Proshop a/s Reviews 

61,539
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great support! I purchased a power bank that stopped working after about a month. It took me some time to contact support about the warranty, as I was worried because I no longer had the original... See more

Rated 5 out of 5 stars

What can I say-I an impressed each time I order. Professional and friendly assistants at the customer support, quickest delivery ever(made an order at night-got it next day, afternoon), quality goods... See more

Rated 5 out of 5 stars

Great prices and phenomenal service. Frequently get next day morning delivery on items ordered late in the evening the day prior in the Copenhagen area. Support have been very helpful on the rare... See more

Rated 3 out of 5 stars

God butik. Men denne vare blokerer for Bluetooth signalet. Havde svært ved at koble op på høreapparaterne og headsets. Hopper af og på. Først da jeg afmonterede bumper casen var der super forbindelse.... See more

Company replied

Company details

  1. Computer Shop

About Proshop a/s

Written by the company

Om Proshop
Proshop er en af Danmarks ældste IT forhandlere. Vi åbnede i midten af 90'erne i hjertet af Aarhus med en butik, siden hen har vi udvidet med erhvervsafdeling og webbutik. I dag er vi placeret i Højbjerg, få kilometer fra Aarhus centrum.

Kæmpe sortiment
Vi har et kæmpe varesortiment. De mest populære varer er på lager hos vores lokale pick-up points, skal man skal bruge noget lidt mere specielt, kan vi skaffe det inden for få dage.

Hvis vi ikke har varen på lager i København, har vi dagligt en lastbil som kører fra vores hovedlager i Aarhus og ud til de enkelte pick-up points.

Kundeservice
Højt serviceniveau har altid været utroligt vigtigt for Proshop, derfor fokuserer vi på stor viden og god service når vi ansætter medarbejdere. Hos Proshop kan du godt forvente noget ekstraordinært.

Pick-up point
Vi oplever en stigende efterspørgsel af hurtig levering, derfor har vi valgt at fokusere på lokale pick-up points. Vi har i dag pick-up point i Aarhus og København.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

62k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(61,539)

5,911 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great store- Problem free shopping

Ive purchased many things over the past 5 yeas at Proshop. It's always an enjoyable shopping experience either online or at their store in Aarhus. They are very well organized and efficient. I warmly recommend their store for a problem-free shopping experience.

28 August 2025
Unprompted review
Rated 1 out of 5 stars

Waited Two Weeks, No Updates

They kept me waiting for a package for 2 weeks without any communication, even though they had promised shipping within a few business days. I finally had to reach out to them to cancel the order.

9 September 2025
Unprompted review
Proshop a/s logo

Reply from Proshop a/s

Hi Irene
Thank you for your review.
I am sorry for the delay you have experienced.
There have been an unforeseen delay from the distributor, which have caused that we could not ship your order.
I apologize for this.
I can confirm that you have cancelled the order yesterday.
Best Regards
Søren
Proshop.dk

Rated 5 out of 5 stars

Top notch!!

An absolutely great place to shop from tech to toys and beyond. I ordered multiple things for pickup in CPH, and the process was silky smooth. When ordering online for delivery, or for items not in stock in CPH but in Aarhus, wow do they have their logistics in order to offer a top notch service. Highly recommend!

5 June 2025
Unprompted review
Rated 4 out of 5 stars

good experience

good experience, and good products, only thing is the delivery fee, if you could lower the delivery fee then it will be perfect

18 August 2025
Unprompted review
Rated 1 out of 5 stars

Shipping Delayed TWICE a whole Month

So I ordered a Monitor on July 23 and the delivery was expected between 30/07/2025 & 01/08/2025 which is fine. But then the Delivery got delayed for almost 3 Weeks to 18/08. and just before that day I receive another message telling me that the delivery has been delayed till 02.09.2025 - 04.09.2025 so another 2 weeks. So I just decided to cancel my order if you would like to actually receive your package then don't order from this site I even had to pay 10€ for shipping thats hilarious

17 August 2025
Unprompted review
Proshop a/s logo

Reply from Proshop a/s

Hi Edwin
Thank you for your review.
I am sorry for the delay and the inconvenience.
It is not possible for me to investigate this further, because the order was cancelled by you.

