What wonderful service I received at ProCook Watford on Wednesday 10th July. The store looked amazing with a great assortment of products. Kudos to Harry, as his expertise and polite articulation help... See more
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Excellent service which I have always had at the Watford Branch. Plus Diana the young lady that served us, was friendly and extremely helpful in showing how the product worked and making enquiries... See more
I am torn between two different procook cookware sets and ended up returning both because I need more time to figure out what’s right for our kitchen. The staff at the Watford store were so nice, pati... See more
Company replied
Remi and her colleague was a great help , found me more suitable pans that are nonstick and swapped all my current ones which I've had nothing but trouble with because of the absence of a non stick co... See more
Company details
- #28 of 139 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 7, Lower Mall, Atria Watford, WD17 2UB, Watford, United Kingdom
- 01923 963099
4.7
Excellent
390 reviews
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I had really,really nice experience I…
I had really,really nice experience I love ❤️ the product and staff.They were so kind,polite and helpful.Thank you ❤️
4 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good service
4 July 2026
Reply from ProCook - Watford
We truly appreciate your kind words about our helpful staff and good service. Thank you for sharing your positive experience with us.
Was greeted as soon as I walk in
Was greeted as soon as I walk in. The product I asked for was in stock. Great service
4 July 2026
Reply from ProCook - Watford
We're so glad you were greeted warmly and found the product you were looking for in stock. Thank you for your kind words about our great service!
Reply from ProCook - Watford
We are so pleased to hear that our sales lady was very helpful during your visit. We truly appreciate your kind feedback!
Was very good
27 June 2026
Reply from ProCook - Watford
We truly appreciate you taking the time to share your positive feedback. We are delighted to hear that our customer service was good and met your expectations!
Fantastic Service at the Watford Store
What wonderful service I received at ProCook Watford on Wednesday 10th July. The store looked amazing with a great assortment of products. Kudos to Harry, as his expertise and polite articulation helped me to choose two roasting tins and some cooking accessories. This is what great customer service should be like. You have a customer for life now.
10 June 2026
Assistant was really nice and helpful.
5 June 2026
A treasure box
Welcomed nice and polite way and asked if I need any help. When I said I was just browsing, she just let me alone and that was most appreciated. I bought a few small things, which I was not going to but there was a good selection I liked and I enjoyed my time in the shop.
22 May 2026
Reply from ProCook - Watford
We're so glad you felt welcomed and appreciated being able to browse at your leisure. It's wonderful that you found a good selection and enjoyed your time with us!
Reply from ProCook - Watford
We're so glad you enjoyed our products and helpful staff!
Good service
24 May 2026
Reply from ProCook - Watford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Your staff in the store have no…
Your staff in the store have no customers focus, if customer asked questions they don’t bother to answer in good manner, you can drive more sales by having approachable and helpful mindset staff on the floor. Your staff in the store didn’t even bother to answer my question.
10 May 2026
Reply from ProCook - Watford
We appreciate you sharing your experience. We are concerned to hear about the unhelpful interaction with our staff and will address this internally to improve our customer service.
Store is well stocked with quality…
Store is well stocked with quality products.
Staff are knowledgeable on the products and always helpful
11 May 2026
Reply from ProCook - Watford
We're so glad you found our store well-stocked with quality products and our team knowledgeable and helpful. Thank you for your kind words!
The shears which I bought twice and…
The shears which I bought twice and exchanged also, are good enough for house work and not for kitchen. Kindly write about the use of shears when displayed in the shops.
6 May 2026
Reply from ProCook - Watford
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
On both my visits the staff very…
On both my visits the staff very friendly and helpful
24 April 2026
Reply from ProCook - Watford
We appreciate you letting us know our staff was friendly and helpful during your visits; it means a lot to our team.
Reply from ProCook - Watford
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
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