Even though the MSA states that you can cancel it with a notification and you have sent it and it was confirmed, they still continue to pester you. Worst customer service ever.
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These ads they run are both obnoxiously long and extremely boring... Where do they get the audacity to run these long ads and disrupt readers reading real news ? On that basis alone, I would never do... See more
The customer service was fine. It was the misleading marketing that ticked me off. It says monthly payments on the website, but you end up paying full price upon checkout. I first thought that it was... See more
Company replied
Appears to be a scam. I have been trying for weeks to enter my account to cancel before it auto-renews. I can't reset my password. I can't get a hold of any form of customer support. Do not use this c... See more
Company details
Information provided by various external sources
If you're just starting out, have a part-time gig, or work solo—you want liability insurance that fits your lifestyle. ProSight Direct offers today's professional a modern way of getting insurance. Whether getting a quote, accessing their policy documents or editing an insurance certificate, customers can easily manage their account through our self-service portal. ProSight also provides customers with a dedicated support team who is ready to assist from quote to claim.
Contact info
412 Mount Kemble Avenue, 07960, Morristown, United States
- 1-800-774-7335
- customersupport@prosightdirect.com
- www.prosightdirect.com
1.2
Bad
173 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I didn't realize till done that this is…
I didn't realize till done that this is for 6 months only. Sucks
11 September 2018
Unprompted review
Reply from ProSight Direct
We apologize for the confusion, Don. We’re always improving our experience and will take your feedback into consideration. Please give us a call at 1-800-774-7335 or chat with our live support, so we can discuss further.
Very trustworthy
9 September 2018
Unprompted review
I chatted online with a customer…
I chatted online with a customer service rep, I believe her name was Jenny and she was able to get my insurance certificate promptly and answered my questions.
31 August 2018
Unprompted review
But ...
Good marketing strategy, Good Service, Good friendliness of the telephone representative, but I am not pleased with the total cost of insurance, since in the advertising they announce a monthly cost, which for 6 months gives a total amount that was the one They charged me...
Thks
Dj UNDA
30 August 2018
Unprompted review
Reply from ProSight Direct
We are glad you were pleased by our strategy and customer experience. It was not our intention to misinform you regarding the total cost you were charged. Although the 6-month total is listed beneath each monthly payment price, we agree it could be more visible. Since hearing this feedback, we are currently working on editing the design. Thanks, Dj UNDA, for calling it to our attention.
I am very satisfied with the product
30 August 2018
Unprompted review
Reply from ProSight Direct
Samuel, we are laser-focused on providing our customers a valuable product and awesome service and love hearing you are “very satisfied”! Thank you for being a customer and best of luck on your next gig!
They made choosing a plan super easy…
They made choosing a plan super easy and fast.
30 August 2018
Unprompted review
I was under the impression that the…
I was under the impression that the payments were monthly rather than every six months, but otherwise it was easy to set up.
16 August 2018
Unprompted review
I purchased the policy which was only…
I purchased the policy which was only $99 so that's a plus however if you cancel they want you to wait 3 months to only get half of what you paid. Im cool with the half but to wait 3 months when ive already paid... Unacceptable.
16 August 2018
Unprompted review
Reply from ProSight Direct
We apologize for the confusion. You can cancel your six-month policy at any time for a partial refund. Because you wanted to cancel within the first 3 months, your refund would be 50%. Once you confirm cancellation, your policy would no longer be in effect and we would send you your refund. Please let us know if you have any further questions.
User friendly!
User friendly!
I really like the way the process is laid out. Easier more user friendly than some others. Pricing seems fair.
11 August 2018
Unprompted review
thank you Casey for all of your time…
thank you Casey for all of your time and help
10 August 2018
Unprompted review
Right on time
Quick, easy, and legit!
Just what I needed, when time was not on my side. The prices are amazing by the way.
3 August 2018
Unprompted review
New customer, so far, so good.
Easy to sign up, easy to get certificates, so far so good.
31 July 2018
Unprompted review
Misleading marketing
The customer service was fine. It was the misleading marketing that ticked me off. It says monthly payments on the website, but you end up paying full price upon checkout. I first thought that it was just showing the total id be paying in the next six month via monthly payments, but my statement showed otherwise. I have no problem paying the premium in full because it is low enough, but the fact that they had to trick consumers like that is not necessary. I would rather pay more on a business that is upfront with their customers. Insurance is supposed to give peace of mind, not the opposite.
30 July 2018
Unprompted review
Reply from ProSight Direct
We pride ourselves on an awesome customer service, and did not intend to be misleading. Beneath each of the monthly payment prices, the six-month total is represented, however your review has started a conversation of how we can market this with even more clarity. We appreciate your business as well as your feedback.
Everything seems ok.
I got my information through the mail everything seems to be in order.
30 July 2018
Unprompted review
Reply from ProSight Direct
Sorry about the inconvenience, Terry. We’ve already reached out to our customer support team and are mailing you a printed copy of your policy. In the meantime, if you need the information sooner, you can access your policy by signing into your account here: https://customer.prosightdirect.com/login. Once signed in, you can view, download or print your policy. If you have any questions or issues signing in, please don’t hesitate to reach out to us at 1-800-774-7335. -The ProSight Direct Team
Any DJ that need affordable insurance…
Any DJ that need affordable insurance should go with this company
21 July 2018
Unprompted review
It’s simple to get your insurance
It’s simple to get your insurance. Website is user friendly and you can create/print a certificate of insurance very quickly
17 July 2018
Unprompted review
quick and easy...no hassle had…
quick and easy...no hassle had insurance in less than 10 mins...would advise anybody that's need coverage to use them!!!
5 July 2018
Unprompted review
Great Experience So Far
I've had a really great experience with them so far for my DJ Insurance. Really easy to add a certificate of liability and their customer service helped walk me through any issues I had. The only reason for not having 5 stars is they don't have the auto portion as a part of the insurance coverage. They still seem to be relatively new to DJ Insurance offerings, so hopefully that will change when it comes time to renew.
28 June 2018
Unprompted review
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