Protein Package Reviews 

426
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Fantastic experience from start to finish! The customer service was outstanding—friendly, responsive, and incredibly helpful with all of my questions. My order was processed quickly and arrived much s... See more

Rated 5 out of 5 stars

Entered the address incorrectly but George was super fast and responsive by correcting it with the courier. Friendly service even followed up to make sure it arrived. 10/10 service would purchase fr... See more

Rated 5 out of 5 stars

I first found Protein Package when I was looking for EHPLabs energy drinks. I've been ordering regularly since thanks to their wonderful selection of vegan protein and of energy drinks. A few times... See more

Rated 5 out of 5 stars

​I wanted to leave a quick note regarding my recent order. Unfortunately, due to the recent 35°C heat, my protein bars spent a bit too long in transit and arrived as a completely melted m... See more

Company replied

Company details

  1. Fitness and nutrition

Written by the company

At Protein Package you can mix and match any high protein products! Pick and mix the best protein bars, cookies, shakes, powders, donuts and much more. Build your Protein Package with healthy protein snacks from Grenade, Fulfil, Quest and hundreds of other top supplements brands. Get up to 15% off your order!


Contact info

4.8

Excellent

TrustScore 5 out of 5

426 reviews

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4.8

All reviews

(426)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service experience

Brilliant customer service and fantastic selection of products. I ordered from Protein Package as they were the only place in the UK that I could find with what I wanted in stock but unfortunately Amazon Shipping lost my parcel. As soon as I got in touch they were happy to immediately reship my order with absoltely no trouble at all, customer service was very friendly and helpful, will definitely be a returning customer!

13 September 2025
Unprompted review
Rated 5 out of 5 stars

S-class products variety and customer care

Made a purchase of a rare find from Protein Package (Trek power protein bars) - George was super helpful and responsive to my question. Parcel has also arrived in very timely manner and is exactly what I want (ft. a thoughtful extra flapjack). Cannot recommend more of this online shop ;)

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Ordered multiple times from Protein Package

Ordered multiple times from Protein Package and always received amazing products, customer service and the best deals. With a massive selection of products and new products coming regularly, easily the best way to buy.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

The place I like to go to try out the…

The place I like to go to try out the hard to get/unusual protein treats.

They have a huge selection and great prices (individual protein snacks are always a lot more expensive). With friendly helpful owners if you ever run into trouble with your order.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

This company is so helpful and…

This company is so helpful and efficient and have such a great variety on their website. When ever I have called for assistance the staff have been super friendly and gone above and beyond to get my orders out on time

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Prompt delivery and fantastic customer service

Prompt delivery service and fantastic customer service! I had made a mistake with my order and George took the time to call me to explain what had happened and got the issue resolved for me without hesitation. I was kept informed and George went above and beyond to get everything sorted. Fantastic service and you can tell they really care about their customers - cannot recommend enough!

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Great choice of goodies

Great choice of goodies, quick delivery & fab customer service. Ordered with a free item missing and got a personal phone call to apologise for the mistake and that they’ll pop it in my next order. Great communication!!

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Can’t get enough

Time and time again I use Protein Package and I will continue to do so in the future, Great Selection and Great Prices, always very helpful if I have any questions, 100% recommend to anyone who asks

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Easy website layout to navigate, great prices and customer service. This plus the wide range of products and brands, means I would highly recommend to any gym-goers, or anyone interested in looking after their health.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

100% Recommend

Protein Package is one of the best companies out there to buy a whole bunch of stuff from.
The selection of goods is amazing, there's so much to choose from whether it's protein bars, powder or hydration, Protein Package has everything. The delivery is super quick and well packaged.

21 June 2025
Unprompted review
Rated 1 out of 5 stars

Beware what you buy from this company

Beware what you buy from this company. I placed an order as my usual supplier was out of stock (I could have ordered a clearance item with a BBE date of August 2025 but didnt want that). Protein Package sent me one item with a BBE date of July 2025 (around a 6 weeks) but charged me full price. When I spoke to the company, they said they dont class anything as having a short shelf life if the BBE date is over 30 days. If its less than 30 days it then goes into the clearance section. Protein Package said they ordered the item from U-Fit, then sent it to me. I will not order from this company again.

5 June 2025
Unprompted review
Protein Package logo

Reply from Protein Package

Hello Jo,

Thanks for taking the time to leave us a review and my apologies that you feel we didn’t meet our usual 5-star service which we always strive for as a small family business.

I’ve checked the logs on this and can see that we kindly explained as you mentioned the clearance section is for products that have under 30 days best before and that our products wouldn’t go into that unless they fall below 30 days or when the advised serving amount exceeds the best before date.

When we calculated the date on the item you received on the phone, I believe it had 56 days best before on the date to consume the 10-pack of UFIT 330ml Raspberry Drinks which is also not an expiry date.

I kindly explained we were more than happy to have them returned back if they were unsuitable and also offered to supply the additional box ordered at cost price without the need for any return on those as a goodwill.

As those options weren’t suitable I said we would call Trading Standards and Citizens Advice for guidance on this just to check we’d done everything correctly on our end which we always like to do on any complaint where we don’t come to a satisfactory agreement.

You kindly notified me you didn’t wish to be contacted back after we contacted them so we followed your request on that.

For your reference, on my call with them, they kindly advised that we have complied with everything on our end and that they believed our advertising on them was fair and reasonable and that only products past the best before or extremely short are required to be advertised. With them having around 56 days they advised it would be a reasonable timeframe.

We will take this feedback on board though for the future as we fully understand customers can have different views on what they deem to be reasonable.

They advised that I kindly reminded you of your legal rights that if you are unhappy with them you are always welcome to return any online goods back to us and to have a full refund, thus effectively cancelling the order. From our records I don’t believe you wished to return them back due to the return cost of sending back to us.

My apologies again for your experience on this order - I have reached out directly to you to offer further support if wanted as I’d happily extend the cancellation period which has since passed. You can always contact me directly on my mobile: 07540499863 anytime out of hours or on our email: contact@proteinpackage.co.uk.

Many thanks,
George Greenhill

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