What a fantastic selection of kitchen accessories, definitely be my first choice in the future. Prices are reasonable. worth a check if you reqiuire anything for the kitchen.
Location
Switch locationUnit 56, Lower Green Mall, Metrocentre, NE11 9YG Gateshead, GB
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See what reviewers are saying
Very nice sales assistant. She found the ideal plates for us in size. They weren’t on display as they had been discontinued but just what we wanted. Plan to add to our collection with other pieces and... See more
Company replied
Excellent customer service, could not decide which pan I wanted the lady in the shop was more than helpful and did not mind me changing my mind and choosing another style pan despite having the origin... See more
Company replied
It's always a pleasure to shop at ProCook. The layout in the shop gives inspiration for styling my home and helps when choosing gifts. I like the quality of goods on sale. I purchased a salt & pepp... See more
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 56, Lower Green Mall, Metrocentre, NE11 9YG, Gateshead, United Kingdom
4.9
Excellent
580 reviews
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Friendly & very helpful staff when…
Friendly & very helpful staff when making my purchase.
14 January 2026
Reply from ProCook - Metro Centre
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful and friendly.
Staff where very friendly and helpful
18 January 2026
Reply from ProCook - Metro Centre
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Excellent customer service!
17 January 2026
New pans
The sales lady was very knowledgeable about your products and helpful. The pans are great, weve had them a few days now and things cook great in them and they wash nicely too.
15 January 2026
Professional advice a very good…
Professional advice a very good experience, lovely products
11 January 2026
Reply from ProCook - Metro Centre
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our lovely products and professional advice.
Carving knife
Your store on Metrocentre Gateshead is really nice and welcoming.The range is amazing.We have needed a really good carving knife for a while.
We got one to suit our pocket.
Tried it out on Sunday Roast it is great
11 January 2026
Reply from ProCook - Metro Centre
We're happy to hear that you find our Metrocentre Gateshead store nice and welcoming with an amazing range. It's great you found a carving knife to suit your needs, and that it's great for your Sunday Roast.
Everything was great
Everything was great, the store and products are top, so as the customer service of the staff all are great.
11 January 2026
Reply from ProCook - Metro Centre
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our store, products and the customer service.
Bought a cafetière in November’25 which…
Bought a cafetière in November’25 which developed a hissing sound and seemed to have water between the inner and outer layers, also bought a granite roasting tray which was beginning to shed its coating.
Staff at he metrocentre replaced both items under guarantee without question. I have shopped at Procook for many years and always received excellent servive
14 January 2026
Reply from ProCook - Metro Centre
We appreciate your long-standing patronage. We are glad the staff at the Metrocentre were able to help with the cafetière and roasting tray issues. It's great to know you received excellent service. Thanks for your feedback.
Very pleasant staff and helpful.
9 January 2026
Reply from ProCook - Metro Centre
We appreciate your feedback! We're so happy our staff was pleasant and helpful, and we thank you for letting us know.
Lovely helpful staff.
9 January 2026
Reply from ProCook - Metro Centre
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
1st rate help from shop assistant very…
1st rate help from shop assistant very helpful
9 January 2026
Reply from ProCook - Metro Centre
We appreciate you taking the time to leave us this great review! We're so happy to hear our assistant was very helpful.
As always
As always, excellent quality product at a good price. Friendly and efficient staff.
9 January 2026
Reply from ProCook - Metro Centre
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were pleased with our product quality, price, and staff.
Very helpful
Very helpful, friendly and knowledgeable lady who made all the difference. Layout and stock in store very good
9 January 2026
Reply from ProCook - Metro Centre
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and that you enjoyed our layout and stock.
A good store with helpful staff
A good store with lots of choice & helpful staff. Asked one staff member about pans & she was able to advise what would be best for me.
16 December 2025
Reply from ProCook - Metro Centre
We're happy to hear you found our store helpful and full of choices. It's great to know our staff's advice on pans was beneficial for you!
The staff at the Metro Centre store…
The staff at the Metro Centre store were very helpful.
17 December 2025
Reply from ProCook - Metro Centre
We appreciate you taking the time to leave us this great review! We're so happy to hear that the staff was helpful.
Reply from ProCook - Metro Centre
We appreciate your positive feedback! We are so glad you were happy with our in-store service.
Great Service
Member of staff approached me after i had entered shop and had enough time to look for the product i wanted myself unsuccessfully and helped me find what i was looking for quickly. Straight to the checkout and sorted, Great service and the shop has a very good selection of products.
16 December 2025
Reply from ProCook - Metro Centre
We're happy to hear that a team member was able to assist you in finding what you were looking for quickly. We appreciate your positive feedback regarding the service and product selection.
Nice pleasant helpful staff
12 December 2025
Reply from ProCook - Metro Centre
We appreciate you letting us know that our staff was helpful. Thank you for your positive feedback!
5 star service
Shop very clean, greeted by smart, friendly and helpful staff, reasonable prices too
16 December 2025
Reply from ProCook - Metro Centre
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our shop clean, staff helpful, and prices reasonable.
The lady that dealt with me was really…
The lady that dealt with me was really friendly and nothing was too much trouble.
13 December 2025
Reply from ProCook - Metro Centre
We're happy to hear that you found our team member to be friendly and accommodating. Thank you for taking the time to share your positive experience!
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