ProCook grill developed a split on the base unit by the hot plate after 9 months of use. Took back to the store in Merry Hill Dudley without the box but with the original receipt in hand. No issue, No... See more
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I love the ProCook shop! One staff member in particular at the merry hill store is very knowledgeable and nothing is too much trouble. Customer service was exemplary when I had an issue with a damaged... See more
Polite and helpful staff nicely laid out. One small problem purchased oven gloves not used until two days after purchased small hole in one side may be where someone had taken price tag out by pulling... See more
Company replied
High quality products, at affordable prices, friendly helpful staff. Love the ProCook shop, I have purchased many items, they are all excellent to use.
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit C2, Merryhill Shopping Centre, DY5 1QP, Dudley, United Kingdom
- 01384 912084
4.9
Excellent
713 reviews
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Set of knives
A staff member approached us within a few minutes of entering the store. Asked if we were after anything I particular. Told her we were looking for a paring knife. She showed us where they were, gave a brief explanation of the different types. When we picked a paring knife and utility knife, she advised us taking the set of three knives as it was financially better value. So we purchased the set of knives. Was worried about walking around merry hill shopping centre with knives but they were wrapped up in ProCook wrapping paper while we were looking around the store.
19 June 2026
Reply from ProCook - Merry Hill
We are glad to hear our staff provided helpful guidance and excellent service, ensuring you found the perfect set of knives. We appreciate you sharing your positive experience with us.
A pleasant shopping experience.
The member of staff that severed me was very knowledgeable and polite whilst I made my purchase. The store was clean and tidy and laid out well.
19 June 2026
Knife set
The lady who served me was very knowledgeable. I was able to try out the knife set I bought to make sure it felt right in my hand. It was very well balanced and matches lovely with my new kitchen.
19 June 2026
Reply from ProCook - Merry Hill
We're so glad our team member was knowledgeable and that you found the perfect knife set for your new kitchen! We appreciate your feedback.
Quality products and service
Excellent service from a knowledgeable young man.
Wide range of suitable products—sets of knives—at a range of prices.
15 June 2026
Reply from ProCook - Merry Hill
We're so glad you received excellent service and found our product range suitable. Thank you for your wonderful feedback!
Sale handled purchase spice rack very professionally by…
Sale handled very professionally by polite staff!
13 June 2026
The lady that served us was amazing
The lady that served us was amazing, a credit to your company
9 June 2026
Reply from ProCook - Merry Hill
We're so happy our team member provided amazing service. We appreciate your kind words!
Great service
13 June 2026
They had what i was looking for.
They had what i was looking for.
Young lady serving was very helpful
6 June 2026
Exceptional quality
7 June 2026
Very good customer service they walked…
Very good customer service they walked me through what it does and the applications of it and it was very good
3 June 2026
My first visit to your Merry Hill store
Went into your Merry Hill store for the first time. There was a good range of items and the young lady who served us was extremely helpful and very friendly.
3 June 2026
As I walked in with my son
As I walked in with my son, I said let's go and find nanny's present....a store worker who was arranging equipment said good morning and asked what I was looking for. I told him and he directed me straight to the product. Great friendly customer service.
3 June 2026
I can always rely on Pro Cook and their…
I can always rely on Pro Cook and their products 5 stars! Excellent value for money
29 May 2026
A good experience
There is absolutely everything your need for your kitchen. Anything you can think of, you've got it
The assistant was very nice and helpful but didn't get his name. I have shopped in this store a couple of times before. "It's great " keep up the good work.
29 May 2026
Very helpful and pleasant staff always…
Very helpful and pleasant staff always a pleasure shopping in this store
2 June 2026
The staff member knew his products and…
The staff member knew his products and gave good advice. He wasn't pushy but allowed time for me to consider the best purchase for my needs.
28 May 2026
Lovely shop as always and the staff are…
Lovely shop as always and the staff are always very pleasant
21 May 2026
Reply from ProCook - Merry Hill
We are so happy you always enjoy our shop and find our staff pleasant.
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