, tidy and well laid out.
5 August 2026
Reply from ProCook - Eastbourne
We're so glad you found our staff friendly and helpful! We're also happy to hear that our shop was clean, tidy, and well laid out. Thank you for your kind words.
Excellent advice in the shop
Excellent advice in the shop. Friendly and informative but no 'pressure'. Very pleased with the product.
5 August 2026
Reply from ProCook - Eastbourne
We're so happy to hear you received excellent, friendly, and informative advice in our shop without feeling any pressure! We're also delighted you are very pleased with your product.
Your products are good and attractively…
Your products are good and attractively displayed and your staff are helpful
3 August 2026
Reply from ProCook - Eastbourne
We're so glad you enjoyed our products and their display, and that you found our staff helpful! Thank you for your kind words.
Chopsticks!
Lovely shop. Well laid out. Found just what I wanted in no time! Friendly staff
5 August 2026
Reply from ProCook - Eastbourne
We're so glad you enjoyed our lovely, well-laid-out shop and found what you needed quickly! We appreciate your kind words about our friendly staff.
I went into the shop twice
I went into the shop twice. I knew what I wanted but there was choice. After speaking with the assistant, who discussed my options, I said I would think and return. She wasn’t there at 5.30 but the replacement was good also. I’ve used it twice in two days and I’m very very happy. I’ve discovered Japanese cuisine and this plate makes cooking this food entirely possible and successful. Excellent!
3 August 2026
Reply from ProCook - Eastbourne
We're so happy to hear about your positive experience in our shop and that our team was able to help you find exactly what you needed. It's wonderful to know that your new plate is making your Japanese cuisine cooking successful and enjoyable!
I love everything Procook sells from…
I love everything Procook sells from their nifty gadgets to the high end cookware.
1 August 2026
Had wanted a cast iron casserole dish…
Had wanted a cast iron casserole dish for a long time and noticed in my local store they had some in one particularly colour with a percentage off, well as the colour didn't worry me I purchased it from a very helpful assistant who made the shopping a pleasant experience. And having used the product once so far, I am so glad I purchased it. Just waiting for the weather to cool down so I can use it more frequently.
23 July 2026
Quick efficient service with a smile
22 July 2026
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