I needed to replace a knife and wasn't planning on getting one, but was walking past and saw the range of knives on display. I popped in and was pleasantly surprised at the choice. Once home the knife... See more
Location
Switch locationUnit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB Epsom, GB
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See what reviewers are saying
I entered the Epsom store intending to purchase the Damascus 67, 8 inch chefs knife. The sales chap (unfortunately, didnt get his name) was polite and extremely knowledgeable. He offered to allow me t... See more
Although I was not spending a fortune just a minimal amount everything that I wanted was their old people like some things in plastic as they are not heavy Found perfect inexpensive ones. Fantast... See more
Company replied
Quality products. The extensive range beautifully displayed in a clean, welcoming and tidy shop. Served by helpful knowledgeable and friendly staff - what's not to like; beats online shopping hands do... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB, Epsom, United Kingdom
4.9
Excellent
455 reviews
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Good service
20 October 2026
I needed to replace a knife and wasn't…
I needed to replace a knife and wasn't planning on getting one, but was walking past and saw the range of knives on display. I popped in and was pleasantly surprised at the choice. Once home the knife is beautifully balanced and a joy to use.
20 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Epsom
We're so pleased to hear that you had such a great experience with our team member. We truly appreciate your kind words and positive feedback!
Reply from ProCook - Epsom
We're so pleased to hear that you experienced great customer service and found our team member to be so lovely and helpful. We truly appreciate you taking the time to share your positive feedback!
Reply from ProCook - Epsom
We're so pleased to hear that you enjoyed our shop's selection and that our team provided such helpful service! Thank you so much for your wonderful feedback and kind words.
Staff was on hand to help with my…
Staff was on hand to help with my choice of pan. I went for the pro range unfortunately trying it out, the eggs stick so that's not a good start. I also tried to cook a chilli and again the sauce stuck to it. So I'm calling the store and going to try to change it to something else
30 September 2026
Great store and I purchased a very good knife…
The guy in store was very friendly and keen to help. The bread knife purchased was great value and a perfect knife
27 September 2026
They are always there to help and are…
They are always there to help and are very humble.
22 September 2026
Reply from ProCook - Epsom
We truly appreciate your kind words about our team. It's wonderful to hear that you found our staff to be helpful and humble.
Staff very polite and helpful
Staff very polite and helpful, store lovely and clean and inviting. Pricing is very reasonable.
22 September 2026
Great customer service
Great customer service, sale assistant was very nice and helpful,quick serving and great communication.
13 September 2026
The assistant was very knowledgeable…
The assistant was very knowledgeable about the products I was purchasing. I was very impressed.
15 September 2026
I asked a member of staff where the…
I asked a member of staff where the lemon zester was. He took me to the shelves and got the zester, showed me it and then took me to the till.
Excellent service.
14 September 2026
Best shop in Epsom
Excellent range of products at fair prices with great service from knowledgeable and friendly staff
14 September 2026
Great products and very good service.
8 September 2026
Friendly and helpful staff
Lovely kitchen products, very friendly and helpful staff. Nice bright shop.
10 September 2026
Good service
9 September 2026
Great service products & prices
Great service, great products, great prices.
3 September 2026
Unprompted review
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