Laura was approachable, affable and incredibly knowledgeable about the company and its products/practices. She was quick to point out what wasn’t included as well as what was included. She allowed m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After a very helpful phone call from Luke (following my initial online enquiry), I had a visit later the same day from Nicola. A lovely lady who didn't rush me into anything. She listened to me reco... See more
Company replied
Plan paid up march 2022, mam has passed away march this year, ring prosperous life, got an answer sorry they have gone in to liquidation. they said you should have been contracted to move over to a ne... See more
Company replied
after taking out a policy many months ago,im begining to doubt taking it,you are not FCA or fpa aproved,so im going to ask for a refund,also u dont jave any 3rd party expence package available(others... See more
Company replied
Company details
Written by the company
We are one of the United Kingdom’s leading providers of prepaid funeral plans. We take pride in helping families across the country to deal with the loss of a loved one. The planning of a funeral can cause stress for yourself and your loved ones. At Prosperous Life we will assist you every step of the way to ensure all your wishes are in place, meaning that your family do not have this added burden at a very difficult time.
Contact info
11 Warren Road, SK8 5AA, Cheadle Hulme, United Kingdom
- 01618507586
- info@prosperous-life.co.uk
- www.prosperous-life.co.uk
3.8
Great
10k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
disappointed
we took out a funeral plan, all went very well until they continually pestered us with phone calls asking us to take out a POA and we have taken one now with another company, I do not like hard salesmanship which border on pestering.
i will write to the insurance ombudsman to make sure no one else gets caught out in the trap as today again we had another high pressure pest call.
21 February 2023
Unprompted review
Reply from Prosperous Life Funeral Plans
Good morning Mr Millard, thank you for your feedback with us. We are sorry to hear about the experience you have raised and I assure you that is never our intention. For your reassurance, all enquiries received, whether handled via the telephone or in person are for the opportunity for us to present potential customers with further information regarding the later life planning industry. No Customer is under any obligation to purchase any product discussed. Unfortunately, with the information provided we are unable to find the file in question. Please can you contact us at your earliest convenience on 0161 850 7586 to further look into the matter.
Kind regards
Daniel
total scam signed up paid a lump sum up…
Not good ive edited since a chat with someone from PL they havent gone bust, there in Administration.
8 April 2022
Reply from Prosperous Life Funeral Plans
Good afternoon Mr Widdowson, thank you for your feedback and for your time today on the phone to discuss your review. To confirm, customer funds continue to be held within the Great British Funeral Trust which continues to be managed by its independent Trustees and actuaries. The service which you will receive at time of need will be the same as was agreed. As discussed on the telephone, a member of our customer service team will place a call tomorrow to discuss the matter at a more suitable time.
Kind regards
Daniel
Be wary.
Be wary.
Now appear to be trading as Trust Family Associates.
They arranged a visit with my Mother after the funeral plans were transferred to another Company.
Surprise surprise, after 3 hours of hard sell she signed up to an expensive product she doesn't need just to get rid of the woman.
Told them on the phone she wanted to cancel. Still no documents received or refund yet paid despite several phone calls.
10 October 2022
Unprompted review
Reply from Prosperous Life Funeral Plans
Good Evening, Thank you for taking your time to review. Please be assured that Trust Family associates is a stand alone business that provides Estate Planning services for consumers who would benefit. We're sorry to hear about the experience you have high-lighted, we can assure you this is never our intention and will do all we can to resolve this to your satisfaction. Unfortunately we are unable to locate your mothers details with the information provided. If you could please provide us with your mothers details we will look into this for you. Kind Regards Jodie
At first they were good ( 15th March…
At first they were good ( 15th March 2022 ) , professional by all respects but then after several months they go in to administration and I decided to cancel my policy due to a similar company going the same way. I was told I would pay a cancellation fee and WOULD receive the balance in 3-5 working days , this has not happened
4 November 2022
Unprompted review
Reply from Prosperous Life Funeral Plans
Good morning Kevin, thank you for your feedback and for your time earlier this week to discuss your experience. To confirm, your plan has been cancelled and your refund has been requested from the Trust. Please do allow 3/5 working days from the date of cancellation. Please do not hesitate to contact us should you require anything additional.
Kind regards
Daniel
Great service …
Thank you for the caring and thorough information provided. Service and cost is really good.
