A very helpful and knowledgeable lady showed us the different ranges of pans and drew our attention to a great deal going on with knives and utensils selling at 3 for £10. We were fully kitted out for... See more
Location
Switch locationUnit SU08 Touchwood Shopping Mall, B91 3GJ Solihull, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was served by James in the Solihull store. He was really helpful and knowledgeable about the Induction pans. I forgot my pan dividers and rang the shop and they were delivered to my door. I was in t... See more
Was looking for a new smaller dish to cook lasagna in. Noticed ProCook shop in Solihull, walked in for the first time. Very impressed with the enormous range of cookware on offer. Assistant approached... See more
High end kitchen utensils just around the corner from John Lewis. Quality products if you can afford them, not really necessary in a cost of living crisis for the majority. At least the price’s keep t... See more
Company replied
Company details
- #26 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit SU08 Touchwood Shopping Mall, B91 3GJ, Solihull, United Kingdom
4.9
Excellent
937 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service and advice
27 February 2026
Reply from ProCook - Solihull
We appreciate you sharing your feedback. We are so glad you had a good experience with our customer service and advice.
Ladies were great very helpful l will…
Ladies were great very helpful l will be definitely buying more products. Thank you.
26 February 2026
Reply from ProCook - Solihull
We appreciate you taking the time to leave us this great review! We're so happy to hear that our team was helpful, and you'll be buying more products.
Lovely products
Lovely products. Very helpful and knowledgeable assistants and nice music in shop.
25 February 2026
Reply from ProCook - Solihull
We appreciate you taking the time to leave us this great review! We're so happy to hear that you loved our products, staff, and music.
Girl in shop was lovely
Girl in shop was lovely, helpful and friendly.
Very informative
28 February 2026
Reply from ProCook - Solihull
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff lovely, helpful, and friendly.
Very helpful man served us in the…
Very helpful man served us in the Solihull
Advised us and showed us different types of knives
Pleased with the product
24 February 2026
Reply from ProCook - Solihull
We appreciate you taking the time to share your experience! We're so glad to hear that the assistant in Solihull was helpful and showed you different types of knives. We're pleased you are happy with the product.
Good quality product
Product in stock, sales assistant very friendly and professional. Good quality item too
27 February 2026
Reply from ProCook - Solihull
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found what you needed and liked our service and quality.
Prices great .knife selection amazing
Prices great .knife selection amazing. Staff extremely helpful.
25 February 2026
Reply from ProCook - Solihull
We appreciate you sharing your experience with us! We're so happy to hear that you found our prices great, knife selection amazing, and staff extremely helpful.
Reply from ProCook - Solihull
We're happy to hear that you found what you needed. Thank you for your feedback; we appreciate it!
Reply from ProCook - Solihull
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Very pleasant assistant.
23 February 2026
Reply from ProCook - Solihull
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Reply from ProCook - Solihull
We appreciate you letting us know our staff was friendly and the service great; it means a lot to our team.
My experience was really great
My experience was really great. The girl at the till responded with a smaile
22 February 2026
Reply from ProCook - Solihull
We're happy to hear that you had such a great experience! It's wonderful to know that our team member's smile made a positive impact on your visit.
We already had some of your products
We already had some of your products, which we love, bought from outlet centres. We found what we needed and the staff were really friendly and helpful.
22 February 2026
Reply from ProCook - Solihull
We're so happy to hear that you love our products and found what you needed! We appreciate your feedback regarding our friendly and helpful staff.
Excellent service from Solihull team
22 February 2026
Reply from ProCook - Solihull
We appreciate you letting us know about the excellent service from the Solihull team; it means a lot to us that you are pleased.
Reply from ProCook - Solihull
We appreciate your positive feedback regarding our superb service and helpful assistant; we are so happy you enjoyed them!
good choice of basic attractive items…
good choice of basic attractive items at very competitive price. pleasant efficient service.
21 February 2026
Reply from ProCook - Solihull
We appreciate you sharing your thoughts! We are so happy to hear that you were satisfied with our attractive items, prices, and pleasant service.
Reply from ProCook - Solihull
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The staff are very helpful
The staff are very helpful, and they are very friendly. I wish more shop staff were as good as Pro Cook.
17 February 2026
Reply from ProCook - Solihull
We appreciate you taking the time to share your experience! We're so happy to hear that you found our staff helpful and friendly. Thanks for your kind words.
Reply from ProCook - Solihull
We appreciate your positive feedback. We are so happy to hear that you found our staff great and helpful and that they pointed out our special offers.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.