ProCook - Westfield London Reviews 

Great induction hob adapter, but lack of transparency at the till
Review:
I purchased an induction hob adapter from this ProCook store, and regarding the material and quality of the product, I have no complaints at all—it does the job perfectly.

However, I was very disappointed by the staff's behaviour at checkout. Before adding even a single pound (or penny) to the final bill to donate to charity, the staff must explicitly ask the customer for permission. Adding a charitable donation automatically to the receipt without asking beforehand is untransparent and unprofessional. Charity is a personal, spontaneous choice, not an automatic charge forced onto the customer at the till.

The product is great, but transparency at checkout definitely needs to be improved. I hope management instructs the team to always ask before adding anything to the bill.

Friendly, helpful and informative staff. Gave me a really good deal on a pan set that will last me years.
The pan set was just what I was looking for and has all of the features that I needed

good.
bought steel bread knife £19. Good knife so far after couple weeks of use.

Staff friendly and highly informed of knives

Today I ventured into the White City store of ProCook, there was a young gentlemen already explaining in detail about knives and their various differences to another customer which I was fully engaged in from the start. George was amazing, funny and very helpful…honestly if I could give more stars I would!! He helped me complete my purchase and I left feeling super happy afterwards, whoever reads this please please PROTECT THIS HUMAN!!! Great work George 🤩

Helpful staff, supportive but not pushy.

Lovely lady offered great practical advice. Packaging an art form.

very attentive staff, helpful and knowledgeable

The store person was very professional, helpful, pleasant and quick with the service.

Amazing experience, the customer service was excellent, and the product quality is way too good

The customer service was great and the guy with locks new what he was talking about. Helped me to choose a German knive. Wow the knife is short and cuts very well. I am going back to this shop.

Staff very helpful and polite.

The staff at the store seem to be very well versed in the products they sell, I had a very good experience with young lad that served me, he was very knowledgeable on the range of Japanese knives for sale, very friendly and easy to talk to. Ultimately one of the reasons for making the purchase. (I had to return to the store later for the purchase and the older gentleman took the sale).

Wonderful service, well done.

Staff were amazing, very knowledgeable about the product and were accommodating with questions and concerns. Had a problem with a knife given but was replaced immediately after reporting. Will definitely come back for more products soon.

Very helpful and attentive staff, found what I needed!

Staff was friendly and helpful

Was efficiently shown a few examples for what I wanted- and then I purchased exactly what I wanted at the right price point for me. Didn’t feel pressured to buy more. The member of staff was knowledgeable and informative on non-stick surfaces and concerns over toxins.

Called ahead to check stock and reserve the item by phone. Super experience, lovely and very helpful staff in the Westfield shop.

Great customer service