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Property Hub Reviews 

434
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the team for being incredibly helpful, professional, and supportive throughout their journey, making interactions seamless and reassuring. Many highlight the staff's extensive knowledge and dedication to providing clear advice, ensuring people feel well-advised and understood. The company's service is frequently described as excellent, offering a well-structured and hassle-free process. Reviewers appreciate the valuable information and guidance provided, noting the absence of high-pressure sales tactics and a genuine commitment to client experience. This comprehensive support allows customers to feel confident in their investment decisions and eager to work with the company again.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, knowledgeable,... See more

Service

Customers consistently note positive experiences with service, praising the professionalism, knowledge, and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the process easy, stress-free,... See more

Customer service

Clients share positive opinions on customer service, often highlighting the helpfulness and support received... See more

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with their property... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been working with Property Hub to grow my portfolio over the last 4 years. We've purchased some great deals that are performing well. Our portfolio manager,Steve is always on hand for advice or... See more

Company replied

Rated 5 out of 5 stars

This marks my second property purchase with Property Hub in the last 12 months. Although the 1st purchase was bumped in the beginning, there was drama with certain brokers; however, this time,... See more

Company replied

Rated 5 out of 5 stars

Hi Property Hub Team, This is my 2nd purchase via Property Hub, and my 3rd purchase, The Old Granary with PH, is hopefully to be completed in May or even April, fingers crossed. She’s a rea... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with Lauren at Property Hub Invest. She was incredibly knowledgeable and took the time to understand my situation and long term goals. I never felt rushed or pushed, just... See more

Company replied


Company details

  1. #25 of 33 best companies in Property Investment
  2. #15 of 26 best companies in Investment company
  3. #40 of 77 best companies in Investment service

Written by the company

We believe that to succeed in property, you need to arm yourself with the right knowledge and work with the best people. That’s why we created Property Hub. Property Hub is the UK's leading provider of property investment education and home of The Property Podcast. Our mission is to empower investors to achieve financial freedom through smart property investment strategies. With a team of experienced investors and industry experts, we focus on educating our community via podcasts, webinars, books and courses, to allow them to identify profitable opportunities and make informed investment decisions. But Property Hub is more than just education. Through Property Hub Invest we source off-market, discounted properties from some of the top house builders and developers in the UK. Our dedicated team hand-hold clients through the entire process: from reservation to getting the property let. We have a genuine desire to see our community of investors build lasting wealth, and we work hand-in-hand by helping them achieve just that. Whether you're a novice or a seasoned investor, Property Hub offers the tools, guidance and investment opportunities to start and build your portfolio and achieve your financial goals.


Contact info

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4.6

Excellent

TrustScore 4.5 out of 5

434 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(434)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

positive experience

My experience with Property Hub was largely positive. Their communication was excellent, consistently keeping us informed. The team is well-rounded, with access to solicitors, mortgage brokers, and letting agents, which greatly simplifies the process. Although we encountered a hitch when our solicitor had to be changed due to issues with the Land Registry, the transition was handled smoothly. However, I advise approaching their claim of purchasing well below market value with caution and recommend conducting your own research and due diligence.

9 July 2024
Unprompted review
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Reply from Property Hub

Your incredible review has brightened our day. We're so glad to hear that our efforts have made an impact on you. We're excited for the opportunity to exceed your expectations again in the future. Thanks again!

Rated 5 out of 5 stars

Highly recommend Propertyhub and the team

I’ve bought three properties via Propertyhub and the first has just completed. Good support throughout. I’ve been able to ask questions and get quick responses. I raised an issue with them about the property (issues aren’t uncommon with property so I wasn’t worried about this) and they worked quickly to resolve. Highly recommend.

8 July 2024
Unprompted review
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Reply from Property Hub

Wow! Thanks for such an amazing review. Your feedback is invaluable to us, and we’re excited to keep providing you with exceptional service.

Rated 4 out of 5 stars

Excellent investment company

Honest, reliable and trustworthy.
Definitely will be doing business with Property Hub again

1 July 2024
Unprompted review
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Reply from Property Hub

Thanks for the kind words and for going out of your way to leave us a review the whole team really appreciate your feedback and we hope to work again with you soon!

Rated 5 out of 5 stars

Great company and brand

Great company and brand. All content & events are geared towards putting their clients and investors first. Providing them with highly constructed and valuable information.

The recent Select Members meet-up in Manchester was excellent. Came away positive and with a smile on my face.

5 June 2024
Unprompted review
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Reply from Property Hub

Thanks for taking the time to leave such a kind review for us! Your feedback is massively appreciated, and we look forward to continuing to exceed your expectations in the future. Thank you!

Rated 5 out of 5 stars

I would highly recommend Andrea in…

I would highly recommend Andrea in particular and the Propertyhub. Great to deal with, diligent, goes that extra mile, efficient and nothing is too much bother.

