Excellent advice from a very polite, friendly and knowledgeable lady gave us an in depth description of the multiple products we were considering. We then enjoyed a 20% discount when purchasing two li... See more
Company replied
Location
Switch locationUnit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG Gretna, GB
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As I was browsing, one of the store colleagues approached me to ask if she could be of assistance. She then offered advice on products from personal experience and then left me to come to a decision.... See more
Company replied
Asked for guidance on purchasing a knife block, member of staff talked us through all the sets and we absolutely have made the correct choice
Shop assistant very knowledgable and helpful. Also, after looking at so many toasters in other electrical outlets I found that ProCook now sells the only toaster which fits a normal slice of bread.... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG, Gretna, United Kingdom
4.9
Excellent
1k reviews
Asks customers to review
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Helpfull sraff
11 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very polite and helpful assistant in…
Very polite and helpful assistant in Gretna outlet .
12 April 2026
Reply from ProCook - Gretna
We appreciate you letting us know our assistant was polite and helpful; it means a lot to our team.
The staff were very helpful
The staff were very helpful and we found what we wanted very quickly. Good products at a good price.
11 April 2026
Reply from ProCook - Gretna
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff was helpful and you found what you were looking for.
Great Deals
Lovely selection of products, staff very helpful and made sure I didn’t miss out on promotions. Thank you.
6 April 2026
Reply from ProCook - Gretna
We're so glad you appreciated our product selection and found our staff helpful. We appreciate that they ensured you were aware of our promotions. Thank you!
Pro Cook pot
Good selection of pots and pans, very helpful staff.
Pot works very well on my induction rings.
5 April 2026
Reply from ProCook - Gretna
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff helpful and liked our selection!
Reply from ProCook - Gretna
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Great sales service and knowledge
Great sales service and knowledge
Bought a frying pan and it is as described great quality cooks evenly just what we wanted
5 April 2026
Reply from ProCook - Gretna
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our sales service knowledgeable and that the frying pan cooks evenly.
Fantastic mixing bowl with measurements…
Fantastic mixing bowl with measurements on the inside
8 April 2026
Reply from ProCook - Gretna
We're happy to hear that you are enjoying the mixing bowl! It's great to know the measurements are helpful for you. Thanks for your feedback.
Very good customer service.
Very good customer service.
Would definitely shop at pro cook again
4 April 2026
Always a nice experience browsing an…
Always a nice experience browsing an uncluttered shop where the goods are well displayed .
Friendly staff members too.
7 April 2026
Reply from ProCook - Gretna
We appreciate you taking the time to leave us this great review! We're so happy to hear that you find our shop uncluttered with well-displayed goods and friendly staff.
Asked member of staff what I was…
Asked member of staff what I was looking for and she took me straight to the product.
5 April 2026
Visited the Gretna store on Sunday and…
Visited the Gretna store on Sunday and I was a bit daunted walking in as three members of staff standing at till area staring at us going round the store it was not a comfortable experience . Neither of us were approached or even greeted at any point and being called dearie at the cash desk while being served is a bit to much , I’m 51 not 81
5 April 2026
Reply from ProCook - Gretna
We appreciate you taking the time to share your experience. We're sorry to hear that you felt uncomfortable during your visit and were not greeted. We'll address your concerns with our team to ensure a more welcoming environment.
The staff were first class and went ou
The staff were first class and went out of their way to assist us with our purchases.
4 April 2026
Good efficient services
4 April 2026
Best knife set we have ever had.
29 March 2026
Reply from ProCook - Gretna
We're happy to hear that you are having such a wonderful experience with our knife set. Thank you for sharing!
Helpful and informative staff
Helpful and informative staff, and good selection to suit all needs
2 April 2026
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