I ordered this arrangement for my wife for our 45th wedding anniversary. I ordered this particular bouquet because it said it had hydrangeas in it. Hydrangeas are her favorite flower. Sadly, there... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My daughter ordered Ref UB-LOU-281482876 Touch of Honey-Box 2 for me for Mother's Day. Many of the flowers were old and wilted and the petals fell off a few as I was arranging them in the vase. I did... See more
Company replied
Have hjad excellent results with Pro Flowers in previous orders. This last one had a couple of hiccups. We placed 4 Easter orders to diferent cities, all to be delivered on Friday, April 3 and all w... See more
Company replied
I ordered a bouquet for Mother's Day. My mom loved the bouquet, but the flowers used were significantly altered from the photos/description of the bouquet I chose. Several elements were left out and a... See more
Company replied
Company details
About Proflowers
Written by the company
At Proflowers, we’re here for the moments that matter—big or small, planned or last-minute. Our fresh, modern arrangements make it easy to send a thoughtful gift that feels personal and looks effortlessly stylish. With a curated selection designed to fit every vibe and occasion, we take the guesswork out of gifting. Whether you’re celebrating, supporting, or just saying hi, we’re here to help you show up—beautifully.
Our flower arrangements are designed for real life—fresh, moody, and effortlessly stylish. Think modern farmers market vibes with an edge: layered textures, unexpected color moments, and just the right amount of whimsy. They’re made to feel personal, not perfect—and always priced to make you smile.
Flowers. They're our thing.Freshness Guarantee
7-day freshness guarantee
We pride ourselves on sending fresh flowers. Your perishable flowers are guaranteed to last seven days. If, for any reason, you are not satisfied with your delivery, please contact us within that timeframe, and we will make it right.
Contact info
200 N. LaSalle, 60601, Chicago, United States
- 1(800) 580-2913
- proflowers-issue-resolution@proflowers.com
- www.proflowers.com
3.0
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They didn't deliver my mom's flowers on her birthday
I ordered a bouquet for my mom's 78th birthday. I put in an order several days ahead of time so it would get there in time. I assumed everything was fine until it was 5:00PM on my mom's birthday and she still hadn't received the flowers. I contacted customer service and they said they weren't able to get the delivery in time and they wouldn't deliver it until the next day. They ruined my mother's birthday present and didn't even contact me to let me know the order would be late. I'm highly disappointed and won't be ordering from them again.
UPDATE: Customer service called me this morning to apologize and assured me my flowers would be delivered to my mother today. When I hadn't gotten a delivery notification by 4, I contacted customer chat. The person I was chatting with had me wait for 30 minutes then dropped the chat. I called customer service and they said the delivery was delayed again and it will now be another day before my flowers are delievered. This has been an incredibly frustrating experience and I spent over an hour dealing with customer service just to get this resolved. Now I get to spend another day worrying about if my order will actually get delivered or not.
4 May 2026
Unprompted review
Reply from Proflowers
Thank you for taking the time to share your experience with us. We sincerely apologize for the disappointment caused by the delayed delivery of your mother’s birthday flowers. We understand how important timely delivery is—especially for a milestone celebration—and we regret that we did not meet your expectations. Thank you for bringing this to our attention and for allowing us the opportunity to address and resolve the issue. Your feedback is invaluable and helps us improve our service moving forward.
Reply from Proflowers
Thank you for taking the time to review your experience with our service.
flowers for Mother's Day
I ordered flowers for Mother's Day. Two days later they call me and say that the flowers cannot be there until after another's day. Three days after Mother's Day. It took me 5 minutes to understand the representative that called from overseas. So I just cancel the order and went to a better company. I will never do business with them again.
4 May 2026
Unprompted review
Reply from Proflowers
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
By far the worst experience I’ve had…
By far the worst experience I’ve had with flower delivery. I placed an order for my wife’s birthday and at the end of the day, was notified that the order has been delayed two days. It’s day two and when I called, the agent said it was not rescheduled and he would do it the. I refused and currently waiting on a refund. Hopefully that won’t get rescheduled. Buyer beware on this one.
