Projuice Reviews 

95
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Absolutely our favourite supplier! Always go the extra mile to ensure delivery next day, ensuring we are fully stocked at all times. Great products - quality is fantastic and our customers love the... See more

Company replied

Rated 5 out of 5 stars

Always a 5 star experience with Projuice. Frozen berries delivered right on time (actually even 10mins early) by a super jolly driver who was really helpful carrying in the boxes. We’ve been using Pro... See more

Company replied

Rated 5 out of 5 stars

We absolutely love Produce at Route 2 Cafe in Topsham. They have been supplying us with great tasting smoothies and machines for many years now! Our customers love them! Great customer service, always... See more

Company replied

Rated 5 out of 5 stars

The website is relatively easy to use. It showcases all of the options available relatively well. The options available in terms of smoothies is quite nice. The smoothie sachets collectively have... See more

Company replied

Company details

  1. Catering food and drink supplier

Written by the company

Projuice offer premium, award-winning and time saving café concepts to UK catering outlets. We pre-portion our wholesale concepts to reduce time, cut product waste and increase consistency! Our concepts include cafe smoothies, ice cream milkshakes, Grade A frozen fruits, Belgian Liege Waffles and more!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

95 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(95)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic company to deal with

Fantastic company to deal with, high quality products and helpful knowledgeable staff

12 February 2024
Unprompted review
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Reply from Projuice

Hi Emma, thank you for your review! So glad to hear this positive feedback about the product range and our staff!

Rated 5 out of 5 stars

Fantastic Service

Projuice have always been fantastic! Have been using for over a year. Great delivery, great price, great customer service. Thank you.

15 February 2024
Unprompted review
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Reply from Projuice

Thank you for your review Dali, we're so pleased to hear your positive experience with Projuice!

Rated 5 out of 5 stars

A Decade of Projuice...

Projucie has been supplying us for nearly 10 years, they are one of our longest standing and best suppliers. Competitive, friendly & simple to deal with.

28 November 2023
Unprompted review
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Reply from Projuice

So glad to hear this feedback, thank you for the review!

Rated 5 out of 5 stars

Excellent service and good quality…

Excellent service and good quality fruit!
Ordered on the Monday evening they were here on Thursday,being a small company I love the fact that you don't have to order pallet loads to get delivery like you do with most suppliers! Will definitely be using them again.

20 November 2023
Unprompted review
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Reply from Projuice

Hi Donna, thank you for your review. Great to hear your positive experience with us!

Rated 5 out of 5 stars

Amazing company

Amazing company, great products and super helpful staff. Nothing is too much trouble :-)

27 November 2023
Unprompted review
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Reply from Projuice

Thanks for the review! So glad to hear this feedback.

Rated 5 out of 5 stars

Excellent

Excellent, on time delivery even get the call from driver before 30min and delivered to the shop store room, and very nice and supportive delivery process they call before hand to confirm the date of delivery as well with time 1hr slot, product are fantastic i must recommend thanks for the service. only draw back is you have to order 15th product for free one delivery.

1 November 2023
Unprompted review
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Reply from Projuice

Hi Sumit, thanks for the review, so glad to hear your positive experience with us! I will pass along your feedback to the sales team.

Rated 5 out of 5 stars

We have used Projuice for the last 5/6…

We have used Projuice for the last 5/6 years I am very happier with my equipment and products we have 2 blenders that have never let me down easy to clean and come apart easily we also have the ice cream machine with pods again so easy to clean and use wow the best investment I have ever made and the customers love it and the ice cream is delicious
Thank you for your good customer service and support keep up the good work

10 October 2023
Unprompted review
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Reply from Projuice

Hi Jackie, thank you for this feedback, we are so pleased that you are enjoying our products!

Rated 5 out of 5 stars

The team were very helpful on the phone…

The team were very helpful on the phone with initial enquiries and when I placed an order online the delivery was prompt and as I had been informed. Smoothies are amazing and I love the way everything is packaged so it's easy to portion. I will not be going anywhere else for our ingredients.

4 September 2023
Unprompted review
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Reply from Projuice

Hi Stuart, thank you for your review, we are so pleased that you've had a positive experience!

Rated 5 out of 5 stars

Repairs and parts for blenders

We use Projuice for our blenders and as a busy coffee shop we tend to use them a lot especially during the summer. We have found that we have had to replace other blenders a number of times when they break down however with Projuice there is a comprehensive range of parts available. These are easy to deal with and means that we are able to maintain the machines much more than we have been able to with any other machines. Ultimately these have provided better value for us

1 October 2023
Unprompted review
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Reply from Projuice

Hi Vanessa, thank you for your review, we are so pleased to hear this feedback!

