The staff are what made our experience a good one. What was not available on the shop floor was checked in the stockroom and enough found for us to be able to purchase. Thank you to the staff in the... See more
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The assistant that served me was super helpful and very friendly. I purchased a 16 piece crockery set that I really didn't want to carry around whilst I did the remainder of my shopping, The store as... See more
Company replied
Having reviewed various pans online, I visited ProCook Guildford. I was immediately offered assistance by one of the staff, who was very knowledgeable and answered my questions. I went away with a 2... See more
Company replied
Staff at Guildford were really helpful, professional and friendly. Lots of advice given about the range of knives being sold which was very useful.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
48 High Street, GU1 3ES, Guilford, United Kingdom
- 01483 954588
4.8
Excellent
380 reviews
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The staff were very helpful.
18 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Guildford
We're so pleased to hear you had such a positive experience with our service. Thank you for your feedback!
Great customer service
Great customer service. Good range of everyday items and reasonable price. I purchased a 3 for 2 offer on everyday knives and they all come with knife covers as well.
17 August 2026
Reply from ProCook - Guildford
We're so pleased to hear you had such a positive experience with our customer service and found a good range of everyday items at reasonable prices. We're especially glad you enjoyed the 3 for 2 offer on knives with covers!
Helpful & friendly staff.
The assistant that served me was super helpful and very friendly. I purchased a 16 piece crockery set that I really didn't want to carry around whilst I did the remainder of my shopping, The store assistant kindly kept it safe until I was ready to pick it up, he even said that should I forget to collect that he would reach out via email to remind me. Upon my return I was greeted my another team member as I walked into the store, the initial member of staff remembered me and promptly passed me my goods. Overall… Very chatty, really friendly and helpful manner.
16 August 2026
Reply from ProCook - Guildford
We're so pleased to hear about your positive experience! It's wonderful that our team member was so helpful and friendly, making your shopping trip more convenient. We appreciate you sharing your kind words about our service.
Fantastic service from the staff at…
Fantastic service from the staff at ProCook. Explained well the difference in pans and their use to allow us to make a decision.
15 August 2026
Reply from ProCook - Guildford
We're so pleased to hear you received fantastic service from our staff! We're glad they were able to explain the differences in our pans to help you make your decision. Thank you for your wonderful feedback!
Knowledgeable staff and great products
Having reviewed various pans online, I visited ProCook Guildford. I was immediately offered assistance by one of the staff, who was very knowledgeable and answered my questions. I went away with a 20cm tri-ply stainless steel pan with which I'm delighted.
10 August 2026
Reply from ProCook - Guildford
We're delighted to hear you had such a positive experience at our Guildford store! It's wonderful that our staff was able to assist you with their knowledge, and we're so glad you are delighted with your new pan.
Staff member in the Guildford shop was…
Staff member in the Guildford shop was very helpful and knowledgeable
4 August 2026
Reply from ProCook - Guildford
We're so glad you found our team member in the Guildford shop helpful and knowledgeable! Thank you for your kind words.
Excellent Customer engagement -
asked for advice on purchasing crepe pan and was pleased with input and puhase
7 August 2026
Reply from ProCook - Guildford
We're so pleased to hear you were happy with the advice you received regarding your crepe pan purchase. Thank you for your kind words!
I bought knives from their guildford…
I bought knives from their guildford store, they had the nicest attendants! Nicest people ever
5 August 2026
Excellentrange.of high quality goods
Excellentrange.of high quality goods. Friendly helpful staff.
4 August 2026
We only went in to buy a frying pan and…
We only went in to buy a frying pan and guess what? We found one we liked at the price we felt was right and so we took the plunge and got it.
The shop assistant was male and friendly.
We hope the pan is a good investment but only time will tell. Contact me again in 2 years time and I'll probably be able to give you an answer -until then take care.
28 July 2026
Reply from ProCook - Guildford
We're glad you found a frying pan that met your expectations and that you had a positive experience with our assistant. We hope it proves to be a great investment for you!
Excellent!
A very big shout out for the lovely man who helped us so efficiently today (think his name is Alex?). Very knowledgeable and helpful... Will definitely visit again. Thank you so much ...
28 July 2026
Unprompted review
Lovely variety of quality kitchen…
Lovely variety of quality kitchen stuff. Great help and service from the girl who served us. See you soon
22 July 2026
Great staff
Staff extremely helpful and knowledgeable. Great experience . Very happy with products purchased.
17 July 2026
what I wanted when I wanted it
Provided what I wanted , when I wanted it and the shop assistant gave helpful advice.
15 July 2026
Staff always very helpful and…
Staff always very helpful and knowledgeable.
Service with a smile.
13 July 2026
The salesman was very helpful and…
The salesman was very helpful and informative in the Guildford store
14 July 2026
Very helpful service .
6 July 2026
Reply from ProCook - Guildford
We truly appreciate your kind words about our helpful staff and good service. Thank you for sharing your positive experience with us.
Reply from ProCook - Guildford
We appreciate you taking the time to share your positive experience with our team member in Guildford; it means a lot to us!
Great products
Great products. I do really appreciate good staff that are helpful and knowledgeable. Great at sales without being pushy. That what my experience was like here.
22 June 2026
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