Proper Cloth Reviews 

688
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 258 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of products, highlighting refined fabrics and superior craftsmanship. Many appreciate the precise custom fit, noting how clothing is tailored to individual measurements, making a significant difference. The user experience is frequently described as easy and convenient, from selecting designs to placing orders online. Customer service receives high marks for being helpful and responsive. However, some people mentioned that achieving the perfect custom fit sometimes requires initial adjustments. Reviewers noted that while staff are helpful and offer free remakes, it can take time to dial in exact measurements.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the exceptional quality, fit, and... See more

Quality

Consumers find quality to be positive, consistently praising the high-quality materials, construction, and... See more

User experience

Customers consistently note positive experiences with the user experience, highlighting the ease of finding... See more

Customer service

Customers had positive experiences with customer service, with many praising the team as "world class" and... See more

Order

Clients share positive opinions on the ordering process, with many reviewers expressing satisfaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My consultant will be sending me some try-on garments in search of a perfect fitting from afar. We will then have a virtual fitting via Zoom, wherein my video and comments will be recorded for tempor... See more

Rated 5 out of 5 stars

I was genuinely impressed by Proper Cloth. The shirt and trousers I ordered were beautifully made, with clean construction and fabric that feels premium without being flashy. The fit was spot-on s... See more

Rated 5 out of 5 stars

Service is unmatched anywhere. They are your new personal stylist and tailor. Selection is overwhelming. You'd be hard pressed not to find something you must have. All considered you're gettin... See more

Rated 5 out of 5 stars

So far, this has been a terrific experience. I now have measurements perfected for both dress and casual shirts. Proper Cloth has a fantastic selection of fabrics and designs, so I can't see buying a... See more


Company details

  1. Men's clothes shop
  2. Bespoke Tailor
  3. Formal Wear Shop
  4. Mens Tailor
  5. Plus Size Clothing Shop
  6. Formal menswear shop

Written by the company

Consistently the highest rated custom shirtmaker. Easy custom sizing. Phenomenal customer service. Renowned quality. Two week delivery. Perfect fit guaranteed.


Contact info

4.9

Excellent

TrustScore 5 out of 5

688 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(688)

247 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. First time I am using Proper Cloth, some slight adjustments required to get my perfect fit and customer service is excellent in working with me to make the exchange. Looks like I found my go to clothing company.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Proper cloth makes the best Oxford…

Proper cloth makes the best Oxford Cloth Button Down (OCBD) available at any price. It is a little difficult getting the sizing right so contact them directly for help with sizing. I made some frustrating mistakes with getting the right size, but frankly that was my fault. Take the time to call Proper Cloth directly or measure a shirt that fits you the way you like and you will be good to go. Instructions on how to measure a shirt you already have are on the website. Don’t wing it like I did, get your sizing right and you will love the Proper Cloth OCBD. They make the shirt in a wrinkle resistant cloth and in old school untreated cotton that can be starched for a formal look. You can also wear the shirt unstarched for a bit rumpled and laidback look. In my opinion, if a OCBD cannot be starched, it is not a real OCBD.

Sizing note: My measurements are not unusual, and the standard large was too tight accross the chest. (I am 5’8”, 165lbs, 43” chest, and have a 34” waist). Hope the sizing info is helpful.

You are not going to find a better OCBD anywhere at any price.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Best value on bespoke shirts

Custom sizing and designs are easy to understand and save for future orders. Huge material selection. Stitching quality is very good for price point. Fit seems consistent across multiple orders. No comparison to "off the shelf" options, especially for someone with unusual fit requirements. Much better value than having premium quality shirts tailored, and turnaround time is incredible.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

The best men’s made to measure fashion…

The best men’s made to measure fashion manufacturer! I literally don’t shop anywhere else anymore. They have the best customer service, incredible quality and amazing variety of stylish clothes. I cannot recommend them enough.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Communication is Everything Here!

Proper Cloth is so much easier and more precise and friendly at helping to establish measurements in one’s profile! Once you climb that curve, it is very easy to use your profiles to order shirts, coats, trousers and accessories from a huge selection of carefully explained fabrics and they come in a few weeks, fitting perfectly and bespoke, at a fraction of the cost!

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional fit, quality, and packaging

I was genuinely impressed by Proper Cloth. The shirt and trousers I ordered were beautifully made, with clean construction and fabric that feels premium without being flashy. The fit was spot-on straight out of the box.

What really surprised me was the packaging and presentation - meticulous, careful, and far above what most brands offer at this price point. Everything arrived protected, pressed, and ready to wear.

If you value precise fit, refined fabrics, and reliable service, this is a company worth buying from. I'll definitely order again.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Best online Tailoring. Ordering from this company…

I've been ordering from this company since before the pandemic. Everything has been first rate. I order a lot of clothing online; Proper Cloth is head & shoulders above all of them.

Make sure that you book an online appointment with one of their staff to get properly measured. The custom fit makes a big difference.

I can't comment on their returns policy as I have never had to use it.

2 November 2025
Unprompted review
Rated 5 out of 5 stars

Faultless service over many years

I've been using Proper Cloth for years and they never disappoint. Some other providers start to skimp on quality once they've got a loyal customer base but not Proper Cloth.

The quality is always spot on. It's easy to adjust the sizing as your body changes over time (I've been using them for well over a decade). The customer service is excellent.

Full marks

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Quality is superb

Quality is superb. If you have been longing for a flannel shirt that reminds you of how they use to be made, this is it. Fine material in a perfect weight made to your specifications for the fit.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Nicer" MTM contender to Suitsupply; vastly superior to Indochino

I really like their stretch fabrics, made to measure philosophy, and their excellent, non-pushy, relationship-oriented customer service. I just wish they had more variety and hardier garment bags. I could see myself becoming a long-time customer and have already recommended acquaintances and colleagues to them!

16 November 2025
Unprompted review

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