The shipping cost is equal to the actual cost, that we pay the shipping company for handling your order.
Best Regards
Søren
Proshop.dk

Rated 1 out of 5 stars

My order still hasn't come yet

My order still hasn't come yet, and i ordered it the 1. july. They said it would take 1-2 day, then it said it would come the 10th, then the 17th and now it says the 26th. Like come on, this is so freaking stupid, how can it take that long for 3 little things. And im so mad because i needed the stuff for my trip on the 13th, and of course i thought it would come, but it didn't, long from it. This is actually the worst experience I have had when ordering online. Its a total shitshow, at that's putting it nicely😡

21 July 2025
Unprompted review
Proshop a/s logo

Reply from Proshop a/s

Hi Isabella

Thank you for writing a review.

Would you kindly add your order number or some other reference to your review, so that I may look further into it.

Perhaps I can offer some assistance.

Kind regards
Sune
Proshop.dk

Rated 5 out of 5 stars

Solid purchase of my new Asus ProArt…

Solid purchase of my new Asus ProArt (32") screen from ProShop and delivery by PostNord. The screen is a fantastic 32" 4K 240Hz Pro screen for multiple scenarios (professional work, gaming)

I recommend ProShop for your next hardware purchase :)

Nicolai
Odense, DK

7 July 2025
Unprompted review
Rated 1 out of 5 stars

Lied about having it in stock

So i placed an order, cancelling a previous order as this company said they had it in stock and the delivery would happen 16th or 17th. AFTER the order was placed i was told the week after it might be delivered and that no it wasnt in stock, which is false marketing. I tried contacting them via email on monday, suprise suprise no answer

14 June 2025
Unprompted review
Proshop a/s logo

Reply from Proshop a/s

Hi Dennis
Thank you for your review.
I'm sorry that we did not deliver as promised.
I would like to investigate this further and give you an answer.
In that regard i would like to ask you to update your review, and provide us with your order number. Thank you.
Best Regards
Søren
Proshop.dk

Rated 3 out of 5 stars

Super hurtig levering

Super hurtig levering
God til prisen produkt
Dog ærgerligt at sleevet er for stort til min 14” thinkpad. (Derfor kun 3 stjerner)

11 June 2025
Unprompted review
Proshop a/s logo

Reply from Proshop a/s

Hej Carsten
Tak for din anmeldelse.
Jeg beklager at produktet ikke levede op til forventningen.
Min anbefaling er, at du gør brug af din 14 dages fortrydelsesret.
Mvh
Søren
Proshop.dk

Rated 1 out of 5 stars

Never again

I pre-ordered a limited edition game and received a completely different product on delivery.
My initial item is not in stock anymore so I cannot receive it and a return only functions with a return label, that I have to print myself - without having access to a printer - because QR codes are not a thing for Proshop. Upon asking Support how we handle this now since I cannot print the label I was told I can alternatively hand in the wrong item in one of their pick up points in either Copenhagen or Aarhus aka travel for hours just to do that.
I find it honestly shameful that I have to figure out Proshops mistake and now also had to buy the item for a higher price elsewhere because they lost my initial item.

6 June 2025
Unprompted review
Proshop a/s logo

Reply from Proshop a/s

Hello Marie

Thank you for writing a review.
It is quite unfortunate that the wrong version of the ordered game was delivered to you. At the time your order was placed, we were unaware of the the error.

As you mention, we have sent you a freight label in an attempt to help you return the game at no further cost. Hand-in at one of our Pick-up Points is merely an alternative solution, which some customers elect to use.

If you are unable to print a freight label or turn in the product personally, we are open to other possible solutions. I will be contacting you in an attempt to resolve this.

UPDATE: I have been informed that the return shipment issue was already solved. Our returns department will refund your purchase as soon as possible.

Best regards
Sune
Proshop.dk

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look