I ordered this arrangement for my wife for our 45th wedding anniversary. I ordered this particular bouquet because it said it had hydrangeas in it. Hydrangeas are her favorite flower. Sadly, there... See more
Company replied
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Review summary
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Reviews shaping this summary
My daughter ordered Ref UB-LOU-281482876 Touch of Honey-Box 2 for me for Mother's Day. Many of the flowers were old and wilted and the petals fell off a few as I was arranging them in the vase. I did... See more
Company replied
Have hjad excellent results with Pro Flowers in previous orders. This last one had a couple of hiccups. We placed 4 Easter orders to diferent cities, all to be delivered on Friday, April 3 and all w... See more
Company replied
I ordered a bouquet for Mother's Day. My mom loved the bouquet, but the flowers used were significantly altered from the photos/description of the bouquet I chose. Several elements were left out and a... See more
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Company details
About Proflowers
Written by the company
At Proflowers, we’re here for the moments that matter—big or small, planned or last-minute. Our fresh, modern arrangements make it easy to send a thoughtful gift that feels personal and looks effortlessly stylish. With a curated selection designed to fit every vibe and occasion, we take the guesswork out of gifting. Whether you’re celebrating, supporting, or just saying hi, we’re here to help you show up—beautifully.
Our flower arrangements are designed for real life—fresh, moody, and effortlessly stylish. Think modern farmers market vibes with an edge: layered textures, unexpected color moments, and just the right amount of whimsy. They’re made to feel personal, not perfect—and always priced to make you smile.
Flowers. They're our thing.Freshness Guarantee
7-day freshness guarantee
We pride ourselves on sending fresh flowers. Your perishable flowers are guaranteed to last seven days. If, for any reason, you are not satisfied with your delivery, please contact us within that timeframe, and we will make it right.
Contact info
200 N. LaSalle, 60601, Chicago, United States
- 1(800) 580-2913
- proflowers-issue-resolution@proflowers.com
- www.proflowers.com
3.0
Average
2K reviews
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I loved the delivery time
I loved the delivery time, at first the flowers were not upto expectations. BUT customer service rep Vinay really did an excellent job in sending his apologies and making it up promptly. I am impressed as to how him and this company maybe didn’t get it right the first time but they came back the second time excellent. You dont see that level of customer service now a days. Definitely going to keep staying as a loyal customer. Really impressed overall to make it right!
29 April 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Not worth the price.
The flowers were not fresh and the arrangement did not match the picture.
2 May 2026
Reply from Proflowers
We’re sorry to hear the arrangement did not meet your expectations. While some variation can occur due to seasonal availability and local florist substitutions, the arrangement should still reflect the overall style, value, and quality advertised. A supervisor has reached out to review the concern and make this right.
The flowers did not arrive.
The flowers were reported delivered, but were left at the incorrect house and never delivered to the recipient. The flowers were left with no water in the vase, and in Arizona that did not go well, and the flowers died quickly. I reported this to Pro flowers, who said they are investigating and will get back to me, which is why I didn’t leave one star.
5 May 2026
Reply from Proflowers
Thank you for taking the time to share your experience and for your patience while the matter is being reviewed. We apologize that the delivery was left at an incorrect address and without water, which caused the flowers to deteriorate, especially given the conditions, and we appreciate you allowing us the opportunity to investigate and work toward a resolution.
Flowers were beautiful,came in a nice…
Flowers were beautiful,came in a nice vase which wasn’t the bday mug pictured,but was fine
27 April 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Dead roses and wilted leaves…
The roses in the flower arrangement never opened along with the leaves being wilted. The amount of flowers provided was too small for the size of the vase.
21 April 2026
Reply from Proflowers
Thank you so much for sharing your experience with us. We sincerely apologize that the flowers were not as fresh as expected and that the overall quality and quantity did not meet your expectations. Your feedback means a lot to us, and we truly appreciate you bringing this to our attention so we can continue improving.
My friend loved the flowers!!
My friend loved the flowers!!! she sent me a picture they were beautiful!!! Thank you
1 May 2026
Reply from Proflowers
We're so grateful that you took the time to share your experience with us. Your feedback means the world to us! Thanks a bunch!
Reply from Proflowers
Thank you for taking the time to review your experience with our service.
Beautiful flowers- always on time!
29 April 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
I was very pleased with the flower…
I was very pleased with the flower arrangement delivered to my 91 year old aunt. She loved them.
2 May 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Poor quality of flowers
Poor quality of flowers. Did not resemble item ordered. Poor value. The florist should be removed from your list.
5 May 2026
Reply from Proflowers
Thank you for sharing your feedback. We sincerely apologize that the arrangement you received did not match what was ordered and that the quality fell short of expectations. We understand how disappointing this must have been. We appreciate you bringing this to our attention and for allowing us the opportunity to address and resolve the issue.
Timely delivery
Timely delivery. Recipient loved the flowers. On line ordering was easy peasy!
30 April 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Very poor customer service
Very poor customer service. Need live agent not AI. Flowers delivered outside promised window of 9am - 7pm.
2 May 2026
Reply from Proflowers
Thank you for sharing your feedback with us. We sincerely apologize that your order was delivered later than expected. We understand how important timely delivery is, especially for special occasions, and we deeply regret any disappointment this may have caused. We truly appreciate you bringing this to our attention and allowing us the opportunity to address and resolve your concerns.
I sent flowers to my stepmom
I sent flowers to my stepmom. She loves the bouquet of flowers she received. She sent me a picture of the flowers. They are beautiful!
29 April 2026
Reply from Proflowers
We're so grateful that you took the time to share your experience with us. Your feedback means the world to us! Thanks a bunch!
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
The flowers dont look anything like…
The flowers dont look anything like what I ordered. And the vase is red glass! Eww. SO ugly. Not what I wanted for my mother for mothers day at all.
6 May 2026
Reply from Proflowers
Thank you for sharing your concerns about your recent experience. We sincerely apologize for the disappointment with your Mother’s Day order we understand how important it is for arrangements to match what was selected. While substitutions may occasionally be necessary, we regret that the final product did not meet your expectations. We greatly appreciate you taking the time to share your feedback, as it helps us continue improving our service and overall customer experience.
Very disappointing experience
Very disappointing experience. The bouquet looked nothing like in the picture. Most flowers were swapped for something else without warning or my approval. The overall color and feel of the bouquet was different. And the flowers weren’t fresh!!!
25 April 2026
Reply from Proflowers
Thank you for taking the time to share your feedback with us. We sincerely apologize and genuinely understand how disappointing this must have been, and we deeply regret that we did not provide the quality and experience you deserve. We appreciate you bringing this matter to our attention and for giving us the opportunity to review and address your concerns.
The flowers delivered were very nice…
The flowers delivered were very nice but did not match what I ordered.
5 May 2026
Reply from Proflowers
Thank you for taking the time to review your experience with our service.
You all are GREAT!!
You all are GREAT!!! I use you all everytime flowers are involved. Great price and deliber time.
27 April 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
The second batch of flowers my lady…
The second batch of flowers my lady received were all wrinkled and mishandled
8 April 2026
Reply from Proflowers
Thank you for taking the time to share your feedback. We sincerely apologize that the second arrangement delivered was not in acceptable condition and appeared wrinkled and mishandled.
We truly appreciate you bringing this to our attention and for allowing us the opportunity to address and resolve the matter. Your feedback helps us continue to improve.
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