Have been using this company for a few years now but sadly they have discontinued my favourite moisturising cream. Cant understand why as it is often sold out.
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I Honestly can’t recommend Proto-col skincare enough! My skin has always been one of my major flaws, where I’m incredibly conscious without make-up! This stuff is incredible!! A bit of sunshine combin... See more
Company replied
ordered Collagen from this company during Black Friday. When I messaged the representative to change my order from Bovine Collagen to Marine Collagen, she told me she would update my Subscription pr... See more
Bought the eye lift cream only to find it dried like egg white on my face I had a beautician watch the video as I thought I was using it the wrong way, but the same happened when she applied it. I sen... See more
Company replied
Company details
Written by the company
Proto-col is a brand of health and beauty products manufactured in the UK by On-Group Ltd. Based in Bradford-on-Avon, proto-col is a truly British brand - we believe in producing products which deliver luxury formulations, made with the best quality ingredients at affordable prices.
Contact info
Unit 5, Brook Lane, BA13 4ES, Westbury, United Kingdom
- 0333 000 7788
- info@proto-col.com
- www.proto-col.com
3.5
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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I absolutely love this brand
I absolutely love this brand and my skin has been looking so much better. After years of trying to find something that actually works Against the effects of my EDS I'm so glad i actually found one now.
3 June 2020
Unprompted review
Reply from Proto-col
Thank you Rachel, we're so please with how much you have enjoyed our products. Looking forward to hearing about your results.
easy to order and came within a week
3 June 2020
Unprompted review
Reply from Proto-col
Thank you Allan for this feedback, please enjoy!
Best product on the market full stop.
2 June 2020
Unprompted review
Reply from Proto-col
Thank you Sharon for this feedback, we hope you enjoy!
Protocol is a high quality product I…
Protocol is a high quality product I love it
2 June 2020
Unprompted review
Reply from Proto-col
Thank you Rachael, please enjoy your products!
Best skincare products ever!
I Honestly can’t recommend Proto-col skincare enough! My skin has always been one of my major flaws, where I’m incredibly conscious without make-up! This stuff is incredible!! A bit of sunshine combined with Proto-col Skincare products has meant I leave the house without makeup feeling confident in my skin! It’s Worth every penny! Customer service/communication has always been as good too!
1 June 2020
Unprompted review
Reply from Proto-col
Thank you Rachel for this wonderful review, we're delighted how pleased you are with your Proto-col goods. Enjoy!
Product arrived promptly.
1 June 2020
Unprompted review
Reply from Proto-col
Thank you Tara for this feedback.
Goods arrives in a timely manner even…
Goods arrives in a timely manner even in these challenging times . We have been taking the collagen capsules for some time now and certainly wouldn’t be without them . Always nice to get a free gift too !
1 June 2020
Unprompted review
Reply from Proto-col
Thank you for this feedback Dawn, please enjoy!
Great service
Prompt confirmation and notification of order receipt with expedient delivery.
31 May 2020
Unprompted review
Reply from Proto-col
Thank you Pamela for this feedback, our team works hard to ensure you get your parcels quickly and reliably. Enjoy!
Good collagen for skin
29 May 2020
Unprompted review
Reply from Proto-col
Thank you Hieu for this feedback, please enjoy your products!
Excellent products and service
Never had a bad experience with Proto-col. Products are first class and do make a difference to a healthy life. The new collagen sachets are a dream and very effective. I would recommend any of their products.
24 May 2020
Unprompted review
Reply from Proto-col
Thank you Richard for leaving this wonderful review, we're so pleased you're enjoying feeling well and healthy. Enjoy!
Products you can trust and that work!
I've used several of their products over many years (probably 15 +) since introduced to them by the Founder when he was on Ideal World. I particularly like their skin care products, a little goes a long way. I've taken the collagen capsules for years too. I'm 77 and someone remarked recently that I don't have any wrinkles or lines, I recommended the collagen capsules to them!
24 May 2020
Unprompted review
Reply from Proto-col
Thank you Kate for taking the time to leave this feedback, we have worked hard on both our skincare and supplement formulations. Please enjoy!
Excellent products from this company
Excellent products from this company. Their service is as good as it gets
24 May 2020
Unprompted review
Reply from Proto-col
Thank you Pat for this feedback, we are looking forward to sharing this review with the team. Enjoy your products!
Good to your hands and quick to arrive…
Good to your hands and quick to arrive thank you .
23 May 2020
Unprompted review
Reply from Proto-col
Thank you for this feedback Christine, we're pleased to hear you are enjoying your products.
Reply from Proto-col
Thank you for this feedback, we'd love to hear how you get on. Enjoy your products!
Very good
The service was very good, notified of placed order and when dispatched
16 May 2020
Unprompted review
Reply from Proto-col
Thank you for this feedback Jackie, enjoy your products!
Service
Great experience the website is very easy to use and the items arrived in good condition and on time.
13 May 2020
Unprompted review
Reply from Proto-col
Thank you Mary for this feedback, we can't wait to pass this on to the team in response to their hard work. Enjoy your products!
Happy Customer
Excellent service from placing an order to delivery and loving the products !
13 May 2020
Unprompted review
Reply from Proto-col
Thank you Helen for this feedback, enjoy your products- we'd love to hear how you get on.
Excellent product
Excellent product, excellent service.... 2 days from my receipt of order to delivery even during such challengong times..... top marks to a very organised British company!
12 May 2020
Unprompted review
Reply from Proto-col
Thank you Kate for leaving this feedback, we're working hard to make sure our service and delivery is both reliable and efficient. Please enjoy your products!
Excellent company
Excellent company and products. Have bought from Proto-col for many years and never been disappointed.
12 May 2020
Unprompted review
Reply from Proto-col
Thank you for this feedback, we hope you're enjoying the products!
This is my second time of ordering skin…
This is my second time of ordering skin radiance and I'm very happy with the results.
My skin looks radiant and is much softer and looks more fresh. Ordering on the website is very easy and my order came within the week even though we are going through this pandemic!
So very happy and thank you protocol!
12 May 2020
Unprompted review
Reply from Proto-col
Thank you Gulshan for taking the time to leave this feedback, we're so pleased you're happy with the results. Keep safe and enjoy your products!
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