Lovely shop, found everything I was looking for plus a few handy extras I didn’t know were a thing. The member of staff that served us was great, I wish I’d got his name! Was very informative and effi... See more
Location
Switch locationUnit 20 209 The Westgate, OX1 1PE Oxford, GB
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See what reviewers are saying
I don't know too much about kitchenware and did not know what would work best for me, but the staff member was very kind and gave me a detailed explanation of each option. I ended up going with their... See more
Absolutely brilliant customer service from the gentleman in the Oxford store. He gave his time and expertise to explain pros and cons of different knives we were looking at. Through his knowledge we... See more
Company replied
Service is always thoughtful, welcoming without being pushy. Selection of goods is limited by space but always has something fresh and well made to.attract keen cooks.
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 20 209 The Westgate, OX1 1PE, Oxford, United Kingdom
4.8
Excellent
353 reviews
Asks customers to review
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Great customer service
Great customer service - bought spice and herb rack but member of staff saw it was marked so got me another one. Very reasonably priced items. Been looking for this type of rack for ages and finally found one!
7 February 2026
The products are excellent
The products are excellent, exactly what I was looking for. And the price is super competitive.
The shop was really well set out and enjoyed walking round, hidden little gem this definitely is..
Lastly the sales assistants were really friendly. Nice to be acknowledged but not harassed..
5 February 2026
Unprompted review
Shop assistant very polite
Shop assistant very polite and knowledgeable. Showed me the item I was interested in and then I bought it.
8 February 2026
Love the mixing bowl with lid!
I love the mixing bowl as it’s oven safe and has lid. Having lid makes it useful for overnight marination etc.
7 February 2026
Very helpful shop assistant
4 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
very helpul sales person.
29 January 2026
Reply from ProCook - Oxford
We appreciate your positive feedback; we are so happy our sales person was very helpful to you during your visit with us.
Reply from ProCook - Oxford
We appreciate you taking the time to leave us this great review! We are so happy to hear the assistant was helpful and found what you needed.
Reply from ProCook - Oxford
We're happy to hear that you enjoyed our service. Thank you for your positive feedback; we appreciate it greatly!
Bought a few products from pro cook…
Bought a few products from pro cook now. Knives were very sharp (two accidental trips to A&E)
Bought some other kitchen bits and bobs and they're all excellent quality
17 January 2026
Great variety of products and…
Great variety of products and reasonably priced.
Great customer service.
23 January 2026
Reply from ProCook - Oxford
We appreciate you taking the time to leave us this great review! We're so happy you liked our product variety, prices, and service.
The price was good and the product is…
The price was good and the product is working well
22 January 2026
Reply from ProCook - Oxford
We appreciate your positive feedback! We are so happy the price was good and the product is working well for you.
The salesman was knowledgeable
The salesman was knowledgeable, helpful and accommodating. (The price was keen as well)
21 January 2026
Got what we wanted
Got what we wanted. Good quality at a reasonable price with good service.
16 January 2026
Helpful and well informed salesperson
Helpful and well informed salesperson gave me good advice about their casseroles.
16 January 2026
The man at the Oxford shop had awesome…
The man at the Oxford shop had awesome knowledge on knives
Just what o needed
18 January 2026
Reply from ProCook - Oxford
We appreciate your positive feedback; we're so glad you value our well-priced and nice product, and we value your business.
Reply from ProCook - Oxford
We're glad you received your saucepan quickly. Thank you for letting us know about your purchase; we appreciate your feedback!
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