Have been using this company for a few years now but sadly they have discontinued my favourite moisturising cream. Cant understand why as it is often sold out.
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See what reviewers are saying
I Honestly can’t recommend Proto-col skincare enough! My skin has always been one of my major flaws, where I’m incredibly conscious without make-up! This stuff is incredible!! A bit of sunshine combin... See more
Company replied
ordered Collagen from this company during Black Friday. When I messaged the representative to change my order from Bovine Collagen to Marine Collagen, she told me she would update my Subscription pr... See more
Bought the eye lift cream only to find it dried like egg white on my face I had a beautician watch the video as I thought I was using it the wrong way, but the same happened when she applied it. I sen... See more
Company replied
Company details
Written by the company
Proto-col is a brand of health and beauty products manufactured in the UK by On-Group Ltd. Based in Bradford-on-Avon, proto-col is a truly British brand - we believe in producing products which deliver luxury formulations, made with the best quality ingredients at affordable prices.
Contact info
Unit 5, Brook Lane, BA13 4ES, Westbury, United Kingdom
- 0333 000 7788
- info@proto-col.com
- www.proto-col.com
3.5
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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very easy to order,very quick…
very easy to order,very quick delivery.very good product.
7 August 2020
Unprompted review
Protocol is amazing...it suits me well.
Protocol is amazing...it suits me well.
Everyone is saying I look good, and I have great skin...I’m 65 this month!!
I use the creams and the capsules.
I’ve just started taking the turmeric capsules.....and although I was sceptical.....after only four days...I’m astounded! My knees are so much better, less painful...
I will always be a returning customer at this rate... Thankyou so much.
Catherine Williams.
7 August 2020
Unprompted review
Reply from Proto-col
Thank you for this feedback, Catherine. We're so pleased you received quick results from our products and hope you will continue to enjoy them!
Nice Products
Great products, a favourite of mine, feel so nice on the skin and practically fragrance free which is a real positive. Amazing summer sale, 50% off all products, so a real treat, especially as some can be rather expensive. Lovely products to use & would definitely recommend especially if you have sensitive skin.
6 August 2020
Unprompted review
Reply from Proto-col
Thank you, Esther, for taking the time to leave this review. We hope you enjoyed the Summer Sale and will continue to update us on the results from your products!
Have tried Proto-col shots before
Have tried Proto-col shots before, was vey pleased with the results on my skin and hair. Wanted to continue on a long term basis, but the hefty prices put me off. So I was very pleased to get a special on my last order!
Great delivery service! Thank you .
5 August 2020
Unprompted review
Reply from Proto-col
Thank you for this review Joanne, we take all of our feedback from customers into consideration, so I shall pass this on. Enjoy your Collagen Shots and keep us updated with your results!
Favourites of mine.
I love the eye filler and serum so it was a bonus to get them on offer. Both very light and absorb quickly into the skin.
4 August 2020
Unprompted review
Reply from Proto-col
Thank you Mrs Coles for this feedback, we hope you enjoy your products!
Happy to receive my ProtoCol…
I am Happy to receive my ProtoCol gellules this morning.
I have a new good Health
3 August 2020
Unprompted review
Reply from Proto-col
Thank you for this feedback, enjoy your products!
Can't fault the service or the products…
Can't fault the service or the products wished I'd have taken a photo before but can see the difference anyway, so can other people, also won't be trying any other products from now on
3 August 2020
Unprompted review
Reply from Proto-col
Thank you Glenys for taking the time to leave this review, we hope you continue to enjoy your products and update us with your results.
Better than clairns at half the cost
2 August 2020
Unprompted review
Reply from Proto-col
Thank you Lisa, enjoy your products! We're so glad you're pleased with the products and hope you continue to update us with feedback.
Fast delivery as promised
Fast delivery as promised. Not yet had time to comment on the product.
2 August 2020
Unprompted review
Reply from Proto-col
Thank you Geoff, we're looking forward to hearing about your results.
Got a discount on first order
Got a discount on first order. Goods came quickly
2 August 2020
Unprompted review
Reply from Proto-col
Thank you Sharon for leaving this review, enjoy!
Products arrived promptly.
Products arrived promptly. Everything went well.
1 August 2020
Unprompted review
Reply from Proto-col
Thank you Florence for this feedback, enjoy your products!
Service was excellent received the…
Service was excellent received the items within a week. Packaging was perfect for the goods.
30 July 2020
Unprompted review
Reply from Proto-col
Thank you, Carol, for this wonderful feedback- happy to hear you're pleased with the delivery and service with your items. Enjoy your products!
Skin care order
Very good customer service. Problem dealt with very quickly
30 July 2020
Unprompted review
Reply from Proto-col
Dear Carolyn,
Thank you for your feedback. For any issues with deliveries you can contact us directly on 0333 000 7788 or by email info@proto-col.com.
Having looked into your order I can see that the parcel was rejected by Royal Mail due to an incorrect address. The postcode and the town were not recognised therefore Royal Mail was unable to deliver.
We have contacted you by email so that you can provide us with a correct delivery address for us to re-send the parcel.
Best wishes,
Fantastic website and delivery in 5…
Fantastic website and delivery in 5 days
Living in France I expected much more withe the pandemic issues
Above all great great products
Thanks a lot
29 July 2020
Unprompted review
Reply from Proto-col
Thank you, Sylvie, for taking the time to leave this review. We're so pleased to hear how quickly they arrived. Enjoy your products!
Reply from Proto-col
Thank you for the feedback Thao, enjoy!
As always Protocol provide excellent…
As always Protocol provide excellent Products and service
26 July 2020
Unprompted review
Reply from Proto-col
Thank you, Carole, for leaving this lovely review.
I have used protocol for 10 you I have…
I have used protocol for 10 you I have no complained I am very pleased with the results that I get for using protocol I would recommend everybody uses this product
26 July 2020
Unprompted review
Reply from Proto-col
Thank you for leaving this review Mrs Nock, enjoy your products!
Great productsgreat products
Great products, great fast delivery, great service around
26 July 2020
Unprompted review
Reply from Proto-col
Thank you, Angie, for leaving this review, please enjoy!
Very easy to.order and quick delivery
25 July 2020
Unprompted review
Reply from Proto-col
Thank you for this review!
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