2 May 2026
Unprompted review
Reply from Proflowers
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment this situation caused, especially on such an important occasion as your wife’s birthday. This is not the level of service we strive to provide. A supervisor has reached out to you directly to address your concerns and ensure the matter is handled appropriately. Our team is reviewing what occurred so we can prevent this from happening again in the future.
on time delivery
on time delivery. Beautiful bouquet, but it looked nothing like what i ordered. Not even close
25 April 2026
Reply from Proflowers
Thank you for your feedback. We’re glad to hear that your order arrived on time and that you found the bouquet beautiful; however, we sincerely apologize that the arrangement did not match what you had ordered. To ensure your order is delivered on time, substitutions may occasionally be necessary due to seasonal availability. If an exact flower, color, or container shown is unavailable, our florists will create a similar arrangement using the freshest available blooms of equal or greater value.
We truly appreciate you bringing this to our attention and allowing us the opportunity to address and resolve the matter. Your feedback is valuable and helps us continue to improve our service and quality. Thank you again for reaching out and for giving us the chance to make things right.
Reply from Proflowers
Thank you so much for the wonderful feedback! We’re absolutely thrilled to hear that your order arrived on time and was perfect. It truly means a lot to us to know we met your expectations. We appreciate you choosing us and look forward to delighting you again in the future!
My sister sent flowers for 2 reasons
My sister sent flowers for 2 reasons. 1) my husband who passed 2 weeks ago. 2) I had a major surgery 2 days ago. The flowers that were sent were not what my sister order. I sent her a Pic & she sent the picture of what she ordered. The flowers delivered were wilted & not what she ordered. She called them as soon as I sent her the pic of what they delivered. She ordered roses & I received a lily & pompons like flowers nothing like what she ordered.
29 April 2026
Unprompted review
Reply from Proflowers
We sincerely apologize for the disappointment you experienced during such a deeply sensitive and difficult time. Our heartfelt condolences for your loss, and we wish you a smooth recovery following your surgery. We understand how important it was that the flowers reflected your sister’s intentions, and we regret that the arrangement delivered did not match what was ordered and arrived in poor condition. We truly appreciate you bringing this to our attention. Please be assured that a supervisor has contacted your sister to address the concern and work toward a resolution. Thank you for allowing us the opportunity to make this right.
I spent almost $100 on flowers…
I spent almost $100 on flowers +delivery. I ordered white roses and cala lillies. Both came with dead, brown edges. I did complain to customer service and they offered to replace them. Unfortunately, I didn't want to take the chance of the new flowers arriving in the same condition AND they would not have made it for the special occasion 😕
17 April 2026
Reply from Proflowers
Thank you for sharing your feedback. We sincerely apologize that the flowers you received arrived in poor condition and did not meet the quality you expected, especially given the importance of the occasion and the care taken in your order. We truly appreciate you bringing this to our attention and understand your decision not to proceed with a replacement under the circumstances. Please be assured that a supervisor has contacted you to address your concerns and work toward an appropriate resolution. Thank you for giving us the opportunity to improve our service.
The delivery was prompt
The delivery was prompt. The flowers were a nice arrangement. Overall experience was positive.
25 April 2026
Reply from Proflowers
We appreciate you taking the time to post about your experience.
Reply from Proflowers
Thank you for taking the time to share your experience. We’re delighted to hear that the flowers were beautiful and arrived on time for the birthday celebration. We truly appreciate your kind feedback and look forward to assisting you again in the future.
Flower arrangement that not like in the pictures.
Delivered a flower arrangement that was much smaller and with cheaper flowers than the image on the website. Called customer service, and they apologized and would send a correct one. This was never delivered and no word from them after this.
Very disappointed. Terrible customer service.
