I needed an urgent Arabic translation. They completed it in less than 24 hours for a named inquiry. It's a reliable company. I was cautious at first, but when they did it on time, they became trustwor... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
"The price is very reasonable compared to other online translation services, and my questions were answered promptly, which I really appreciated. I would have given 5 stars without hesitation, but I r... See more
Company replied
Absolutely fabulous experience for a person who was hesitant whether this service will be within my expectations. My agent called Ege was amazing. He answered all the questions that would seem silly a... See more
Company replied
I was able to get a certified translation over a weekend from them. Usually we need to wait for a monday and this time - I didn't have the time to actually wait for offices to be open. Online certifie... See more
Company replied
Company details
Written by the company
Protranslate.Net Provides Professional Translation Services Through Our Team Of Expert Translators. Click Here To Start Translating Your Documents!
Contact info
Istanbul, Turkey
- +90 850 532 1620
- info@protranslate.net
- www.protranslate.net
4.6
Excellent
539 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Excellent service from start to finish…
Excellent service from start to finish and translation delivered on time, all 43 pages of it.
3 October 2024
Unprompted review
Reply from ProTranslate.Net
Dear Mark,
Thank you so much for your kind review! Ensuring a smooth process and timely delivery is always our top priority, and it's wonderful to know that we met your expectations.
We look forward to working with you again in the future!
Warm regards...
I am very satisfied with the service
I am very satisfied with the service. I got everything in a quick time. And the process is so simply.
Especially I would like to say thank you to Mr. Diler for his kindness and great support. He always replied quickly and helped me with all.
I can recommend you and I am coming back to you soon.
5 September 2024
Unprompted review
Reply from ProTranslate.Net
Thank you so much for your kind words, Melanie! We're happy to hear that you had a positive experience with our service and that Mr. Diler was able to assist you so well. Your satisfaction is our top priority, and we're glad that everything went smoothly for you. We look forward to working with you again in the future!
Warm regards,
This evening around 8:30 pm I contacted…
This evening around 8:30 pm I contacted your customer service via WhatsApp, I had every problem and I asked him to help me with this issue because I had made the payment, but he did not make the drop because it was via wire transfer, but I informed him that I had a deadline on Monday morning and that I needed that translated document, and the message that came back to me on this subject made me very happy, you are our old customer, I will help you with this issue, we have approved your Evraız, we will translate it and it will come, the satisfaction of our valued customers is important, a message that the work called the value to be given to the customer is a great idea thank you
7 September 2024
Unprompted review
Reply from ProTranslate.Net
Dear Mehmet,
Thank you so much for your kind words.
Thank you for choosing us. We're here if you need any further assistance.
Best regards,
I can’t recommend Protranslate enough
I can’t recommend Protranslate enough! I recently used their services for a project, and I was amaze by their quick and accurate translations
2 September 2024
Unprompted review
Reply from ProTranslate.Net
Hello,
Thank you for your continued trust in our services! If you need any further support or assistance, please don't hesitate to reach out.
Warm regards.
For my translation needs…
For my translation needs I asked 4/5 quotations. Protranslate.net was the fastest to answer my request, very professional and the cheapest…
And they sent the translation in the time as they wrote in the quotation…
Thank you very much all of you
3 September 2024
Unprompted review
Reply from ProTranslate.Net
Dear Giuseppe,
Your recommendation means a lot to us, and we’re glad to have been able to assist you. If you ever need more translations in the future, we’re here to help!
Thanks again for choosing us!
I needed to translate a pdf file fast…
I needed to translate a pdf file fast and online. I didn't have to go anywhere onsite. Easy.
23 August 2024
Unprompted review
Reply from ProTranslate.Net
Dear Giorgos,
It’s great to know that your order was fulfilled quickly and met your expectations.
If you need any assistance, feel free to reach out anytime!
Warm regards...
It was third time i needed to translate…
It was third time i needed to translate my files offically with notary access,from the customer service to the translator team and team leader,they were all kind,excellent and fast as much as.
I recommend everyone protranslate without thinking about the duration or money.They are all real pro.
Thanks for everything...
7 July 2024
Unprompted review
Reply from ProTranslate.Net
Dear Hamdu,
This is Hans from Protranslate Team.
