I ordered 12 of the olson range. They came well packaged but sadly four plates were chipped in transit. Contacted procook and Karen dealt with the issue fantasticly on a Friday with a great sense... See more
Location
Switch locationUnit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH Gloucester, GB
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See what reviewers are saying
We have a 15 year old saucepan that the handle fell off. ProCook changed the broken saucepan for a brand new replacement as part of lifetime guarantee.
We wanted to replace an old ceramic coated knives and add different sized one. They last for years, are extremely good, come with their own safety sheaths and are remarkably good value. Even the kit... See more
Great choice of products online. Ordered two black cast iron casserole dishes. One shallow, one round. Great quality! Arrived in pristine condition, at the allotted time.All packed with great car... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH, Gloucester, United Kingdom
4.8
Excellent
895 reviews
Asks customers to review
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Lifetime Guarantee
We have a 15 year old saucepan that the handle fell off. ProCook changed the broken saucepan for a brand new replacement as part of lifetime guarantee.
13 August 2026
I ordered 12 of the olson range
I ordered 12 of the olson range. They came well packaged but sadly four plates were chipped in transit. Contacted procook and Karen dealt with the issue fantasticly on a Friday with a great sense of humour. The tableware I picked didnt disappoint its beautiful and great quality. Sadly it means I have to now update everything else in my kitchen with more procook products. Great quality great customer service. I definitely recommend.
4 September 2026
Unprompted review
Staff very helpful and knowledgeable
Store was well laid out. The staff member was very knowledgeable and helpful and assisted and answered our questions regarding our purchase.
18 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My visit
I just went to take a quick look, but I couldn't resist and ended up getting two sets of bowls — it was such a great deal! The shop is really lovely, even though it's on the pricier side. I definitely plan to visit again.
Staff were friendly.
16 August 2026
Reply from ProCook - Gloucester
We're so glad you enjoyed your visit and found such a great deal on bowls! It's wonderful to hear that you found our shop lovely and our staff friendly. We look forward to welcoming you back again soon!
Overall good experience in the shop
Overall good experience in the shop, staff and service polite and helpful.
15 August 2026
Reply from ProCook - Gloucester
We're so glad you had a good experience in our shop and found our staff polite and helpful! Thank you for your kind words.
Really helpful and expectionally…
Really helpful and expectionally professional staff member with cheerful approach.
10 August 2026
Reply from ProCook - Gloucester
We're so glad you found our staff exceptionally professional and cheerful! Thank you for your kind words.
The assistant let me try a demo knife…
The assistant let me try a demo knife before I purchased one, this was held as I would have got the wrong knife for my needs
31 July 2026
Reply from ProCook - Gloucester
We're so glad our assistant could help you find the perfect knife! We always aim to ensure our customers make the right choice for their needs. Thank you for your kind words!
Staff was so kind and helpful
8 August 2026
Reply from ProCook - Gloucester
We're so glad you found our staff friendly and that your products were packed with such care! Thank you for your kind words.
Gloucester Docks Store
I visited your store in Gloucester docks for the first time and I was extremely impressed by the colleague that served me. She was helpful informative and helped me choose the products that I needed.
10 August 2026
Reply from ProCook - Gloucester
We're so pleased to hear about your positive first visit to our Gloucester Docks store! It's wonderful that our colleague was helpful and informative, assisting you in choosing the perfect products.
I told member of staff I was looking…
I told member of staff I was looking for cookie cutters took me directly to them. I said I was looking for other shapes suggested I looked on the clearance section and directed me there.
7 August 2026
Reply from ProCook - Gloucester
We're so glad to hear that our staff was able to assist you in finding exactly what you were looking for! We appreciate you highlighting their helpfulness and guidance.
The lady who served us
The lady who served us - Deborah - was really helpful, informative and efficient.
1 August 2026
Reply from ProCook - Gloucester
We're so pleased to hear that our team member provided you with such helpful, informative, and efficient service. Thank you for sharing your positive experience!
Staff were really pleasant and…
Staff were really pleasant and knowledgable. I knew we wanted a minimum triply set of pans and it was good to place the alternatives side by side.
1 August 2026
Unprompted review
Fantastic service
4 August 2026
Another great visit
Another great visit. Advice before purchase. Great price too. My go to Cookshop.
3 August 2026
Excellent service and helpful staff.
30 July 2026
Reply from ProCook - Gloucester
We're so pleased to hear that you experienced excellent service and found our staff to be helpful. Your kind words are greatly appreciated!
I purchased a frying pan and its great
I purchased a frying pan and its great. I cooked with it today and the non stick was amazing so really pleased.
2 August 2026
Reply from ProCook - Gloucester
We're so happy to hear you're pleased with your new frying pan and that the non-stick surface performed amazingly! We appreciate your positive feedback.
Excellent service from very pleasant sales lady
Very pleasant sales lady.
Happy to let me browse around by myself.
Understood what I was looking for when I described item.
Took me to where it was and clearly explained improvements that had been made to it since my previous one
27 July 2026
Expensive for the greatest of quality
28 July 2026
Reply from ProCook - Gloucester
We appreciate your feedback and are glad you recognize the quality of our offerings. We strive to provide excellent value.
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