Proto-col Reviews 

1,860
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Have been using this company for a few years now but sadly they have discontinued my favourite moisturising cream. Cant understand why as it is often sold out.

Rated 5 out of 5 stars

I Honestly can’t recommend Proto-col skincare enough! My skin has always been one of my major flaws, where I’m incredibly conscious without make-up! This stuff is incredible!! A bit of sunshine combin... See more

Company replied

Rated 1 out of 5 stars

ordered Collagen from this company during Black Friday. When I messaged the representative to change my order from Bovine Collagen to Marine Collagen, she told me she would update my Subscription pr... See more

Rated 1 out of 5 stars

Bought the eye lift cream only to find it dried like egg white on my face I had a beautician watch the video as I thought I was using it the wrong way, but the same happened when she applied it. I sen... See more

Company replied

Company details

  1. Skin care clinic
  2. Cosmetics shop
  3. Fitness and nutrition
  4. Wellness centre

Written by the company

Proto-col is a brand of health and beauty products manufactured in the UK by On-Group Ltd. Based in Bradford-on-Avon, proto-col is a truly British brand - we believe in producing products which deliver luxury formulations, made with the best quality ingredients at affordable prices.


Contact info

3.5

Average

TrustScore 3.5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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3.5

All reviews

(1,860)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I GOT TO KNOW YOUR PRODUCTS FROM A…

I GOT TO KNOW YOUR PRODUCTS FROM A FRIEND. SHE RESEARCHES ALL PRODUCTS. SHE RECOMMENDED THE PRODUCTS BECAUSE I AM OVER 60
YET TO SAY ANYTHING ON THE PRODUCTS BECAUSE ITS TOO EARLY.
THE DELIVERY WAS QUICK ENOUGH.

25 July 2020
Unprompted review
Proto-col logo

Reply from Proto-col

Thank you for taking the time to leave this review Olayinka, we're pleased that yourself and your friend research our products and understand how they can benefit you with the many studies we have carried out and testing. We look forward to hearing about those results as they develop.

Rated 5 out of 5 stars

Good service

Good service. Enjoying using the product. Excellent value for money.

25 July 2020
Unprompted review
Proto-col logo

Reply from Proto-col

Thank you Sylvia for leaving this review, enjoy your products!

Rated 5 out of 5 stars

Great products

Great products! Highly recommended

25 July 2020
Unprompted review
Proto-col logo

Reply from Proto-col

Thank you for this feedback Izabela, enjoy!

Rated 5 out of 5 stars

High quality products delivered…

High quality products delivered promptly. Green Magic is the best supplement I’ve ever used, I really feel a difference from the first couple of days taking it. The baked mineral foundation is perfect and look so great on my skin. Really pretty packaging too. Thank you.

25 July 2020
Unprompted review
Proto-col logo

Reply from Proto-col

Thank you for this feedback Catherine, enjoy your Green Magic and we can't wait to hear more about those results as they develop. Enjoy!

Rated 5 out of 5 stars

The service I have received has been…first class

The service I have received has been without question first rate. My order arrived the collagen cordial Had leaked slightly which has never happened before, I contacted customer service. I didn’t have to wait on the phone, they were charming and the problem was resolved immediately. What a difference to some other companies.

22 July 2020
Unprompted review
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Reply from Proto-col

Thank you for this feedback Lisa, we're sorry for the leaking issue but pleased someone was available to help as soon as possible. Please enjoy!

Rated 5 out of 5 stars

The Fab Team !!

I had a query with my order. It was dealt with immediately and sorted out. I recieved my order on time. Thank you so much to the Team behind the scene. Alison x

22 July 2020
Unprompted review
Proto-col logo

Reply from Proto-col

Thank you, Alison, for this feedback, we're so pleased you felt we offered helpful and quick customer service. Enjoy!

Rated 5 out of 5 stars

Love this product

Love this product. I have been taking the capsules for about 13 years and added the shots everyday about a year ago. My hair is very thick and I have been told that my skin is really good and that I do not look my age. I put it down to the protocol shots.

