Lovely shop, found everything I was looking for plus a few handy extras I didn’t know were a thing. The member of staff that served us was great, I wish I’d got his name! Was very informative and effi... See more
Location
Switch locationUnit 20 209 The Westgate, OX1 1PE Oxford, GB
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I don't know too much about kitchenware and did not know what would work best for me, but the staff member was very kind and gave me a detailed explanation of each option. I ended up going with their... See more
Absolutely brilliant customer service from the gentleman in the Oxford store. He gave his time and expertise to explain pros and cons of different knives we were looking at. Through his knowledge we... See more
Company replied
Service is always thoughtful, welcoming without being pushy. Selection of goods is limited by space but always has something fresh and well made to.attract keen cooks.
Company details
- #26 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 20 209 The Westgate, OX1 1PE, Oxford, United Kingdom
4.8
Excellent
352 reviews
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Very polite Assistant in the shop
Very polite Assistant in the shop.
Gave me some good advice and how to care for my purchase.
23 May 2026
Reply from ProCook - Oxford
We're so glad our assistant was polite and provided helpful advice for your purchase. Thank you for your kind words!
Amazing customer service ✊
23 May 2026
Very helpful staff 👏
Very helpful staff 👏 loved my diamond knife steel I brought been looking for one for ages.
Great service.
23 May 2026
Reply from ProCook - Oxford
We're delighted to hear our staff were helpful and you found the perfect diamond knife steel! We appreciate your kind words.
Lovely frying pan…
Firstly it's such a lovely shop,so much choice. I found Nic who served us so helpful. I was after a new frying pan. I didn't know which one then Nic went through them all. Not pushy at all just really helpful.
I've used it for the first time today, so far so good. I intend to follow the cleaning instructions. Hopefully it will last a good few years. Thank you.
23 May 2026
Reply from ProCook - Oxford
We're so glad you enjoyed your visit to our shop and found such a great selection! It's wonderful to hear our team member provided such helpful assistance with your frying pan choice. We hope it serves you well for many years to come!
Great customer service
Great customer service! Products layout is well done and your eyes just wants more as you move along. A number of items were on offer, such good value for money!
12 May 2026
Reply from ProCook - Oxford
We're so pleased you enjoyed our customer service and product layout! We're glad you found great value in our offerings.
Very quick service keen to help
6 May 2026
Reply from ProCook - Oxford
We appreciate your positive feedback.
Fantastic customer service in store and online!
Went to the ProCook store in Oxford to buy a set of knives, cutlery, and a chopping board. Excellent service from the two staff members in there who were very knowledgeable and helpful. When I got home I unpacked the cutlery set but didn’t use it for a few days. When I used it I noticed one of the teaspoons was faulty. I couldn’t return to the store in the near future so I contacted customer service by email with a photo of the fault and my receipt. Alison quickly sent a new cutlery set within a few days and said I could keep the original set as spares so I didn’t need to return them! Fantastic service from Alison. Would happily continue using ProCook.
4 May 2026
Unprompted review
Reply from ProCook - Oxford
We are so pleased to hear about your positive experience with our team members and the excellent service you received. It's wonderful to know that we could resolve the issue with your cutlery set so efficiently, and we appreciate you sharing your feedback. We look forward to continuing to serve you.
Went into Pro Cook
Went into Pro Cook, Oxford looking for two particular items. Found exactly what I wanted quickly with a little help from a member of staff and completed my purchase within a few minutes. Quick and efficient.
3 May 2026
Reply from ProCook - Oxford
We're so glad you found exactly what you needed quickly with our team's help! We appreciate you sharing your positive experience.
Reply from ProCook - Oxford
We're happy to hear that you appreciate our product selection and pricing. We appreciate your feedback and your time.
The crockery was delivered on time and…
The crockery was delivered on time and in perfect condition. It looks really attractive. The only thing that was a disappointment was the size of the plates and bowls: they are really big - unnecessarily big.
6 April 2026
Excellent service from a knowledgeable…
Excellent service from a knowledgeable and friendly member of staff. Couldn’t have been better
9 April 2026
Reply from ProCook - Oxford
We appreciate you taking the time to share your experience! We're so glad to hear that our staff provided excellent and friendly service to you.
Great products at great prices
Great products at great prices. Good staff,friendly helpfull and have a good knowledge of the products being sold
4 April 2026
Reply from ProCook - Oxford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were satisfied with our products, prices, and staff.
Great customer service from Darran and…
Great customer service from Darran and Nicholas, in the Westgate Centre, Oxford.
Very happy with my purchase.
7 April 2026
Reply from ProCook - Oxford
We appreciate you taking the time to share your experience! We're so happy to hear that you were very satisfied with the customer service and your purchase.
Very good pan
Very good pan
Staff were super helpful and I got a nonstick pan for only £15! I really like this shop and my new pan has an amazing guarantee they told me about.
29 March 2026
Pairing knife
Good selection of knives well laid out. Bought a pairing knife does a good job on onions!
1 April 2026
Good polite service and a quality item
27 March 2026
I visited the shop on Oxford twice in…
I visited the shop on Oxford twice in one day. The stainless steel casserole pot is excellent. The other visit, I purchased a handheld sieve and small round storage plastic pot. The storage pot of £6 was ruined when I tried to get the price label off - I ended up spreading the glue all around the outside of the container and it looks awful now. Perhaps use a different glue on your labels for plastics containers?
27 March 2026
Service given in Oxford
The service given in Oxford branch was very good and helped me to decide which of my two options best suited my needs. No pressure - just help.
22 March 2026
Reply from ProCook - Oxford
We're happy to hear that our Oxford branch provided such helpful service. We appreciate your positive feedback and are glad you felt supported in making the right choice for your needs.
Reply from ProCook - Oxford
We appreciate you sharing that you found the right product at a good price, with excellent customer service; it means a lot to our team.
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