Great service, staff came over when they saw we were looking at knives and ask if I wanted to try and was very helpful in talking about them, giving some advice or thoughts when asked with no feeling... See more
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Phoned Southampton store to check stock, phone answered promptly by manager, who after checking stock confirmed only one in stock and kept it back for our collection later that day. Well done good fri... See more
Very helpful assistant in the shop. Sorry, can't remember his name. He took the time to explain about the different types of kitchen knives. He let me try chopping some vegetables to see which knife h... See more
We brought our new pans from Southampton store. Excellant customer service. The lady was informative, friendly and helped us choose a lot morr than we intended. The pans are great quality and love thr... See more
Company replied
Company details
- #25 of 137 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 62 Westquay Shopping Centre, SO15 1QE, Southampton, United Kingdom
- 023 8268 1036
4.7
Excellent
250 reviews
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Great store
Great store
Well laid out
It makes you want to buy !!
Staff at hand to help with queries and are knowledgable.
19 August 2026
Great service
Great service, staff came over when they saw we were looking at knives and ask if I wanted to try and was very helpful in talking about them, giving some advice or thoughts when asked with no feeling of pressure to purchase.
Overall all staff were pleasant and helpful and provided an overall great shopping experience.
15 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The products are very nice and the…
The products are very nice and the customer service is excellent. The sales lady was brilliant in helping and assisting us with all the stuff we bought.
13 August 2026
Reply from ProCook - Southampton
We're so happy to hear you found our products very nice and our customer service excellent! It's wonderful that our sales lady was brilliant in helping and assisting you with your purchases.
The ship is easy to navigate
The shop is easy to navigate. The cashier was very helpful and friendly.
12 August 2026
Reply from ProCook - Southampton
We're so happy to hear that you found our shop easy to navigate and that our cashier was very helpful and friendly. We truly appreciate your kind words!
Reply from ProCook - Southampton
We're so pleased to hear that you found our staff to be friendly and supportive. We truly appreciate your positive feedback!
Very helpful staff and great products
2 August 2026
Reply from ProCook - Southampton
We truly appreciate your kind words about our helpful team and the quality of our products. It's fantastic to hear you had such a positive experience!
Phoned Southampton store to check…
Phoned Southampton store to check stock, phone answered promptly by manager, who after checking stock confirmed only one in stock and kept it back for our collection later that day. Well done good friendly service.
24 July 2026
Helpful staff
16 July 2026
Very professional staff assistance.
5 July 2026
Reply from ProCook - Southampton
We truly appreciate your kind words about our professional staff assistance. We are delighted to hear that you had such a positive experience.
Reply from ProCook - Southampton
We're so glad you experienced great service and found our staff friendly and helpful! Thank you for your kind words.
Always love going in to just to have a…
Always love going in to just to have a look. Something for everyone. Great value.
2 July 2026
Reply from ProCook - Southampton
We're delighted to hear that you enjoy browsing our selection and find great value in our offerings. We appreciate your positive feedback very much!
A Long Overdue Asset to West Quay
The ProCook Store in Southampton is long overdue. I love looking in cook shops, although my wallet seems a lot lighter after I leave. Their range of products makes it feel like an Aladin's Cave. Quality of their products is good, which is why I have shopped with them for many years.
29 June 2026
Reply from ProCook - Southampton
We're so happy to hear you enjoy visiting our store and appreciate the quality of our products. It's wonderful to know you feel like you've found an Aladdin's Cave! Thank you for your many years of loyalty.
We were helped and served by a very…
We were helped and served by a very polite and knowledgeble young man when buying knives, which helped us choose an excellent set.
17 June 2026
The lady in the store was very helpful…
The lady in the store was very helpful when we were choosing our purchases
Made the shopping easier because of her knowledge of the items.
18 June 2026
The staff were very helpful and the…
The staff were very helpful and the product quality is good
12 June 2026
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