The staff are very helpful and friendly. I don't like staff members hanging around asking if they can help or just watching you making you feel uncomfortable. In ProCook they are available when you w... See more
Company replied
Location
Switch locationUnit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH Norwich, GB
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See what reviewers are saying
Highly recommend ProCook I have bought a number of items from my local ProCook shop in Norwich, as well as from their online store over the past couple of years. Service has always been excellent and... See more
Company replied
Went into the Norwich store and the lady couldn’t be more honest respectful and friendly. No pressure on sale just made it an easy experience especially when it comes to spending high amounts of money... See more
Company replied
Lovely, clean store here in Norwich. Staff always helpful and friendly. Good range of prices - you can choose something expensive but for many products the prices are very reasonable. Good range of pr... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH, Norwich, United Kingdom
4.8
Excellent
585 reviews
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Reply from ProCook - Norwich
We're happy to hear that our shop assistants were so helpful! We appreciate your feedback and look forward to your next visit.
Brilliant knowledgeable staff
Brilliant knowledgeable staff. Good quality products and a very clean and tidy store
23 August 2025
Reply from ProCook - Norwich
We appreciate you taking the time to leave us this great review! We're so happy to hear you found our staff knowledgeable and liked our store's products and cleanliness.
Staff made our experience great
Staff made our experience great. We only went it for some small things.
23 August 2025
Reply from ProCook - Norwich
We're glad our staff made your visit great, even though you only came in for a few things. We appreciate your positive feedback and your time.
I bought some lovely pans
I bought some lovely pans a few weeks ago and decided to add 3 more the staff are great with real customer appeal they are knowledgeable friendly and funny will definitely recommend them
19 August 2025
Reply from ProCook - Norwich
We're delighted you found a great selection at a great price. Thank you for your positive feedback; we appreciate it very much.
Good customer service.
4 August 2025
Reply from ProCook - Norwich
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Worth a visit
Found what I was looking for and the store staff were helpful, friendly and pointed out other purchase opportunities.
6 August 2025
Reply from ProCook - Norwich
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found what you were looking for and that our staff were helpful and friendly.
Excellent shopping experience and products
We shopped at the new store in Norwich city centre. (It's no longer at Notcutts Garden Centre on the outskirts as shown on the list of locations.)
The new store is sparkling clean and tidy. The staff member we spoke to was very knowledgeable about the products.
7 August 2025
Reply from ProCook - Norwich
We're glad you enjoyed your experience at our new Norwich city center store! We appreciate you letting us know about the location update. We're happy to hear that you found our store clean and our staff knowledgeable. Thank you for your positive feedback.
Excellent range of kitchenware
Excellent range of kitchenware, good quality at reasonable prices. The shop is nicely laid out with good lighting and staff were friendly and helpful Very pleased with the products that we purchased.
5 August 2025
Reply from ProCook - Norwich
We're delighted you found our kitchenware range excellent and reasonably priced. It's great to hear that you liked the shop's layout and found our staff friendly and helpful. We appreciate your positive feedback and are pleased you're happy with your purchases!
Friendly and knowledgeable staff.
5 August 2025
Reply from ProCook - Norwich
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Norwich
We appreciate your positive feedback. We are so happy to hear that our Norwich store assistant was very helpful to you during your visit.
Pro Cook has a beautiful shop in…
Pro Cook has a beautiful shop in Chapelfields Norwich full of a huge selection of cookware. I bought a 24” Elite Forged shallow casserole dish which I am delighted with. The quality is top drawer! The staff in the shop were very friendly and helpful.
1 August 2025
Reply from ProCook - Norwich
We're happy to hear you find our Norwich shop beautiful and full of cookware! It's great to know you are delighted with your casserole dish and its quality. We appreciate your positive feedback regarding our friendly and helpful staff.
Reply from ProCook - Norwich
We're happy to hear that you are satisfied with your glass teapot and its excellent price. Thank you for sharing your positive experience!
Staff were friendly
Staff were friendly, the store is clean and tidy, I found what I was looking for easily.
The pestle and mortar I bought had been marked as half price in error but the staff honoured the discount and found me a boxed product to make it easy for me to carry.
Great experience
29 July 2025
Reply from ProCook - Norwich
We're delighted to hear you had a great experience! It's wonderful that you found our staff friendly, the store clean, and what you were looking for with ease. We appreciate that the team honored the marked price and found you a boxed product.
Reply from ProCook - Norwich
We appreciate you sharing your positive experience! We are so glad you were happy with the quality of our product and our helpful customer service.
First trip to Norwich for a while and…
First trip to Norwich for a while and saw this shop , not a name I recognise….but went and had a look around anyway.
It was a very nice shop with a great layout, and the staff were so nice and friendly.
19 July 2025
Reply from ProCook - Norwich
We're happy you discovered our shop during your Norwich visit! It's great to hear you appreciated the layout and found our staff friendly. Thank you for taking the time to share your positive experience.
Perfect teapot
After using one of your teapots in Waitrose cafe I just had to look online to see if I could purchase one as we love drinking loose tea rather than teabags and I found the them on your website so ordered one promptly and was thrilled to get it so quickly so well done Procook
4 July 2025
Reply from ProCook - Norwich
We're so happy to hear that you enjoyed using our teapot at Waitrose and were able to find it on our website. It's great to know you received your order quickly. Thank you for your positive feedback.
Very helpful staff in Norwich shop will…
Very helpful staff in Norwich shop will call in again
12 July 2025
Reply from ProCook - Norwich
We appreciate you taking the time to leave us a review! We're so glad you found our Norwich shop staff helpful, and we look forward to seeing you again.
Two excellent members of staff in the…
Two excellent members of staff in the Norwich store in Chapel field Shopping Centre on Saturday, went out of their way to meet our needs. Friendly and personable, great hiring. These two young people should go far.
12 July 2025
Reply from ProCook - Norwich
We're happy to hear that our Norwich store team members exceeded your expectations! It's great to know they were friendly and helpful. We appreciate your positive feedback.
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