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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent quality of the products, noting that items like caps, shirts, and other gear are well-made and meet expectations. The delivery service is consistently praised for its speed and efficiency, with many people receiving their orders promptly and within the stated timescales. Additionally, the service provided by staff, both online and in-store, is often described as helpful and attentive. However, some customers experienced dissatisfaction with the ordering process and product fulfillment. Issues included significant delays in receiving orders, missing items, and incorrect sizes. A few people also mentioned problems with communication regarding online orders, specifically the inability to speak with customer service by phone, and concerns about the presentation of items upon arrival, such as damaged packaging.

What people talk about most

Product

Consumers have mixed feelings about the product. Many reviewers praise the outstanding quality, great... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the impressive turnaround and speed,... See more

Order

Reviewers highlight ambiguous aspects of order experiences. Many customers praise the easy ordering process,... See more

Service

People report positive experiences with the service. Many customers praise the excellent and fantastic... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the outstanding quality of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought the new Stansted FC cap! Been wanting one for ages and I’m So pleased with it. I bought the cap because I’m too fat for the shirt and I wanted to see the new kit before buying a top. The d... See more

Company replied

Rated 5 out of 5 stars

Fantastic service the young lad that served me in the Harold wood shop was very helpful making sure we got the correct sizes and also helping to get the correct fit goalie gloves for my son with some... See more

Company replied

Rated 5 out of 5 stars

Shirt ordered (Basildon United) late September and received within 3 weeks. Kept up to date and informed of delivery. Appreciate shirts have to be pre ordered so was not expecting it in a matter of da... See more

Company replied

Rated 5 out of 5 stars

I am always wary of ordering kit from an online company that I hadn’t heard of. I read some reviews about this company and I felt that it was legitimate. I placed my order not expecting that my order... See more


Company details

  1. Sportswear Shop

Written by the company

ProKit UK are one of the UK's leading specialist retailers of football boots, goalkeeper gloves, training equipment, base layer and teamwear from major brands including Nike, Adidas, Macron, Joma and many more.


Contact info

4.2

Great

TrustScore 4 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Shorter delivery times than a Craig David classic

I ordered personalised kits for our new 7 a side team on Sat 5th June and to be honest I was expecting upwards of a 3 week lead time given what I'd read about most teamwear suppliers. The kits were ordered from Hummel on the following Monday, dispatched by Thursday and delivered on the Friday. They look sharp, exactly how we'd pictured them and we'll be able to wear them out on our first game next week which I thought we'd ordered way too late for. Massive thanks to ProKit for the quick turnaround and especially thanks to Charlie who was really helpful in sorting the personalisations out. 100% would recommend and will be back next time

11 June 2021
Unprompted review
ProKit UK logo

Reply from ProKit UK

Thanks for your review of us, we look forward to serving you again.

Rated 5 out of 5 stars

Great quality products and great service!

Our club has been using ProKit UK for a couple of years and very happy with the service and quality of the jerseys we have received. There were a couple of issues, however the guys at ProKit sorted everything out for us, quickly and without any hassle or additional charges. (Essex Arrows Baseball Club)

10 February 2021
Unprompted review
ProKit UK logo

Reply from ProKit UK

Thanks for your review of us, we look forward to serving you again.

Rated 5 out of 5 stars

Nothing but helpful

We used ProKit as they already worked with our first team, with great speed of delivery, in difficult circumstances.

Shaun and the rest of the team have been nothing but helpful with any request.

3 February 2021
Unprompted review
ProKit UK logo

Reply from ProKit UK

Thanks for your review of us, we look forward to serving you again.

Rated 5 out of 5 stars

Pro-Kit are knowledgable and helpful

Pro-Kit are knowledgable and helpful. I have dealt with Richard and Mark, both have been able to help me place orers for numerous team football kits plus trophies and rewards. Quick responses to emails. Highly recommend.

28 January 2021
Unprompted review
ProKit UK logo

Reply from ProKit UK

Thanks for your review of us, we look forward to serving you again.

Rated 5 out of 5 stars

ProKit are on the ball!

From start to finish the lads at ProKit are always on the ball! Online is great, but being able to see and touch the product always benefits.
Never had a problem with any orders, small or large.

27 January 2021
Unprompted review
ProKit UK logo

Reply from ProKit UK

Thanks for your review of us, we look forward to serving you again.

Rated 5 out of 5 stars

Excellent

Been dealing with team for 6 years now.
Richard's & Teams customer support has been excellent, especially when difficult questions have been asked. We will continue as a club to utilise Prokit UK as best provider around.

26 January 2021
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi Bill,

Thanks for your review of us and its a pleasure dealing with you and Bealonians FC.

We look forward to continuing our relationship going forward.

