PROGAS HEATING SERVICES LTD Reviews 

1,536
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional quality of the service, praising engineers for being extremely professional, polite, and thorough during every visit. People are also very impressed by the prompt response times, efficient repairs, and helpful office communication when scheduling urgent appointments. Consumers frequently mention fair pricing, clear quotes, and trustworthy support that exceeds expectations for heating systems. Some reviewers were not happy with the pricing details or billing structure, noting that services were not the cheapest and invoicing felt a bit unusual. A few people additionally observed that occasional billing complexities or higher costs required extra attention after jobs were completed.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient and reliable experiences overall.... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, reliable, and... See more

Price

Clients share positive opinions on price, frequently highlighting fair quotations and competitive rates for... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the friendly, professional, and reliable... See more

Response time

People report positive experiences with response time, highlighting prompt and speedy replies to calls and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived as arranged (time and date) Serviced boiler and filled out data Dene v.pleasant Engineer Contacted HQ yesterday re: bottom shield having become detached and Dene arrived this morning... See more

Rated 5 out of 5 stars

We have used this company for many years. Appointments made are always kept. Service person deals with situation at hand and advices when necessary. Do the job as quickly as possible and leaves. Clear... See more

Rated 5 out of 5 stars

The price was very reasonable, the quote was very clear, with all the aspects of the job carefully detailed. NO HIDDEN EXTRAS! The plumber and his assistant were highly professional and talked throug... See more

Rated 5 out of 5 stars

My agents use Progas for a rental property, so I called them in when the boiler broke down at my own home. It's October, so a busy time for heating engineers, but they squeezed me in (twice!). They ar... See more


Company details

  1. #13 of 60 best companies in Gas engineer
  2. #8 of 29 best companies in Gas company
  3. #2 of 8 best companies in Gasfitter

Information provided by various external sources

Progas Heating Services Ltd is a well established company of 25 years. We provide domestic central heating and gas services to South, South East London, North Kent and Surrey. Progas can design, install, service and maintain central heating systems, boilers and all Gas appliances. We also carry out Landlords Gas Safety Checks and Buyers Reports to ensure there are no surprises when purchasing a property. Progas hold full Public Liability Insurance for your peace of mind. We have showroom facilities where you may view boilers and our range of services. We are a Gas Safe Registered company and Worcester Bosch Accredited/Approved installers. All work is carried out by Engineers trained and employed directly by Progas - we do not sub contract our work out. Please call our office on 020 8676 0101 or email us info@progasheating.co.uk should you require any further information or to make a booking. You may also view our website at www.progasheating.co.uk

12 Year warranty available on selected Worcester Bosch boilers !

12 year boiler warranties available on selected Worcester Bosch boilers

12 year boiler warranties available on selected Worcester Bosch boilers
12 year boiler warranties available on selected Worcester Bosch boilers when fitted with a Worcester Bosch system filter - usually 10 years

Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(1,536)

173 reviews in the last 12 months

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Rated 5 out of 5 stars

Never disappointed

we are never disappointed, when using Progas, on time, every time, engineers always tidy and mindful of your property and there work is always faultless, thank you Progas.

4 November 2025
Rated 5 out of 5 stars

Heating

The team arrived on time completed the work to high standard with no delays. I have been using progas for a number of years and they are always professional, efficient and friendly.

6 November 2025
Rated 5 out of 5 stars

Recommend Progas

Each year the Progas team (from office through to engineers) are helpful courteous and efficient at looking after our boiler and heating. They are very good at explaining also what's happened to laypeople.

6 November 2025
Rated 5 out of 5 stars

Excellent service as always

As usual, the guys from Progas were reliable, thorough and courteous at all times. 'As usual' because I've used them repeatedly because I know they always turn in top quality work. Simply the most professional service you'll find, bar none.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Great…quality and professional service…

Great…quality and professional service from the engineers and never been disappointed, we have been using the company now for over 3yrs, actually it was PROGAS engineers that rescued us from “rogue” heating & gas company that nearly robbed us of £000’s.

21 October 2025
Rated 5 out of 5 stars

Always a great service

Always a great service. They installed a new boiler 5 years ago and service it annually. They're professional, on time and respectful of my house.

20 October 2025
Rated 5 out of 5 stars

Efficient

The explanation of all the alternatives, and the plusses and minuses of each was very clear, and I an full of confidence that I am getting a truly professional service.

17 October 2025
Rated 5 out of 5 stars

Prompt

Prompt , reliable , polite and reasonably priced . No hesitation about recommending Progas .

22 September 2025
Rated 5 out of 5 stars

Recommended - fair, reasonable and qualified

My agents use Progas for a rental property, so I called them in when the boiler broke down at my own home. It's October, so a busy time for heating engineers, but they squeezed me in (twice!). They are fast, capable, communicate well and get the job done. Definitely recommended.

8 October 2025
Rated 4 out of 5 stars

I wanted the much awaited boiler cert.

I wanted the much awaited boiler certificate via email as by post would take longer. I received this via email the same day. I was charged for this. I was not expecting a charge. The certificate should have been issued four years ago. However, I received this, and that's the main thing.

13 October 2025
PROGAS HEATING SERVICES LTD logo

Reply from PROGAS HEATING SERVICES LTD

Hi Yasmeen, thank you for your feedback, just to clarify, GasSafe charge for digital certificates. We did not charge you.

Kind regards
Progas Heating Services Ltd

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