I booked in to have my tyres switched from summer to winter (it needs a visit every 6 months). The job was done well but at every opportunity the people in the reception area tried to "upsell". They... See more
Company replied
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Excellent service from start to finish! I will definitely be back when our other cars need tyres or work doing. Thank you.
Company replied
Great service once we had the correct tyres. Website had suggested the wrong ones and so had to wait a couple of days for correct tyres. Staff were welcoming and kept me informed of progress. Would... See more
Company replied
I had no appointment but was alarmed by sensors activated in my car re tyre pressure ahead of a long return journey. I called in and was helped immediately by Dan making my long drive home worry-f... See more
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Company details
About Protyre Autocare - Buxton
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
The Front, Fairfield, SK17 7EQ, Buxton, Derbyshire, United Kingdom
- 01298 353790
4.7
Excellent
676 reviews
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From the moment I walked in I was…
From the moment I walked in I was greeted in a friendly efficient manner and booked in for two new front tyres later that same day. While I was waiting I was offered a tracking test which I agreed to. It did need adjusting but the cost was reasonable and I couldn't be more pleased with the difference it has made to my car. It is now raised up to level at the front which looks much better.
14 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Always a good service
The mechanics are always polite, helpful and efficient in looking after their customers and vehicles.
14 September 2026
Reply from Protyre Autocare - Buxton
Hello Catherine,
We would like to thank you for sharing your feedback regarding the service you received at our Buxton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Buxton
Hello Michelle,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Buxton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Professional and friendly
The staff were all friendly and professional while the repair to my tyre was carried out quickly and satisfactorily. Thank you.
11 September 2026
Reply from Protyre Autocare - Buxton
Hello Anne,
We would like to thank you for sharing your feedback regarding the service you received at our Buxton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Buxton Protyre Autocare
Buxton Protyre Autocare
My 1st time using this service and will definitely use again.
Easy ordering of tyres and the best pricing from my research.
The staff were all very helpful, friendly and knowledgeable.
Had a comprehensive invoice and thorough report.
Thank you so much ☺
11 September 2026
Unprompted review
Reply from Protyre Autocare - Buxton
Hello Lel,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Buxton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Always give these a call
First class service and attention to detail. Very pleased with value for money
9 September 2026
Reply from Protyre Autocare - Buxton
Hello Mr Price,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be to all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Buxton centre.
We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Great service
Fast, efficient service. Nice friendly lads. Know what there talking about.
Great advice about my cars tracking.
Will definitely go again.
9 September 2026
Reply from Protyre Autocare - Buxton
Hello Maxine,
We would like to thank you for sharing your feedback regarding the service you received at our Buxton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Lovely service
Lovely service. Could not have been more helpful as I had a tyre puncture late on in Bank Holiday
2 September 2026
Reply from Protyre Autocare - Buxton
Dear Helen,
We would like to thank you for sharing your feedback regarding the service you received at our Buxton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team delivered this to you, especially during a bank holiday.
Many thanks again for taking the time to provide us with such positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Great service
31 August 2026
Reply from Protyre Autocare - Buxton
Hello John,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Buxton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Disorganised and unprofessional
The level of service at this location has significantly deteriorated. It took three separate appointments to get my tyres fitted due to repeated ordering errors by the staff. To make matters worse, the tracking could not be completed because no qualified engineer was available. Offering a mere £3 discount for multiple cancellations and unfulfilled services is unacceptable. I will be taking my business elsewhere in the future.
28 August 2026
Unprompted review
Reply from Protyre Autocare - Buxton
Dear Lauren Taylor,
We're sorry to hear that you did not have a positive experience.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Job of fitting tyres ok
Job of fitting tyres ok. The Garage was like a Nightclub... music so loud, surprised neighbours not complaining.
19 August 2026
Reply from Protyre Autocare - Buxton
Hello Gary,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Buxton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Quickly understood our ‘emergency’…
Quickly understood our ‘emergency’ needs and sought to resolve it as quickly and as efficiently as possible. We had to return on the Monday morning for the ordered tyres to be fitted. Done quickly.
Lady on reception was excellent as were all the staff with whom we came into contact.
A shame that the BMW wheel centre logo wasn’t refitted, but excellent I was phoned to tell me it wasn’t fitted. I suspect many would just ignore it so full marks for being honest and agreeing to post it back to me.
14 August 2026
Reply from Protyre Autocare - Buxton
Hello Stephen,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Buxton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
When dropping off my car I forgot to…mention which tyres needed replacing!
When dropping off my car I forgot to explain why I was replacing 2 of my tyres, they were still legal but I had a very slow puncture. So all the tyres appeared ok, I received a call just enquiring why I was getting 2 replaced and which ones. Once I explained, they were
Replaced and all was great.
7 August 2026
Reply from Protyre Autocare - Buxton
Hello Lyn,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Buxton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Came in for a wheel alignment check…
Came in for a wheel alignment check person was polite said tracking was fine and Tyres ok no charge.
Very honest I was surprised as could easily have said it was slightly out and Been charged..
As I have recently moved to the area I was looking for a honest garage will return
5 August 2026
Reply from Protyre Autocare - Buxton
Hello Harnick,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Buxton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Good communication
Good communication. Got the tyres i wanted. Welcoming helpful staff.
5 August 2026
Reply from Protyre Autocare - Buxton
Hello Sue,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Buxton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I was impressed by how quickly the…
I was impressed by how quickly the sorted out the problem on my car. Because I needed it quite urgently
28 July 2026
Reply from Protyre Autocare - Buxton
Hello Julia,
We would like to thank you for sharing your feedback regarding the service you received at our Buxton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
All four tyres changed
All four tyres changed. Very efficient service, kept well informed by reception. Booked online easily.
31 July 2026
Reply from Protyre Autocare - Buxton
Hello Josh,
We would like to thank you for sharing your feedback regarding the service you received at our Buxton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Tracking and suspension change
Fast service, reliable, managed to fit me in very quickly.
20 July 2026
Reply from Protyre Autocare - Buxton
Hello Mr Greenlees,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Buxton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Efficient and professional.
27 July 2026
Reply from Protyre Autocare - Buxton
Hello Robert,
Thank you for leaving us a 5-star review. It is great to hear that you found our team at buxton efficient and professional. We appreciate you custom.
Best regards,
Eddie
Customer Care - Protyre
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