I had a great experience at ProCook! The service was excellent, and the staff were very friendly, helpful, and professional. They made me feel welcome and took the time to help me. Excellent customer... See more
Location
Switch locationUnit 52 London Designer Outlet, Wembley Park Boulevard, HA9 0FD Wembley, GB
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See what reviewers are saying
Quality products interesting offers I love visting pro cook any store This one specifically was a quick visit and I got lovely durable bowls and pasta plates Very good kitchen containers in... See more
Company replied
I really wanted to let the head office know that you have amazing staff in your Wembely outlet branch. I received the best service from Mahek and I’ll never forget her support. Honestly I was clueles... See more
Company replied
I love ProCook because of its high quality and variety of kitchen gadgets and utensils. I have never been disappointed with any of my purchases. I've been shopping for a while in their Wembley retail... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 52 London Designer Outlet, Wembley Park Boulevard, HA9 0FD, Wembley, United Kingdom
4.5
Excellent
446 reviews
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Good range of products and great…
Good range of products and great customer service.
19 September 2026
I had a great experience at ProCook
I had a great experience at ProCook! The service was excellent, and the staff were very friendly, helpful, and professional. They made me feel welcome and took the time to help me. Excellent customer service and a great shopping experience. Highly recommended! 👏
15 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Wembley
We appreciate your positive feedback! We are so glad you enjoyed our store's easy layout and found great value during your visit.
Reply from ProCook - Wembley
We truly appreciate you taking the time to share your kind feedback about our staff.
Helpful and attentive staff i was happy…
Helpful and attentive staff i was happy with the service
1 October 2026
Reply from ProCook - Wembley
We're so pleased to hear that our team provided great support and that you were happy with your experience. We truly appreciate your positive feedback!
I cooked in it once
I cooked in it once, and some spots appeared on the bottom. I am disappointed.
2 October 2026
Reply from ProCook - Wembley
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Just wanted to say the cleaver
Just wanted to say the cleaver I purchased is fantastic — incredibly sharp and great quality. The staff were professional and knowledgeable. Very happy with my purchase!
25 September 2026
Reply from ProCook - Wembley
We truly appreciate your kind words about our team. It's wonderful to hear that you found our staff to be kind and helpful.
Great customer service
20 September 2026
Always quality products a d good…
Always quality products and good service when visiting stores.
20 September 2026
Excellent quality and excellent…
Excellent quality and excellent advice/service from their employees.
12 September 2026
The woman who served me.
The woman who served me seemed very grumpy and acted as though she didn’t want to serve me. I wanted to buy the knife, but when I asked if she could show me the size of the knife, she told me to come back later and said she would show it to me then. I found her attitude very rude and unhelpful.
11 September 2026
Reply from ProCook - Wembley
J
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
I visited the store in Wembley Park
I visited the store in Wembley Park , I like the brand and the store is few minutes away from where I live . On my the one before the last visit , a lady received me and she was not professional , I chose a collection of summer kitchenware (plates and others) , whilst paying I decided to purchase one extra item , went and picked it up and returned to the cashier to conclude my transaction , the lady was so rude because it looks like she started serving someone else but I did not know . She spoke to me in a very rude and unprofessional manner . I told her you are not professional , she tried to justify but I made clear that her way of dealing with clients was not good at all and this puts clients off purchasing at the store . I shopped at the store couple days ago , she was not there .
The good image / customer service is always the way to success
Thank you
31 August 2026
Reply from ProCook - Wembley
We appreciate you taking the time to share your recent experience at our Wembley Park store. We are concerned to hear about the interaction you had with a team member during your visit. We aim to provide excellent customer service, and it's clear we fell short in this instance. We are reviewing your feedback internally to ensure our team upholds the professional standards we expect. We value your continued custom and hope your subsequent visit was more positive.
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