ProKit UK

Rated 5 out of 5 stars

Very helpful!

Helpful company, which provide a service of consideration, and capability.

26 January 2021
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi Kieran,

Thanks for your review of us.

We look forward to serving you again.

ProKit UK

Rated 5 out of 5 stars

Prokit always delivers

I have been working with Pro Kit for some 10 years, Mark and Shaun have never failed to deliver and always give great services

23 January 2021
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi Steve,

Thanks for your review of us and its a pleasure dealing with you and Heybridge Swifts FC.

We look forward to continuing our relationship going forward.

ProKit UK

Rated 5 out of 5 stars

Excellent Service

Our club has used Prokit for a number of years and we have always had a good relationship with them. Their staff are always very knowledgeable, helpful and always keen to help.

20 January 2021
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi Liz,

Thanks for your review of us and its a pleasure dealing with you and Maldon & Tiptree YFC.

We look forward to continuing our relationship going forward.

ProKit UK

Rated 5 out of 5 stars

Helpful

We have worked with ProKit for several years and found them to be reliable and eager to please. They have managed our Club Shop successfully and we increase our range constantly. Stock levels are great especially in this climate

19 January 2021
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 5 out of 5 stars

Fantastic customer service

Always happy with the great customer service received from ProKit. Helpful and friendly every time we shop there. We have placed many orders over the years for our team and they always go above and beyond to help us kit out our team

19 January 2021
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi Vicky,

Thanks for your review of us and its a pleasure dealing with you and Hutton FC.

We look forward to continuing our relationship going forward.

ProKit UK

Rated 5 out of 5 stars

A Company that goes the extra mile

ProKit is a company that I have used for a number of years. A very professional and friendly company with a huge range of products. Prices are competitive and the service is very good. ProKit always go the extra mile. I have no hesitation in recommending ProKit. They are good people to do business with.

19 January 2021
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi David,

Thanks for your review of us and its been a pleasure dealing with you over the years

We look forward to continuing our relationship going forward.

ProKit UK

Rated 5 out of 5 stars

Brentwood School

As a local company it has been great to deal with Prokit. They have delivered all of our orders on time and without hiccup. They are knowledgeable, helpful and quick to respond to any queries. I'd recommend them highly to other schools looking for team kits, staff kit and equipment.

18 January 2021
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi Anthony,

Thanks for your review of us and its a pleasure dealing with you and Brentwood School.

We look forward to continuing our relationship going forward.

ProKit UK

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, prompt service, been using prokit for sometime now and wouldn’t go anywhere else.

18 January 2021
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi Lee,

Thanks for your review of us and its a pleasure dealing with you.

We look forward to continuing our relationship going forward.

ProKit UK

Rated 5 out of 5 stars

Would thoroughly recommend Pro Kit Uk

Would thoroughly recommend Pro Kit Uk, their service and knowledge is impeccable.
Been using them for a very long time now and cannot fault them.
I always pass their details onto to anyone that is looking for a kit supplier.

18 January 2021
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi Gary,

Thanks for your review of us and its a pleasure dealing with you.

We look forward to continuing our relationship going forward.

ProKit UK

Rated 5 out of 5 stars

Reccomend Prokit for football needs

Been using prokit since my team were u7, they're now u14. Got everything you need for football whether your a player/coach/referee. If they not got what you want in stock, they'll do their best to get it in for you.

18 January 2021
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi Dan,

Thanks for your review of us and its a pleasure dealing with you.

We look forward to continuing our relationship going forward.

ProKit UK

Rated 5 out of 5 stars

I always have a pleasant and speedy…

I always have a pleasant and speedy experience when purchasing any new kits, ball and equipment from the guys at ProKit UK.
My club do not have an aacount but they remember me and keep a record of everything to help with replacements etc. goods guys good service fair prices.

18 January 2021
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi Graham,

Thanks for your review of us and its a pleasure dealing with you.

We look forward to continuing our relationship going forward.

ProKit UK

Rated 5 out of 5 stars

Have used ProKit for the last two…

Have used ProKit for the last two Seasons and extremely happy with the service received. Always go the extra mile to help and would have no hesitation in recommending them.
Gill
CCFC

18 January 2021
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi Gill,

Thanks for your review of us and its a pleasure dealing with you and your football club.

We look forward to continuing our relationship going forward.

ProKit UK

Rated 5 out of 5 stars

I’ve always used Pro kit as they are…

I’ve always used Pro kit as they are very efficient in ordering the kits or training kit I need .
The shop is very well stocked , and I can pick up sock tape , balls and any other equipment I may need at quick notice .

18 January 2021
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi Mark,

Thanks for your review of us and its a pleasure dealing with you and your football club.

We look forward to continuing our relationship going forward.

ProKit UK

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