Rated 4 out of 5 stars

Excellent products, extortionate delivery charges

We have been using Projuice smoothies and milkshakes for a couple of months now and we have been really pleased with their quality and ease of use. They only take minutes to prepare which is great when you're busy and the profit margins are excellent, we have had consistently positive feedback from our customers.
The reason I have not awarded 5 stars is because of the extortionate delivery charges. You essentially get a penalty for not placing huge orders - for every box under a quantity of 15 they add a bit extra to the delivery charge, which meant that our last order cost £37 in delivery fees, which was an increase of 30% onto the cost of our order and decreased our end profit margin by around 10%. This would be understandable if they were going out of their way to deliver to us, but they have specific delivery days for our region and I am aware of several other cafes nearby who use their product. I would happily place larger orders but we are a tiny 19 cover cafe, we do not physically have the space to store 15 boxes worth of product, so this policy seems incredibly unreasonable and discriminatory towards the smallest businesses who are currently feeling the impact of the current financial climate the most. Ultimately this approach is damaging to projuice's brand because rather than placing regular orders and maintaining consistency with our offering, we have to fully deplete our supply before we even consider another order.

EDIT: In reply to the response from ProJuice, the "cafe pricelist" is unhelpful for three reasons:
Firstly, you have to order at least 6 boxes and as I said before, we are limited on space. I have a full complement of smoothies, but I need milkshakes, where am I going to store 6 boxes' worth? That's 108 milkshakes in a cafe with 16 covers!!
Secondly, the prices of the boxes are so heavily weighted that you make virtually no savings vs ordering separately, for example just now I have added up two orders, one with each box separately, and one with the cafe box and they came to *exactly* the same amount. The last time I tried the price difference was 80p.
Thirdly - the price list that was emailed to me does not include VAT. Don't get me wrong, loads of businesses do this but it is my number one pet hate when placing orders - tell me what it's actually going to cost up front, don't pretend it's cheaper than it is.

28 June 2023
Unprompted review
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Reply from Projuice

Thank you for your review. We are pleased to hear that the quality and design of our products is working well in your cafe! We are however sorry to hear you have not had a good experience with our delivery charges. You are currently ordering from our Wholesale Website Pricelist; however, may I suggest the alternative Café Pricelist that we offer which includes delivery. When you order any 6 or more boxes this will qualify for a zero-delivery charge. Despite the price per box being more you will still be making profit margins of 63% when selling at our RRP of £4.50.
Please get in touch with us a info@projuice.co.uk so we can discuss this with you further.

Rated 5 out of 5 stars

Excellent machine

Excellent machine, super quiet. Smoothies very popular now!

13 July 2023
Unprompted review
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Reply from Projuice

Thank you for your review! We are pleased to hear the smoothies are going down so well!

Rated 5 out of 5 stars

It’s great when a company are open to…

It’s great when a company are open to new ideas to establish a working partnership . We’re located in Norfolk Projuice is in Exeter. We’d been let down regularly by their wholesale partner and because the choice is so much better direct that’s what we hoped to do. Unfortunately we’re not on their delivery routes but we put on our thinking caps and came up with a solution that works!!! Not all businesses would be this flexible and this open to try something like this and we’re delighted with our partnership and with the opportunity this has give. Us to sell their wonderful produce

1 July 2023
Unprompted review
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Reply from Projuice

That you for sharing your feedback! We are so pleased to hear that we have been able to work out a solution that enables you to enjoy our products!

Rated 5 out of 5 stars

The smoothies are really high quality

The smoothies are really high quality, loved by our customers and the customer service is always really top notch!

13 July 2023
Unprompted review
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Reply from Projuice

Thank you for your review! We are delighted to hear that your customers are loving our products!

Rated 5 out of 5 stars

This is a fantastic company

This is a fantastic company. Their customer service is great and produce really high quality. Prices very reasonable.

13 July 2023
Unprompted review
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Reply from Projuice

Thank you for sharing your experience with Projuice! We are so pleased to hear your feedback!

Rated 5 out of 5 stars

BEST Ice Cream & Milkshakes in town!!! Fact !

Pro juice has been fantastic for our small independent business…we have their ice creams & milkshakes along with free promo for advertising and our customers love them, we have regular customers popping in for their favourite ice cream and milkshakes all the time, the ice cream is great quality and that’s why they keep coming back…..mango ice cream WHAT!!!!! Yes one of our biggest sellers, if you get the chance to try one of these you will not be disappointed 😊👍🏻

9 July 2023
Unprompted review
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Reply from Projuice

Thank you for your review! We are so pleased to hear you've had such a great experience with Projuice and your customers are loving the products! We will be passing this feedback onto our team!

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