10 November 2022
Unprompted review
Reply from Prosperous Life Funeral Plans
Good afternoon Julie, thank you for your wonderful 5 star review today, we are delighted our team were helpful and caring when helping you to choose the right prepaid plan to suit yourself. Now you have your funeral plan in place we hope you now feel complete peace of mind, that all your funeral arrangements are now in place ready for the time of need. If you have anything further you wish to discuss or would like to make amendments to your plans at anytime, we are only at the end of the phone. Stay safe and welcome to Prosperous Life.
Kind regards,
Julie
dold hearted people take 100 deposit…
dold hearted people take 100 deposit then cancel fee of 595 plus all money paid in no consider raition in hard times doesnt cost 595 just to take name of and cancell told friends family stay away from here
3 August 2022
Unprompted review
Reply from Prosperous Life Funeral Plans
Dear Julie, thank you for your feedback and for your time today on the phone to discuss your experience. To confirm, as per your original terms and conditions, should a Customer choose to close their plan outside of their cooling off period then a cancellation fee of £595 would be applied. In addition, should the amount paid be an amount equal to or less than the cancellation fee, no refund would be payable. We wish you all the very best for your future endeavours.
Kind regards
Daniel
Very friendly,helpful and efficient
Very friendly,helpful and efficient. Everything was explained well and the advice given to me was the best you could ask for. I would recommend them to anyone.
28 October 2022
Unprompted review
Reply from Prosperous Life Funeral Plans
Good afternoon Mrs Cawthray, thank you for your wonderful 5 star review today. We are delighted you are really happy with your funeral plan and our team have been very helpful allowing you to choose the right plan for yourself and family. It is fantastic to hear that you would recommend our services to your family and friends. Should you do so, for every referral you make that results in a plan being taken out we will send you £100 shopping vouchers to both yourself and your friend/family member! We’re so pleased you have chosen Prosperous Life for your prepaid funeral plan, we are only at the end of the phone should you need anything further.
Kind regards,
Julie.
The whole experience
The whole experience from start to finish was well explained and the staff continue to be very supportive.
7 December 2021
Reply from Prosperous Life Funeral Plans
Good morning Ian, thank you for taking the time out of your day to leave your positive feedback! We are delighted to hear that you found your your experience to be supportive and well informed from the very first point of contact. Our teams work extremely hard in ensuring that we provide a professional and compassionate service at all times, as we know for most of our customers that this can be a daunting process. We hope you now have complete peace of mind that at the time of need, all of your arrangements will be carried out just the way you have instructed. Please don't hesitate to contact us at anytime should you need anything further in the future.
Kind regards
Daniel
I have taken a Direct Cremation plan…You deserve the best. Just as I do.
I have taken a Direct Cremation plan out and paid in full within the last year. I was very impressed by how the whole process was dealt with. Never did I feel pushed or cajoled into taking out the plan.
Originally I was called a couple of times but both were inconvenient to talk. I suggested a convenient time two weeks away and didn’t get any more calls until that day.
The gentleman, and he was, explained everything in fine, understandable language to me.
I was so impressed I agreed to the policy. There was a cooling off period but I knew I wouldn’t need it. Thank you to this gentleman as I feel the biggest part of my affairs is now in order. I feel utter relief my one and only son can relax knowing my funeral is fully taken care of. He makes one phone call and the team at Prosperous Life do everything after I’ve passed. Couldn’t be more perfect.
I called the office today to ask if everything was still in order and the company is up and running. The gentleman on the phone made me feel very comfortable asking questions. He answered and put to rest any concerns I had.
If you are unsure who to buy a funeral policy with, fear not. You could do far worse going with a company less professional or well known. You deserve the best. Just as I do. Thank you to the whole team.
23 September 2022
Unprompted review
Reply from Prosperous Life Funeral Plans
Dear Maureen, thank you for taking the time to leave your kind 5 star review! We are pleased to read that from the very start of your process, you found our team to be impressive at each interaction. Mark will be delighted to read your kind feedback, as are we. By having a Prosperous Life prepaid funeral plan you have fixed the cost of your Funeral Directors services at today's prices, tailored your personal requirements to ensure that your wishes are carried out the way you want them and have protected your family and loved ones from the emotional and financial stress that comes with organising a funeral. Thank you for choosing Prosperous Life and welcome. Please don't hesitate to contact us at anytime should you need anything further.
