Protyre Autocare - Caterham Reviews 

1,647
TrustScore 4.5 out of 5

4.7

407 Croydon Road, Caterham, CR3 6PP Caterham, Surrey, GB


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Rated 5 out of 5 stars

Coffee/tea is available for the waiting customer again which is a helpful thing especially in the recent heat. Good job on the wheel alignment and some tyres.

Company replied

Rated 5 out of 5 stars

Visited after finding that my car had been scratched/scrapped whilst parked roadside and one of the tyres was flat. The Protyre team looked at it straight away, changed the tyre and also did their bes... See more

Company replied

Rated 5 out of 5 stars

Fanstatic customer service from Peter and the team. Thank you very much; Also would like to note how clean and organised the workshop is too. Most impressive/ tidy / organised workshop I have ever see... See more

Company replied

Rated 4 out of 5 stars

Easy Booking Process and works well. I arrived exactly on time for appointment, but had a to wait as they were running late. Work to be done was a Wheel Alignment & A/C check. All work was completed w... See more


Company details

  1. #9 of 24 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #8 of 20 best companies in MOT Centre
  5. #23 of 55 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 407 Croydon Road, Caterham, CR3 6PP, Caterham, Surrey, United Kingdom

  • 01883 348609

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.7

All reviews

(1,647)

34,696 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent professionals

Excellent professionals. Always go above and beyond. Helped countless times for years! Highly recommend them - especially Caterham branch!

25 April 2025
Rated 4 out of 5 stars

Quick Turn Around

Having spoken with the guys the day before, stating that I needed a very quick turn around. That's exactly what they did. I was able to get to my next destination virtually on time. Great work Protyre team....

18 February 2026
Rated 4 out of 5 stars

Friendly reception and servicing…

Friendly reception and servicing finished around time stated.Only regret is that the repair of the windscreen motor was not possible, but you did try to source another motor which your supplier was unable to acquire.

12 February 2026
Rated 5 out of 5 stars

Good Service

Annual service and MOT. Good service with no hassle. Good communication. Second year here and will return as needed.

13 February 2026
Rated 1 out of 5 stars

Beware!!

The tyre ordering process went smoothly however when I came in to have them fitted I was told they hadn't arrived, a wasted journey! Went back a couple of days later to have the Tyres fitted, had to wait 1.5 hours, I went to see what was going on in the workshop only to find an apprentice attempting to jack up the car incorrectly and he had put my Locking wheel nut on the bonnet of my BMWZ4 fortunately there were no scratches, will never go there again

11 February 2026
Protyre Autocare - Caterham logo

Reply from Protyre Autocare - Caterham

Dear David Wilson,

Thank you for bringing this to our attention, and we're sorry to hear that you did not have a positive experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Great MOT experience

3rd year in a row I have used Protyre for my MOT. Service is always good, car is ready when they say and so far no work needed on my car.

11 February 2026
Rated 5 out of 5 stars

Took my car in for an MOT and couldn’t…

Took my car in for an MOT and couldn’t fault the service at all. John or David on reception was incredibly polite, helpful, and hardworking — he didn’t stop answering the phone and still made time to help everyone. Service was absolutely first class. Would 100% recommend and will be back again.

4 February 2026
Rated 5 out of 5 stars

First Class Service from start to finish

Absolutely delighted with the service from the Team.

I was away at the beginning of the month and forgot that my MOT was due on the 28th. I knew that I needed to get my brake pads replaced, and despite being very last minute, John managed to find a slot for me and all was done on time

26 January 2026
Rated 5 out of 5 stars

A 5 star experience

John the manager gave a courtesy reminder call an hour prior to my appointment, nice touch. Arrived earlier and got seen to straight away. Excellent and clean reception area . Job done efficiently and on time.John explained in detail all work carried out and future advisory work. He also checked my battery and and fluid levels with no extra charge. Truly a genuine guy and was not trying to fool you with extra work. Very sharp service

14 January 2026

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