Great customer care Lady on desk is very knowledgeable and helpful Price given for job - front pads and discs Booked my car in for next day (but offered same day) Arrived at 08:45 - car ready b... See more
Company replied
Location
Switch locationUnit 1, Crowbridge Road, Orbital Park, TN24 0GA Ashford, Kent, GB
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It was easy to get a phone quote to replace the front discs & pads on the car, which was over £100 cheaper than the dealership. Booked the vehicle in for a few weeks later and they were expecting me w... See more
Company replied
Lady at Reception was amazing! I had a red warning light come up on my dashboard saying to take car for checking asap as fault could be dangerous. She immediately found someone to assist (car needed b... See more
Company replied
I always take my car here, they provide a great service, often fitting car in at short notice. The team are friendly and helpful, very trustworthy & honest. I wouldn’t use another garage now
Company replied
Company details
About Protyre Autocare - Ashford Service Centre
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 1, Crowbridge Road, Orbital Park, TN24 0GA, Ashford, Kent, United Kingdom
- 01233 503355
4.8
Excellent
944 reviews
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Friendly polite reception and the…
Friendly polite reception and the mechanic was pleasant too.
Booked the evening before online and my appointment was swiftly dealt with.
Have much Trust in Protyre Services.
Will be back for a service.
Thank you.
6 February 2026
Very efficient staff
Easy access for me
Always friendly staff
Explain what needs to be done
Do not try to push any extra works on you
26 January 2026
Easy to book.very good price..staff…
Easy to book.very good price..staff were very polite and prompt
21 January 2026
Always efficient and keep me informed…
Always efficient and keep me informed of any problems very friendly team
16 January 2026
Quick efficent and a waiting room all…
Quick efficent and a waiting room all good thanks
14 January 2026
Amazing friendly staff and always…
Amazing friendly staff and always honest evaluation.
12 January 2026
May use AI-assist with repliesRead more
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Bit disappointed
I really like this garage, I’ve had great experiences in the past. However, my most recent experience my engine light came on. I put my car in for a service. I was told the light came on due to timing chain needing to be replaced and this was something they could not do. They changed the oil etc and charged me £180. However, the next garage says this wasn’t really worth doing as when they change the timing chain the oil will all be emptied out. Waste of money and time doing the oil service.
7 January 2026
Reply from Protyre Autocare - Ashford Service Centre
Dear Rachel,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Ashford Service Centre branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Tyre changed
I needed my tyre changed. Booked an appt, all sorted in and out in around an hour. Very polite receptionist. Can't fault the service.
30 December 2025
Reply from Protyre Autocare - Ashford Service Centre
Hello Stephanie,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Quick to respond when the issue was…
Quick to respond when the issue was urgent. Excellent communication with clear advice. Highly recommended and will be back next year for service requirements
15 December 2025
Reply from Protyre Autocare - Ashford Service Centre
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Always my favourite MOT station
Always my favourite MOT station. On time and excellent all round
22 December 2025
They fitted me in same day and did an…
They fitted me in same day and did an amazing job couldn’t be happier and the receptionist was so friendly and helpful
8 December 2025
Reply from Protyre Autocare - Ashford Service Centre
Hello Mr Jones,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Nice welcome
Nice welcome, friendly staff. Very nice coffee from vending machine, free of charge. Great service.
5 December 2025
Reply from Protyre Autocare - Ashford Service Centre
Dear Christine Hunt,
We appreciate you sharing your positive experience! you had at our Ashford Service Centre branch.
We're happy to hear you felt welcomed by our friendly team and enjoyed the complimentary coffee and great service.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Friendly and Helpful
Booked in for an MOT and Service. Staff are friendly, always fit me in quickly and give me advice. I have been there many years running. Would recommend.
25 November 2025
Reply from Protyre Autocare - Ashford Service Centre
Hello Caroline,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
I have always found your garage to br…
I have always found your garage to br fair and treat me well. your receptionist is always polite and helpful.
3 December 2025
Reply from Protyre Autocare - Ashford Service Centre
Dear Mr Daisy,
We're happy to hear that you've consistently had positive experiences with our team at our Ashford Service Centre branch.
We appreciate your kind words regarding our receptionist's helpfulness and politeness.
Thank you for your feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care- Protyre
Being cept informed
The experience was great waiting room was lovely and clean with coffee or chocolate. The only reason I didn't give 4 stars was my car was done but wasn't told and sat there for a further 15 minutes had to go and ask, but they did apologise so ok
27 November 2025
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