15 May 2024
Unprompted review
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Reply from Property Hub

Thanks for the kind words and for going out of your way to leave us a review. The whole team really appreciate your feedback and we hope to work again with you soon!

Rated 1 out of 5 stars

It seems they start again

BE AWARE, they just started again. I have all the emails etc.

It seems they start again. Google the name

Worst property management agency…

Did you inform your clients that you sold the Letting side? Also, why did you sell it? Because of the mismanagement, the whole company had.

This review is just to make other people aware, before they invest.

1 September 2023
Unprompted review
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Reply from Property Hub

Thank you for bringing this to our attention. There's clearly been some confusion, and we'd like to set the record straight.

First and foremost, we need to correct an important point: we did indeed inform all our clients when we sold our lettings management company to Lomond Group in 2022. We take our communication responsibilities seriously, and we wouldn't have overlooked such a significant change. We apologise for any suggestion otherwise in our previous response.

Now, regarding your comment about "starting again" - this is genuinely puzzling to us. We're no longer in the lettings management business, full stop. If someone is operating under our name in this capacity, it's not us, and it's something we'd be very concerned about. We'd be extremely interested in seeing any emails or evidence you have of this, as it's crucial we address any potential misuse of our brand.

As for why we sold the lettings side - it was a strategic decision to focus on our core strengths. In the property world, sometimes you need to trim your portfolio to grow in the right direction. For us, that meant concentrating on educating the property investor community and helping investors find great opportunities, which remains our passion and expertise.

We appreciate your desire to inform others, but it appears there's been a misunderstanding about our current operations.

Here's what we propose:

1. If you have any evidence of someone claiming to be us in lettings management, please share it. We're as eager as you to get to the bottom of this.

2. We'd greatly appreciate if you could update your review to reflect the correct information. We're not asking for a glowing testimonial, just a fair representation based on the facts.

We remain committed to the property investment community and to helping investors succeed. We've simply shifted our focus to areas where we can add the most value.
Thank you again for raising this issue. In the property world, accurate information is crucial, and you've helped ensure that's what people are getting about us.

Rated 5 out of 5 stars

Very helpful team

Very helpful team, with great resources. Steve called me and spoke to me for nearly an hour about my options and various routes - I found his advice and additional resources extremely helpful and informative. It’s also useful that the team speak from experience and are well versed in the most recent regulation and best practices!

21 May 2024
Unprompted review
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Reply from Property Hub

Thanks so much for your positive review. It's always nice to know that we were able to make a difference. If you need anything in the future, you know where to find us

Rated 5 out of 5 stars

The Properyhub difference

To be frank, our encounters with the UK side of business ease haven't been up to scratch. Hailing from the Netherlands, we've grown accustomed to a different standard of customer service. We're used to prompt responses, quick turnarounds, and getting things right the first time around. The constant hassle of sending documents back and forth for mortgages never ceases to astound us.

So, what's with the five-star review, you ask?

Propertyhub is the total opposite of all these experiences! They're the complete antithesis of all these frustrations! Always swift to respond (within a day is pretty standard), and if a Teams meeting makes more sense, they'll suggest it rather than dragging their feet with emails.

During our last property purchase, the lender made life incredibly difficult, demanding payslips and POA's with specific criteria. When we aired our grievances to one of our contacts at Propertyhub, they kicked things into high gear within 48 hours. And what's more, they were just as dissatisfied with the lender's service and promptly removed them from their panel to spare others the same ordeal. Now, that's what I call looking out for your clients and taking their feedback seriously.

We're not sure if it's appropriate, but we'd like to extend our heartfelt thanks to Andrea and Jawaad for their invaluable support. They're real gems, truly empathetic souls.

Meanwhile, we reckon Propertyhub must be getting tired of our glowing reviews. Every chance we get, we sing their praises until we're blue in the face. But, they stand head and shoulders above the rest of the UK companies out there. And the beauty of it? They only collaborate with like-minded companies, so their recommended brokers and solicitors are top-notch too.

That's why we jumped at the chance to become shareholders. We wholeheartedly believe in this company and its business model.

8 May 2024
Unprompted review
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Reply from Property Hub

Hi Remco, thank you so much for your kind words and your lovely feedback for the team!

We look forward to working with you further in the future and to continuing to exceed your expectations in the future. Thank you!

Rated 5 out of 5 stars

Great insights

Rob and Rob offer great insights into the world of property investment and this latest call was no exception.

4 April 2024
Unprompted review
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Reply from Property Hub

Thank you for the positive feedback - we aim to continue to providing you with exceptional education.

Rated 5 out of 5 stars

Great food for thought

Great food for thought and some good advice on strategy approach and definition.

4 April 2024
Unprompted review
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Reply from Property Hub

Thanks for the kind words and for going out of your way to leave a review for us. The whole team really appreciate your feedback and we hope to work again with you soon!