20 July 2020
Unprompted review
Proto-col logo

Reply from Proto-col

Thank you for taking the time to leave this review, we're so pleased with how you're getting on. We look forward to hearing your results as they develop.

Rated 1 out of 5 stars

To be honest not used the pro collegan…to early to say yet

To be honest not used the pro collegan yet though think it still seems expensive
Even half price
Not noticed any different yet with the termeic
But going to order some more

19 July 2020
Unprompted review
Proto-col logo

Reply from Proto-col

Thank you for your feedback Janet. Please note that Trustpilot is a service review tool about the quality of service of the company and is not product related however we are looking forward to hear back from you once you have used it for long enough :)

Rated 5 out of 5 stars

I love this stuff but I was a bit…

I love this stuff but I was a bit miffed to see that after I ordered couple of items they had been reduced!

19 July 2020
Unprompted review
Proto-col logo

Reply from Proto-col

Thank you Janet for this feedback, sorry to hear you miss out on the offer but please check your emails for our weekly offers to make discounts in the future.

Rated 5 out of 5 stars

Delivery always quick

Delivery always quick. Product well packaged. I have been using the shots for over a month and have noticed a huge improvement in my skin and nails. I have used the collagen capsules before but find these are much better for me. I am 56 and wish I had started using this product sooner. I would recommend but you need a month to see a significant change.

18 July 2020
Unprompted review
Proto-col logo

Reply from Proto-col

Thank you for this feedback Shirley, we're pleased the delivery has. been quick and you are enjoying the products. We look forward to hearing more about your results in time!

Rated 5 out of 5 stars

Collagen shots

I have used Protocol capsules for years,and the shots since they first came out,I am sure they help with my arthritic back,and general health.I am nearly 75
years young and told I look years younger. Janet

18 July 2020
Unprompted review
Proto-col logo

Reply from Proto-col

Thank you for taking the time to leave this review Mrs Marsh, we hope you continue to enjoy Collagen Shots and we also thank you for your loyalty.

Rated 5 out of 5 stars

Don’t hesitate to try

As usual, fast speedy delivery. Love the collagen shots. They definitely help strengthen my hair and nails which are weak due to medications. Have saw a dramatic change since using the shots and tablets. Couldn’t be without them now. My skin looks healthy too. Don’t hesitate to try!!

17 July 2020
Unprompted review
Proto-col logo

Reply from Proto-col

Thank you for this feedback Carol, please enjoy your Collagen Shots!

Rated 5 out of 5 stars

Amanda.

Absolutely Love, love, love these shots.
50% off offers are brilliant.

16 July 2020
Unprompted review
Proto-col logo

Reply from Proto-col

Thank you for this feedback Amanda, we hope you continue to enjoy Collagen Shots!

Rated 5 out of 5 stars

In my opinion the Protocol products are…

In my opinion the Protocol products are brilliant & speak for themselves. The icing on the cake for me are the many half price offers which makes such premium products more affordable for everyone.

16 July 2020
Unprompted review
Proto-col logo

Reply from Proto-col

Thank you for this review William, we're so pleased with how you feel about our products. Please enjoy!

Rated 5 out of 5 stars

I use the protocol shots and i love…

I use the protocol shots and i love them. Don't know if they are actually doing me any good, who knows how you would look if you did not take them. I can only buy them when they are 50% off as they are rather expensive but will continue with them for as long as i can afford them. They are delicious

16 July 2020
Unprompted review
Proto-col logo

Reply from Proto-col

Thank you for this review, Carole. We can't wait to see the results in a few weeks time, make sure you update us. Enjoy!

Rated 5 out of 5 stars

I love protocol

Hi have been talking protocol for over a year and it has made such a difference in my shin especially

16 July 2020
Unprompted review
Proto-col logo

Reply from Proto-col

Thank you Susan for this review, enjoy your products!

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