Thank you for your fantastic review! We're glad that the kind and speed of our team met your expectations.
We appreciate your recommendation and look forward to assisting you again in the future!
Have a lovely day ahead!
Was fast and a great service
11 July 2024
Unprompted review
Reply from ProTranslate.Net
Dear Jorge,
Thank you for your feedback! We look forward to assisting you with any future translation needs.
Warm regards,
-ProTranslate Team-
Positive experience with localization
Worked with Protranslate team for our ecommerce sites product translations and our contract translation. Everything sent pretty smooth. Fairly easy to use their website and panel. We will come back when we are ready to launch our German site as well.
4 July 2024
Unprompted review
Reply from ProTranslate.Net
Dear Stephane,
Thank you for your positive feedback. It's great to know that you found our website and panel user-friendly. We look forward to assisting you again when you are ready to launch your German site. Thank you for choosing ProTranslate!
Warm regards,
Unprofessional translation, with lots of mistakes
Unprofessional translation, one page more than 3 mistakes. I had to ask them to correct the translation. They even translated the proper names when it should have been. Moreover, they lied they do the translation “Assermentées”.
17 June 2024
Unprompted review
Reply from ProTranslate.Net
Dear Ksenia,
Thank you for your feedback. We are sorry to hear about your recent experience and appreciate you bringing these issues to our attention.
We have a large network of sworn translators, but some language pairs can occasionally be unavailable. In your case, we deeply regret that the translation contained errors and did not meet the professional standard we strive for.
To ensure your satisfaction, we have refunded your payment. Please be assured that we are committed to improving our services and avoiding such issues in the future. Thank you for your understanding and for helping us improve.
Highly Recommend Against Using Pro Translate
I recently used Pro Translate to translate some medical documents from Portuguese to English. My experience was one of frustration and ultimately anger. Why?
1. Pro Translate's pricing is not transparent. My quote and Invoice were $100 less than I was charged on my credit card. When asked, they said I ordered extra services, which I was not aware of.
2. Pro Translate says they use professional translators. My documents clearly were at least partially done by AI. As a result, several medical terms and phrases were translated incorrectly.
3. Pro Translate says they employ a second level of quality assurance. Clearly not the case with my documents. When I received the "English translations," instead they were the original Portuguese documents I sent them initially.
4. I received a nasty email response from the company when I questioned their work, somehow blaming me for the problems.
I would never recommend Pro Translate to another user.
28 May 2024
Unprompted review
Reply from ProTranslate.Net
Dear Gary,
Thank you for your feedback. We apologize for your recent experience. We'd want to clarify the difficulties you mentioned:
1- Our pricing is transparent at every stage, and we are one of the few translation companies that provide real-time online quotes. According to our finance department, no extra payment was charged. However, it appears that initially included additional services were later excluded, which may have caused a discrepancy in the invoice. We have promptly corrected this issue.
2- We are working with professional translators and have a robust quality assurance process. If there were errors in the translation, we deeply regret this and are committed to rectifying it. Certified translations are delivered with both the source and target documents in the same PDF file, which might have caused confusion if the original Portuguese documents were mistakenly viewed.
3- We aim to offer the greatest customer service, and we value your feedback. For a week, we have been attempting to contact you by phone and email, but we have not heard back. We would like to arrange a meeting with you, so please send an email to info@protranslate.net with your order ID, addressed to Mr. Hasan.
Please be assured that we are taking the necessary actions to address your concerns and improve our services. Thank you for bringing this to our attention.
The document has been translated in a…
The document has been translated in a short time with all required signatures
13 June 2024
Unprompted review
Reply from ProTranslate.Net
Dear Zeynal,
Thank you for your positive feedback. Your satisfaction is our priority, and we are pleased that we could meet your expectations.
Warm regards,
Refund issued to solve the problems
I had to go through multiple revisions, the quality of the translations was unacceptably poor - as a result, the website called me back and offered a full refund so the customer service took the issue seriously - which is good.
30 May 2024
Unprompted review
Reply from ProTranslate.Net
Dear Paulina,
We apologize for the challenges you faced. Your feedback is invaluable to us and helps us improve our services.
Thank you for your understanding.
Best regards,
They work very quickly and carefully.