Rated 5 out of 5 stars

Great content for newbie property investors

I really enjoy the content put out by Rob and Rob. It is informative and practical advice that can be adapted and used by all property investors. Also appreciate that there are no hard sales pushes, unlike others in the industry.

4 April 2024
Unprompted review
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Reply from Property Hub

Hi Tina, thank you for taking the time to leave such a nice review! We really appreciate your feedback and we hope you continue to enjoy our content!

Rated 5 out of 5 stars

An excellent webinar with honest advice

4 April 2024
Unprompted review
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Reply from Property Hub

Thanks for taking the time to leave such a kind review for us! Your feedback is truly appreciated, and we look forward to continuing to exceed your expectations in the future. Thank you!

Rated 5 out of 5 stars

Property Hub Webinar

Rob and Rob provided great information on their business with some typical examples of different types of investment properties. The Webinar was free and delivered in a manner that was very enjoyable. Just like their podcast, YouTube videos. Would recommend to anyone looking to invest in property. The guys deliver fantastic material consistently.

4 April 2024
Unprompted review
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Reply from Property Hub

Hi Justin, thank you for leaving us such a nice review, we really do appreciate you taking the time to leave us feedback. We hope you continue to enjoy the podcast and all of our content!

Rated 5 out of 5 stars

Always insightful and pitched at a…

Always insightful and pitched at a level that is instantly relatable.

4 April 2024
Unprompted review
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Reply from Property Hub

Thanks for the kind words and for going out of your way to leave a review for us. We hope to work again with you soon!

Rated 5 out of 5 stars

Insightful Webinar

Truthful/genuine information on property investment makes them more than worth listening, their podcast is also amazing. They're helpful and informative

4 April 2024
Unprompted review
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Reply from Property Hub

Thank you for the glowing review! Your support means the world to us, and we are dedicated to ensuring your future experiences with us are just as positive. Much appreciated!

Rated 5 out of 5 stars

Life changing

It was free
It was real life past experiences being shared
No sign up or subscription being pushed which is nice

I've been listening to their podcast for a few months now and my life has absolutely changed since I discovered it

4 April 2024
Unprompted review
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Reply from Property Hub

Hi Kyle, thank you for leaving us such a nice review, we really do appreciate you taking the time to leave us feedback. We hope you continue to enjoy the podcast and all of our content!

Rated 5 out of 5 stars

Refreshing discussion

Spoke with Oliver in the team about strategies and he couldn’t have been more helpful. it’s really refreshing to have a professional discussion with someone in the property industry not trying to sell something. Thank you, and to the 2 Rob’s for their great content (I’m an active listener/watcher).

7 March 2024
Unprompted review
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Reply from Property Hub

Thank you so much for your review, Priten! We really appreciate you taking the time to let us know you had such a positive experience. We hop you continue to enjoy all of our content.

Rated 5 out of 5 stars

Know their stuff - James

James was excellent in providing information - their honest as well, if you need to be part of their investment - even give you advise if your newbie compare to other places (progressive property (which is huge scam and many others they just want your money - the people had no clue these are bucnh of sales people selling course with no help to you). this place seem legit, they advise you straight away, from just I didnt feel they were after your money, James knew his stuff and was able to advise what was suited, if your right. Like always do your own research before paying for anything because there is alot of scam going on- James from property hub was excellent he knew his stuff, he can tell striaght away from asking question if your suited or not for type of invested, also with his kindness he gives advise which nice, thanks

15 March 2024
Unprompted review
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Reply from Property Hub

Thanks so much for going out of your way to leave a review for us, Amy! We really do appreciate your feedback and look forward to working more with you in the future.

Rated 5 out of 5 stars

Property Hub has been my number one…

Property Hub has been my number one route into learning about the BTL industry, something I’ve been wanting to do for a long time. The free podcast and online courses have given me real confidence with the fundamentals of using property as a long term wealth creation tool. Further, I took a lot of (free) value away from a 1-2-1 strategy call with portfolio manager Steve, which helped to map out my strategy over long term property investing, go over the fundamental principles in further detail, learn how to spot value with locations and again give me a massive confidence boost.
I’ve learned a hell of a lot overall from PH, am very grateful for the great content they put out and purpose of helping me get into property investing.

1 July 2023
Unprompted review
Property Hub logo

Reply from Property Hub

Thank you for the glowing review! Your support means the world to us, and we are dedicated to ensuring your future experiences with us are just as positive. Much appreciated!

Rated 5 out of 5 stars

Always a pleasure to deal with Robyn…

Always a pleasure to deal with Robyn and Zoe! Communication is great and nothing is ever too much!
Highly recommended!

6 March 2024
Unprompted review
Property Hub logo

Reply from Property Hub

Thanks for the kind words and for going out of your way to leave a review for us. The whole team really appreciate your feedback and we hope to work more with you in the future!

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