14 April 2026
Reply from Proflowers
Thank you for sharing your feedback. We’re truly sorry to hear that your arrangement didn’t meet your expectations and that the follow‑up delivery didn’t reach you. We understand how disappointing this must have been.
You should always feel confident that you’re receiving a high‑quality design that reflects what you ordered, and we regret that this wasn’t your experience. We truly appreciate you bringing this to our attention and for allowing us the opportunity to resolve the issue. Your feedback is invaluable and helps us improve both our product standards and communication
Beware cheap flower swap
Be aware - the photos online are not what you are likely to get delivered no matter what upgrade you select. Ordered congrats arrangement for my daughter delivered to her business. Photo online shows roses and premium blooms plus a succulent. What she received was low grade “weed” flowers, no roses, no succulent. Colors were correct. I complained and was offered a 2nd arrangement delivered. Said yes as long as it had roses at least. It did not. Not even 1 rose. Nothing in the arrangement was aromatic except maybe a couple carnations. Did not and will not complain a 2nd time. Learned my lesson. Do not recommend this company. Will not use again.
16 April 2026
Reply from Proflowers
Thank you for taking the time to share your feedback. We sincerely apologize that both the original and replacement arrangements did not meet the expectations set by our online photos, and we understand how disappointing this experience must have been—especially for a congratulatory gift. This is not the level of quality or consistency we strive to provide. We appreciate you giving us the opportunity to attempt a resolution and for sharing these details, which we take seriously as we work to improve. As a gesture of goodwill, we are issuing a fifty percent refund for your order, which will post to your original form of payment within 1–3 business days. Thank you again for bringing this to our attention.
Reply from Proflowers
Thank you for your feedback! We’re pleased to hear that the flowers were delivered on time. We truly appreciate you taking a moment to share your experience and look forward to serving you again in the future.
Reply from Proflowers
A supervisor has attempted to reach out to you to discuss your experience and has sent an email regarding the resolution. We understand this matter is important to you and want to ensure you feel supported. Please don’t hesitate to contact us if you need any further assistance—we’re here to help.
Reply from Proflowers
Thank you for your kind feedback! We’re so pleased to hear that the flowers were beautiful and that they brought happiness to your sister-in-law. Creating moments like these is what we strive for, and we truly appreciate you taking the time to share your experience. We look forward to serving you again in the future.
I ordered a bouquet of tulips & irises
I ordered a bouquet of tulips & irises. The irises were in buds that apparently were supposed to open after receiving them. However, only one of the eight or so buds opened. I think this may be because the bouquet was picked up for delivery early in the morning and spent the whole day on the truck before being delivered late in the evening.
23 April 2026
Reply from Proflowers
Thank you for your feedback. We apologize that the irises did not open as expected and understand how the delivery timing may have affected them. We appreciate your patience and thank you for allowing us the opportunity to resolve the issue.
I have been a Customer of Proflowers…
I have been a Customer of Proflowers for many years
and I have never had a bad experience.
19 April 2026
Reply from Proflowers
Thank you for your continued trust and loyalty. We truly appreciate your many years as a Proflowers customer and are honored to hear that your experiences with us have consistently been positive. Your support means a great deal to us, and we look forward to continuing to serve you with the same level of quality and care in the years to come.
Reply from Proflowers
We’re grateful that you took the time to share your experience with us. Your feedback truly means a lot.
Confusing ordering after address…
Confusing ordering after address submission.
Had to start over several times.
But, once I got it right , the flowers were perfect and delivered on time. That’s the most important part!
23 April 2026
Reply from Proflowers
We appreciate you taking the time to post about your experience.
The arrangement I purchased was…beautiful.
The arrangement I purchased was beautiful and my cousin was delighted to receive it. She said the delivery was later in the day rather than morning or afternoon.
23 April 2026
Reply from Proflowers
Thank you for taking the time to review your experience with our service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.