Protyre Autocare - Ashford Victoria Road Reviews 

1,457
TrustScore 5 out of 5

4.8

Unit 1-2 Chunnel Estate, Victoria Road, TN23 7HJ Ashford, Kent, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Always great service at Protyre Victoria Road. Staff are always very helpful. Never try and charge for work that doesn't need doing

Company replied

Rated 5 out of 5 stars

I always use Protyre in Ashford when I need new tyres or wheel alignment. Easy to book on their website, and the staff at Victoria Road are always friendly and helpful. Nice and close to the town c... See more

Company replied

Rated 5 out of 5 stars

Ben and all the staff are friendly and as a women feel the advice given regarding work or repairs is sound. I always feel I'm getting the best advice and trust them with my new campervan...my pride an... See more

Company replied

Rated 4 out of 5 stars

Very good competitive price, efficient fitting. Knocked back one star as didn’t clean rims before fitting tyres on second car, presumably because near end of day. Probably not an issue but not consist... See more


Company details

  1. #10 of 24 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #8 of 20 best companies in MOT Centre
  5. #24 of 55 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

About Protyre Autocare - Ashford Victoria Road

Written by the company

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 1-2 Chunnel Estate, Victoria Road, TN23 7HJ, Ashford, Kent, United Kingdom

  • 01233 625962

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,457)

35,562 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always great service at Protyre…

Always great service at Protyre Victoria Road. Staff are always very helpful.
Never try and charge for work that doesn't need doing

22 August 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Mr Dobbs​,

We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

the staff were helpful

the staff were helpful. friendly explained everything
clearly .the price was fair

26 August 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Gillian,

Thank you very much for leaving us this 5-star review.

We always try to ensure our products and customer service are the best they can be to all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford Victoria Road centre.

We appreciate your business and hope to see you again.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Helpful and prompt service

Helpful and prompt service. Will be back

26 August 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Mrs Heaton,

Thank you very much for leaving us this 5-star review.

We always try to ensure our products and customer service are the best they can be to all our customers, therefore we are delighted to hear that you are happy with the service you received from the team in centre. We appreciate your business and hope to see you again.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Amazing service by Ben and the team as…

Amazing service by Ben and the team as always. They go above and beyond to help their customers and I trust their judgement. Thank you guys 😊

26 August 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Rachel​,

We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great prices and service

I always use Protyre in Ashford when I need new tyres or wheel alignment.
Easy to book on their website, and the staff at Victoria Road are always friendly and helpful.
Nice and close to the town centre, so you can pop in while the work is being completed.

17 August 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Jason,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch. We appreciate your continued loyalty.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

excellent service ,

excellent service ,waited whilst fitting done .completed quickly and back on the road very soon.

14 August 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Mr Playford​,

We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Good price professional courteous staff

Good price professional courteous staff

17 August 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Alan,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 4 out of 5 stars

Good as usual except time keeping

All went well as usual except the timing I was told upon booking was not kept. Happy with the work done though. Great team as well.
I would have given 4.5 stars but that option is not here.

12 August 2026
Rated 5 out of 5 stars

The staff are very helpful

The staff are very helpful i booked my car in for a diagnostic on the air con but i made a mistake on the booking and they helped me correct it it didnt take them long to find the problem with my car

10 August 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Dear Robert Osbourne,

We're so pleased to hear that our team at our Ashford Victoria Road branch was helpful when you needed to correct your booking and that they quickly identified the issue with your car.

Thank you for your positive feedback!

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Rated 5 out of 5 stars

Friendly, professional service, as always

This was my second visit to Protyre, Victoria Road, Ashford for an MoT because the team there are always so helpful, friendly and professional, and their prices are competitive. This time was no exception, and I'll be returning again soon for a service.

12 August 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Mr Harper,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Competitive pricing

Competitive pricing, great service and friendly staff.
Well deserved 5 stars.

10 August 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Sandra,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Mr Luckhurst,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Very pleasant helpful staff

Very pleasant helpful staff, and reasonable prices. To be recommended, thank you.

3 August 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Roger​,

We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Always happy with any repairs Protyre…

Always happy with any repairs Protyre has done on my cars. Very helpful when explaining work carried out

31 July 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Mr Avis​,

We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Friendly staff, great prices

Friendly staff behind the counter, despite being a garage, it was very clean in reception, and great price for an MOT with added bonus of being close to home.

29 July 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Jake,

Thank you for taking the time to leave us a 5 star review. We are pleased that you found the team in centre friendly and the price great. We appreciate your custom!

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Good service

Good service
And quickly

3 June 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Kledi,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Ben and all the staff are friendly and…

Ben and all the staff are friendly and as a women feel the advice given regarding work or repairs is sound. I always feel I'm getting the best advice and trust them with my new campervan...my pride and joy. Welldone team. Julie Reynolds

29 July 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Julie,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Ben and the team are always so helpful

Ben and the team are always so helpful! Thank you!!

29 July 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Lily,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look