PROGAS HEATING SERVICES LTD Reviews 

1,536
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional quality of the service, praising engineers for being extremely professional, polite, and thorough during every visit. People are also very impressed by the prompt response times, efficient repairs, and helpful office communication when scheduling urgent appointments. Consumers frequently mention fair pricing, clear quotes, and trustworthy support that exceeds expectations for heating systems. Some reviewers were not happy with the pricing details or billing structure, noting that services were not the cheapest and invoicing felt a bit unusual. A few people additionally observed that occasional billing complexities or higher costs required extra attention after jobs were completed.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient and reliable experiences overall.... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, reliable, and... See more

Price

Clients share positive opinions on price, frequently highlighting fair quotations and competitive rates for... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the friendly, professional, and reliable... See more

Response time

People report positive experiences with response time, highlighting prompt and speedy replies to calls and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived as arranged (time and date) Serviced boiler and filled out data Dene v.pleasant Engineer Contacted HQ yesterday re: bottom shield having become detached and Dene arrived this morning... See more

Rated 5 out of 5 stars

We have used this company for many years. Appointments made are always kept. Service person deals with situation at hand and advices when necessary. Do the job as quickly as possible and leaves. Clear... See more

Rated 5 out of 5 stars

The price was very reasonable, the quote was very clear, with all the aspects of the job carefully detailed. NO HIDDEN EXTRAS! The plumber and his assistant were highly professional and talked throug... See more

Rated 5 out of 5 stars

My agents use Progas for a rental property, so I called them in when the boiler broke down at my own home. It's October, so a busy time for heating engineers, but they squeezed me in (twice!). They ar... See more


Company details

  1. #13 of 60 best companies in Gas engineer
  2. #8 of 29 best companies in Gas company
  3. #2 of 8 best companies in Gasfitter

Information provided by various external sources

Progas Heating Services Ltd is a well established company of 25 years. We provide domestic central heating and gas services to South, South East London, North Kent and Surrey. Progas can design, install, service and maintain central heating systems, boilers and all Gas appliances. We also carry out Landlords Gas Safety Checks and Buyers Reports to ensure there are no surprises when purchasing a property. Progas hold full Public Liability Insurance for your peace of mind. We have showroom facilities where you may view boilers and our range of services. We are a Gas Safe Registered company and Worcester Bosch Accredited/Approved installers. All work is carried out by Engineers trained and employed directly by Progas - we do not sub contract our work out. Please call our office on 020 8676 0101 or email us info@progasheating.co.uk should you require any further information or to make a booking. You may also view our website at www.progasheating.co.uk

12 Year warranty available on selected Worcester Bosch boilers !

12 year boiler warranties available on selected Worcester Bosch boilers

12 year boiler warranties available on selected Worcester Bosch boilers
12 year boiler warranties available on selected Worcester Bosch boilers when fitted with a Worcester Bosch system filter - usually 10 years

Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(1,536)

173 reviews in the last 12 months

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Rated 5 out of 5 stars

It was good to see the same engineer…

It was good to see the same engineer from last year. He has a good understanding of the boiler in my home. I have one of those digital heating systems which needs to be programmed, so it was good to see the same engineer. Also the office staff always get back to you with an update

2 December 2025
Rated 5 out of 5 stars

They always turn up on time

They always turn up on time, reliable and polite.Engineer will tell you about the problem and try to fix it there and then. I've been using them for years and never had a bad experience

18 November 2025
Rated 5 out of 5 stars

As always an excellent service with Pro…

As always an excellent service with Pro Gas. They always turn up on time keep us informed and managed to squeeze us in on the same day for our central heating repair. Henry went beyond just a fix and made repair more in line with their high standards. Great price too.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Landlord peace of mind

Efficient, friendly, reliable and affordable. I've been a customer of Progas for over 10 years, first for my own house, then my two rentals. I wouldn't swap. They're a great small business who care about customers.

7 November 2025
Rated 5 out of 5 stars

I would like to express my appreciation…

I would like to express my appreciation for the excellent boiler service provided. The engineer carried out the work with great professionalism, communicated clearly throughout, and ensured everything was running efficiently before leaving. Very impressed with the overall service.

13 November 2025
Rated 5 out of 5 stars

Arrived as arranged (time and date)

Arrived as arranged (time and date)
Serviced boiler and filled out data
Dene v.pleasant Engineer
Contacted HQ yesterday re: bottom
shield having become detached and Dene
arrived this morning to fix it. Very speedy response to my call - Usual Very 1st Class service thank you. -

10 November 2025
Rated 5 out of 5 stars

Doing it all right

As ever, excellent to deal with, from making a booking to having the engineer visit. Strongly recommend ProGas - doing it all right.

11 November 2025
Rated 5 out of 5 stars

Quick and efficient service

I use Progas for our annual boiler service. They send a reminder, are always really responsive when you get in touch to book, and the engineers are really helpful and clear in their advice.

10 November 2025

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