Couldn’t remember what I wanted to shop in Procook for and whilst browsing I spotted an ice cube and box on offer. The assistant was very helpful and opened one up for me to look at. She was very fr... See more
Location
Switch locationUnit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP Grays, GB
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See what reviewers are saying
Nice variety in shop bought 3 items unfortunately couldn't find the right worktop savers. Lady assistant was really polite and friendly gave us some tips. Will return.
The store was well stocked, plenty of choices. It was our first time visiting the store and already looking forwards to going back. We were disappointed to get our local Lakeland closed but the ProCo... See more
Company replied
Store is always fun to go in to as its very tidy and clean and feels very premium. The service from all staff was incredibly helpful also, they approached us when they noticed we needed help and answe... See more
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP, Grays, United Kingdom
4.8
Excellent
831 reviews
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Helpful and friendly staff.
1 May 2026
Very friendly and helpful staff
Very friendly and helpful staff. About the products, high quality and good prices.
24 April 2026
May use AI-assist with repliesRead more
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The customer service in this store Reviewers The customer service in this store is great, very helpful shop assistant!
The customer service in this store is great, very helpful shop assistant! Went in to buy one item but bought 3 as there was a 3 for 2 offer, which was a very good deal. Very happy!
28 April 2026
Reply from ProCook - Lakeside
We're happy to hear that you had such a positive experience in our store. It's great to know our shop assistant was helpful and that you were able to take advantage of our offer. Thanks for your feedback!
Very helpful young lady
Very helpful young lady, who helped us choose new pans for an induction hob, a new set of knives and a block to put them in the drawer which are excellent.
The pans are great, really smart we are very happy with our purchases.
16 April 2026
Reply from ProCook - Lakeside
We're happy to hear that our staff member was very helpful in choosing new pans for your induction hob, knives, and a block. It's great the pans are smart, and you are delighted with your purchases.
Staff always cheerful & helpful
24 April 2026
Reply from ProCook - Lakeside
We appreciate you letting us know our staff was cheerful and helpful; it means a lot to our team.
Reply from ProCook - Lakeside
We appreciate you letting us know our staff was helpful, knowledgeable, and friendly; it means a lot to our team.
We here served by a young lady
We here served by a young lady, she was very helpful and knowledgeable. We have not used the pan yet but we think we are going to like it.
17 April 2026
Good quality and nicely merchandise
Good quality and nicely merchandise. Very helpful friendly staff.
17 April 2026
As usual the staff at Procook were…
As usual the staff at Procook were helpful and friendly. The item was in perfect conditin and suitable for the job.
16 April 2026
Dude at the till was very helpful and…
Dude at the till was very helpful and helped me find what I was looking for.
11 April 2026
Knowledgeable staff member
Knowledgeable staff member, was very friendly and explained differences in the knife sets, we were also allowed to try the knife. Very pleasant experience altogether.
13 April 2026
Quality service for a quality product.
The member of staff was very knowledgeable an helpful. She was a real pleasure to be served by an made the whole experience very easy.
We bought our plates, bows and cutlery from pro cook around a year ago and are very impressed and surprised by the quality of the products. So when we needed a new set of pans, we had no second thought but to head to pro cook again.
11 April 2026
Great timer
Great timer. Given instructions how to work and easy to use. Quirky design, as a pot. Husband pleased with both.
6 April 2026
Lovely Store!
Lovely Store in Lakeside! Very well stocked, Excellent Quality cookware and all sorts of kitchen accessories. Very helpful and super polite member of staff too!
10 April 2026
I love all products from procook
I love all products from procook. They are great in quality but they are expensive for me
10 April 2026
The Lady that served me was very…
The Lady that served me was very helpful and very pleasant to talk too made my time there very happy so nice to have a lovely person at the till.
6 April 2026
Reply from ProCook - Lakeside
We appreciate you taking the time to leave us this great review! We're so happy to hear that our employee was helpful and pleasant, making your visit a happy one.
Great range of products and friendly staff
Great range of products. Helpful and friendly staff. Seem to be eco-friendly (reduced plastic use). They had exactly what I was looking for.
The only thing I didn't like was that I was told to enter my email address onto their system 'to get my receipt', but then I was given a paper receipt afterwards anyway. I could be wrong, but I felt like that was a sneaky way to get my data on their system for marketing purposes.
4 April 2026
Thanks very much for the new blender
Thanks very much for the new blender. Absolutely brilliant thanks very much.
7 April 2026
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