They work very quickly and carefully. Thank you.
27 May 2024
Unprompted review
Reply from ProTranslate.Net
Dear Levent,
Thank you for your positive feedback! We always strive to provide the best possible experience for our clients, and your satisfaction is our top priority.
If you have any more translation needs in the future, don't hesitate to reach out.
Warm Regards
English to Spanish flyer translated nicely.
I had a very wordy flyer translated from English to Spanish, and the process was seamless from beginning to end.
19 May 2024
Unprompted review
Reply from ProTranslate.Net
Dear John,
Thank you for your feedback! We're delighted to hear that you had a seamless experience with the translation of your flyer from English to Spanish.
If you have any more translation needs in the future, don't hesitate to reach out. We're always here to assist you!
Warm regards,
Reply from ProTranslate.Net
Dear Samuël,
Thank you for your kind words! We're thrilled to hear that you found our service quick and it's great to know we met your expectations.
If you have any more documents that need translation, please don't hesitate to contact us. We look forward to serving you again.
Warm regards,
Excellent service
Excellent service, with immediate responses both in chat and by email, punctuality in deliveries and availability to clarify doubts and/or questions.
3 May 2024
Unprompted review
Reply from ProTranslate.Net
Dear Luvy,
Thank you so much for your fantastic review of Protranslate! Your kind words motivate us to keep exceeding expectations.
Your satisfaction is our top priority, and we're committed to delivering exceptional service to all our clients. Thank you once again for choosing Protranslate. We look forward to serving you again soon!
Sincerely,
-Protranslate Team-
Excellent Service
I recently had the pleasure of working with ProTranslate, and I must say, they exceeded my expectations. As someone who often relies on translation services for business documents, I've encountered my fair share of inconsistencies and delays. However, ProTranslate proved to be a breath of fresh air.
Their team not only demonstrated a strong command of both languages but also took great care to ensure accuracy and clarity in their translations. I appreciated their attention to detail, as it made the final documents easy to understand and use.
What stood out to me the most was their professionalism and reliability. They were responsive to my inquiries, and the project was completed within the agreed-upon timeframe. It's evident that they value their clients and strive to deliver quality work consistently.
23 April 2024
Unprompted review
Reply from ProTranslate.Net
Dear Irem,
Thank you so much for sharing your positive experience with us!
Your feedback is incredibly valuable to us, and we're grateful for the opportunity to serve you. If you ever need assistance with translation services in the future, please don't hesitate to reach out to us. We're here to help!
Warm regards.
Below average translations for a above average price
It's sad to see that I know the language the documents are getting translated to, review the document from PROFESSIONAL TRANSLATORS, and find multiple errors on a 3-page job. For FIFTY Euros for three pages, while any online tool could've done it better (or even myself), but because of "Hey, it needs to be translated by a professional translator for us to accept it", I need to go back and forth with the company... Shame. I'm heavily disappointed in them. Don't trust this service completely. Always revise your work whenever possible. Their customer service team was proactive and helpful. Otherwise, this would've been a downright awful experience.
23 April 2024
Unprompted review
Reply from ProTranslate.Net
Dear Neco,
Thank you for sharing your feedback with us. However, we couldn't locate any order under the name provided. We're sorry to hear about your disappointment with our service. We want to assure you that we always work with professional translators to ensure the highest quality translations. Please send an email to info@protranslate.net with your order ID. Our customer service team is always available to help resolve any issues.
While we strive to minimize errors, we understand that they may occur occasionally. We sincerely apologize for any inconvenience caused and want to assure you that we take your concerns seriously. If you have any further questions or need additional assistance, please don't hesitate to contact us. We're here to help and ensure your satisfaction with our services.
Warm regards,
-Protranslate Team-
Reply from ProTranslate.Net
Dear Laurent,
Thank you for choosing our services and for sharing your positive feedback with us. We are delighted to hear that you found our service easy, fast, and satisfactory. Providing excellent service is our top priority, and we are thrilled to know that we met your expectations.
If you ever require any further assistance or have any additional translation needs in the future, please don't hesitate to reach out to us. We would be more than happy to assist you again.
Thank you once again for your kind words and for choosing us for your translation needs.
Best regards,
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