Kind regards
Daniel
Prepay funeral plan
It was extremely easy to put my funeral plans into place so my next of kin has only one call to make and nothing to pay thank you Prosperous Life
23 August 2022
Unprompted review
Reply from Prosperous Life Funeral Plans
Good Evening Mrs Gater, thank you for taking your time to review us at Prosperous Life. We're delighted you’re really happy with your funeral plan and all our team have been very helpful allowing you to choose the right plan for yourself and family. Now you have your prepaid funeral plan in place we hope you now feel complete peace of mind, that all your funeral arrangements are now in place ready for the time of need. If you have anything further you wish to discuss or would like to make amendments to your plans at anytime, we are only at the end of the phone. Stay safe and welcome to Prosperous Life.
Kind regards,
Kirsty
after taking out a policy many months…
after taking out a policy many months ago,im begining to doubt taking it,you are not FCA or fpa aproved,so im going to ask for a refund,also u dont jave any 3rd party expence package available(others do) plus i dont feel comfortable with ur company. please advise on a refund,and please dont try to change my mind,ive already decided. thanks sammy mcphail.UPDATE.......since speaking again with prosperous life,i have now had a refund in full,after i stated that they did tell me they would be going with fca,it turned out they didnt so a full refund was issued.
11 August 2022
Unprompted review
Reply from Prosperous Life Funeral Plans
Good morning Mr McPhail, thank you for your feedback and for your time today on the phone. To reconfirm, Prosperous Life welcome the FCA regulations of the prepaid funeral industry, as we have done since plans were first announced. There is no doubt that FCA regulation is completely justified in setting standards in a market which serves the potentially emotionally and financially vulnerable. We are pleased that we were able to discuss your queries to your satisfaction. Please do not hesitate to contact us should you need anything further.
Kind regards
James
Reply from Prosperous Life Funeral Plans
Good morning Alan, thank you so much for the wonderful 5 star review! We're delighted you received excellent service from our team and they were friendly and helpful in helping chose the right prepaid funeral plan for you. By having a Prosperous Life prepaid funeral plan you have fixed the cost of your Funeral Directors services at today's prices, tailored your personal requirements to ensure that your wishes are carried out the way you want them and have protected your family and loved ones from the emotional and financial stress that comes with organising a funeral. Thank you for choosing Prosperous Life and welcome. Please don't hesitate to contact us at anytime should you need anything further.
Kind regards,
Chloe Dawson
My wife has taken this funeral plan out…
My wife has taken this funeral plan out for me she has one to so my wife is the one to talk too
19 July 2022
Reply from Prosperous Life Funeral Plans
Good Evening, Thank you for taking your time to review us with 5 stars. With Prosperous Life, you can have peace of mind knowing that your funeral arrangements are being taken care of by our team of professional funeral plan managers. We endeavour to fulfil your requests, and ensure that your loved ones won’t be burdened when the time comes. We hope you now have complete peace of mind that at the time of need all of your arrangements will be carried out just the way you have instructed. Please don't hesitate to contact us at anytime should you need anything further in the future. Kind Regards Jodie
Contacted prosperous life regarding…life insurance/funeral plan
Contacted prosperous life regarding life insurance as I had none, and I’m so glad I did, Brendan carr came to my home and he explained all options to me in a way I understood , he made it a very easy process and I was delighted with the plan I took as it was exactly what I was looking for, I would never of been able to of done this without Brendan’s help, speaking about your funeral can be a bit daunting but with Brendan it was the total opposite and I felt very much at ease speaking about it as he made me feel at ease , we also had a good laugh which was good as it made the process a lot easier to do. I would defo recommend prosperous life for life insurance and funeral plan, you get what you ask for at affordable rates and if your lucky enough to get a visit from Brendan then the whole process will be better than you thought. .
9 July 2022
Unprompted review
Reply from Prosperous Life Funeral Plans
Good morning, thank you for your wonderful 5 star review, we are delighted you found Brendan helpful when explaining the various plans we have to offer, he will be delighted with your feedback as are we. It is fantastic to hear that you would recommend our services to your family and friends. Should you do so, for every referral you make that results in a plan being taken out we will send you £100 shopping vouchers to both yourself and your friend/family member! We’re so pleased you have chosen Prosperous Life for your prepaid funeral plan, we are only at the end of the phone should you need anything further.
Kind regards,
Julie.
Funeral plan
Brendan carr came to see me today about a funeral plan, great guy was very clear in what was said & was able to put my mind at rest.
Planning my funeral & there was nothing but laughter nice guy recommended.
