A very helpful and knowledgeable lady showed us the different ranges of pans and drew our attention to a great deal going on with knives and utensils selling at 3 for £10. We were fully kitted out for... See more
Location
Switch locationUnit SU08 Touchwood Shopping Mall, B91 3GJ Solihull, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was served by James in the Solihull store. He was really helpful and knowledgeable about the Induction pans. I forgot my pan dividers and rang the shop and they were delivered to my door. I was in t... See more
High end kitchen utensils just around the corner from John Lewis. Quality products if you can afford them, not really necessary in a cost of living crisis for the majority. At least the price’s keep t... See more
Company replied
I’ve bought off Procook before on line but this was my first time at one of their physical retail outlets. I shall definitely return - great experience, fantastic staff, friendly and knowledgeable.
Company details
- #25 of 135 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit SU08 Touchwood Shopping Mall, B91 3GJ, Solihull, United Kingdom
4.9
Excellent
934 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
The girl who served was great she was really happy, friendly and gave me all the info on how to care for the pan I purchased made light conversion and was genuinely lovely and really helpful.
The pan itself is brilliant hardly have to use any oil which is perfect so far so good .
30 June 2026
Reply from ProCook - Solihull
We're so pleased to hear you had such a positive experience with our team member and found them helpful and friendly! It's wonderful that you're enjoying your new pan and that it's performing so well.
All team is polite and matériel is good…
All team is polite and matériel is good quality
Thx
1 July 2026
Reply from ProCook - Solihull
We're so happy to hear that our team was polite and that you found our materials to be of good quality. Thank you for your kind words!
Lovely staff great shop and products
3 July 2026
Reply from ProCook - Solihull
We're so glad you had a positive experience with our staff, shop, and products. Thank you for your wonderful feedback!
Great help from the assistant
Great help from the assistant, and very happy with my purchase
2 July 2026
Reply from ProCook - Solihull
We're so glad you're happy with your purchase and found our assistant helpful! We truly appreciate your kind words and feedback.
Helpful and friendly staff and a really…
Helpful and friendly staff and a really gorgeous selection of products
28 June 2026
Reply from ProCook - Solihull
We're so glad you enjoyed our selection of products and found our staff helpful and friendly! Thank you for your kind words.
The shop assistant gave us a lot of…
The shop assistant gave us a lot of different options which was very useful. She was sincere and gave us time.
30 June 2026
Reply from ProCook - Solihull
We're so glad our shop assistant provided you with useful options and took the time to assist you sincerely. Thank you for your kind feedback!
Staff in the Solihull shop
Staff in the Solihull shop, (James) were knowledgeable, helpful and patient as we placed a lsrge order.
29 June 2026
Reply from ProCook - Solihull
We're so pleased to hear our team member was knowledgeable, helpful, and patient while assisting you with your large order. Thank you for your kind feedback!
Sales person was very positive and…
Sales person was very positive and warm. He gave all information and very helpful. Quality is really good.
28 June 2026
Professional quality and attentive service
I had a great experience. The products are professional-grade and of excellent quality. The staff looked after me with great attention, understood exactly what I needed, and suggested the best options.
27 June 2026
Excellent cookware shop. Was looking for a new smaller dish to…
Was looking for a new smaller dish to cook lasagna in. Noticed ProCook shop in Solihull, walked in for the first time. Very impressed with the enormous range of cookware on offer. Assistant approached to ask if I was looking for anything particular. She showed me a variety to meet my needs and I chose a lovely blue ceramic square dish. Have not tried it out yet, but sure it will be perfect. Attractive shop, amazing variety of goods, would recommend.
23 June 2026
Customer service was great and love the…
Customer service was great and love the product.
23 June 2026
I spoke to a lovely guy who helped me…
I spoke to a lovely guy who helped me with my purchase and showed me how to open it etc .
22 June 2026
Excellent service and great product.
26 June 2026
Whilst we knew what we were looking…
Whilst we knew what we were looking for, knives, the young lady assistant could not have been more helpful, and very pleasant with it. She was a real credit to the company
23 June 2026
Great product.
Well apart from being followed round the shop ok. The elite triply saucepan and frying pan we bought are good they heat up fast I am well impressed. Wish I he’d bought them sooner. They are expensive but considering in 48 years I have had about 4 sets of saucepans these are guaranteed for 25 years.
18 June 2026
Reply from ProCook - Solihull
We're so glad to hear you're impressed with your new saucepan and frying pan! It's wonderful that they heat up quickly and that you appreciate the long guarantee. We value your feedback about your shopping experience.
Always helpful in your Solihull store…
Always helpful in your Solihull store and quality of your products is good enough for me in the right price range.
Thank you.
14 June 2026
Reply from ProCook - Solihull
We're so glad you consistently find our Solihull store helpful and appreciate the quality and pricing of our products. Thank you for your kind words!
Really helpful staff 😊
12 June 2026
The staff were helpful and explained…
The staff were helpful and explained the product well.
6 June 2026
Reply from ProCook - Solihull
We're glad our team was helpful and explained the product well. Thank you!
The item that I wanted was there and…
The item that I wanted was there and the advisor was polite and helpful
12 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.