8 July 2022
Unprompted review
Reply from Prosperous Life Funeral Plans
Good morning Mr Grady, thank you for your kind review, we are delighted you found Brendan was helpful when explaining the various prepaid funeral plans we have to offer, allowing you to choose the right plan to suit yourself. It is fantastic to hear that you would recommend our services to your family and friends. Should you do so, for every referral you make that results in a plan being taken out we will send you £100 shopping vouchers to both yourself and your friend/family member! We’re so pleased you have chosen Prosperous Life for your prepaid funeral plan, we are only at the end of the phone should you need anything further.
Kind regards,
Julie.
Funeral Plan cancellation
Signed up for the funeral plan. Afterwards I read that Prosperous Life was not FSC registered which may preclude future sales of this plan with new legislation. Consequently I cancelled the plan within the 30 day cooling off period. I am still awaiting refund of the £100 deposit
8 July 2022
Reply from Prosperous Life Funeral Plans
Good afternoon Mr Smith, thank you for your feedback and for your time today on the phone to discuss your review. We are sorry to hear about the experience you have detailed, I can assure you that is never our intention. To reconfirm, Prosperous Life welcome the forthcoming FCA regulations of the prepaid funeral industry, as we have done since the plans were first announced. There is no doubt that FCA regulation is completely justified in setting standards in a market which serves the potentially emotionally and financially vulnerable. At Prosperous Life we believe that regulated businesses are always much stronger businesses, giving consumer confidence and ensuring that there is always a customer focus in all we do. Furthermore, all customer funds are held in the Great British Funeral Trust, which is independently managed by Trustees and Actuaries, to ensure that customer funds will be available when the time comes to activate your prepaid funeral plan. To confirm, your plan was been closed and your refund requested from the Trust. Please do allow 3/5 working days for your refund to be reimbursed. Please do not hesitate to contact us should you need anything in the future.
Kind regards
Daniel
Brendan Carr gave an excellent and…
Brendan Carr gave an excellent and relevant presentation on my funeral plan options and I now have a plan that suits all of my needs.
8 July 2022
Unprompted review
Reply from Prosperous Life Funeral Plans
Good afternoon, thank you for your 5 star review today, we are delighted you found Brendan was helpful when choosing the right plan to suit yourself. Now you have your prepaid funeral plan in place we hope you now feel complete peace of mind, that all your funeral arrangements are now in place ready for the time of need. If you have anything further you wish to discuss or would like to make amendments to your plans at anytime, we are only at the end of the phone. Stay safe and welcome to Prosperous Life.
Kind regards,
Julie.
Very helpful polite and knowledgeable…
Very helpful polite and knowledgeable gentleman thank you sj.
7 July 2022
Reply from Prosperous Life Funeral Plans
Good afternoon Mrs Jones, thank you for your kind review, we are pleased our team were polite when explaining the various prepaid funeral plans we have to offer. Our teams work extremely hard in ensuring that we provide a professional and compassionate service at all times, as we know for most of our customers that this can be a daunting process. We hope you now have complete peace of mind that at the time of need, all of your arrangements will be carried out just the way you have instructed. Please don't hesitate to contact us at anytime should you need anything further in the future.
Kind regards,
Julie.
The representative was very…helpful
The representative was very knowledgeable
and explained the various plans on offer making it easy to choose the right plan
7 July 2022
Reply from Prosperous Life Funeral Plans
good afternoon Mr Mason, thank you for your 5 star review today, we are delighted our team were helpful when explaining the various prepaid funeral plans we have to offer, allowing you to choose the right plan to suit yourself. By having a Prosperous Life prepaid funeral plan you have fixed the cost of your Funeral Directors services at today's prices, tailored your personal requirements to ensure that your wishes are carried out the way you want them and have protected your family and loved ones from the emotional and financial stress that comes with organising a funeral. Thank you for choosing Prosperous Life and welcome. Please don't hesitate to contact us at anytime should you need anything further.
Kind regards,
Julie.
Reply from Prosperous Life Funeral Plans
Good morning Mr Povah, thank you for your kind review today, we are delighted our team were professional and helpful, allowing you to choose the right plan to suit yourself. Now you have your prepaid funeral plan in place we hope you now feel complete peace of mind, that all your funeral arrangements are now in place ready for the time of need. If you have anything further you wish to discuss or would like to make amendments to your plans at anytime, we are only at the end of the phone. Stay safe and welcome to Prosperous Life.
Kind regards,
Julie.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.