Protyre Autocare - Cheltenham Reviews 

1,286
TrustScore 4.5 out of 5

4.6

Units C1&C2, Bathwick Tyres, GL51 9PB Cheltenham, Gloucestershire, GB


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Rated 5 out of 5 stars

First time I had used the Cheltenham branch. They fitted 2 new tyres for me and conducted free alignment check, which was a 4 wheel alignment, better than I had been expecting. Work done well and a... See more

Company replied

Rated 5 out of 5 stars

First time I had used the Cheltenham branch. They fitted 2 new tyres for me and conducted free alignment check, which was a 4 wheel alignment, better than I had been expecting. Work done well and as... See more

Company replied

Rated 5 out of 5 stars

I have been using Pro-Tyre Cheltenham for many years and have always received excelled service from the team. I recently took my car in for an MOT. The communication was clear and the process made... See more

Company replied

Rated 5 out of 5 stars

Have to say had a great experience with pro-tyres from booking on-line, to being met by manager Mark and his most helpful team. Car booked in for 8.30 work started promptly while I waited, and complet... See more

Company replied


Company details

  1. #10 of 24 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #8 of 20 best companies in MOT Centre
  5. #24 of 55 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Units C1&C2, Bathwick Tyres, GL51 9PB, Cheltenham, Gloucestershire, United Kingdom

  • 01242 584757

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.6

All reviews

(1,286)

35,417 reviews in the last 12 months

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Rated 5 out of 5 stars

Nothing made it great

Nothing made it great? But i was happy with the work carried out👍

26 August 2026
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Hello Mr Nelson,

We're glad to hear you were happy with the work carried out. Your satisfaction is important to us.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Great service as always

Great service as always, quick and informative, recommend this garage

26 August 2026
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Hello Mr Kurn,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Tyre change

Easy to book. Very quick service and happy friendly staff.

21 August 2026
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Hello Jo,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service

26 August 2026
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Hello Miss Brooks,

We appreciate you taking the time to leave us a 5-star review of your experience at our Cheltenham centre. Thank you for your custom.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

First time at Cheltenham branch

First time I had used the Cheltenham branch. They fitted 2 new tyres for me and conducted free alignment check, which was a 4 wheel alignment, better than I had been expecting. Work done well and as fast as had been suggested. Great service by Mark and his team.

19 August 2026
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Hello Paul,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers. We are delighted to hear that you are happy with the service you received from the team at our Cheltenham centre.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

First time at Cheltenham branch

First time I had used the Cheltenham branch. They fitted 2 new tyres for me and conducted free alignment check, which was a 4 wheel alignment, better than I had been expecting. Work done well and as fast as had been suggested. Great service by Mark and his team.

19 August 2026
Unprompted review
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Hello Paul,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

I had everything explained to me and I…

I had everything explained to me and I received a quote as requested before work was done.

24 August 2026
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Hello Andrew​,

We would like to thank you for sharing your feedback regarding the service you received at our Cheltenham branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Hello Mark,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great customer service

Quick and Efficient, superb!

19 August 2026
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Dear Kaster,

Thank you very much for leaving us this 5-star review.

We always try to ensure our products and customer service are the best they can be for all our customers, so we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.

We appreciate your business and hope to see you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Rated 5 out of 5 stars

Very Professional efficient Staff

Very Professional efficient Staff, reliable and easy to communicate with

10 August 2026
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Hello Julieta,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

The guys at Protyre were all very…

The guys at Protyre were all very professional and a pleasure to deal with, they got me in straight away to do my air con service and re-gas and it’s working really well, I’ve already recommended them to family and friends.

19 August 2026
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Hello David,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great Experience

I have been using Pro-Tyre Cheltenham for many years and have always received excelled service from the team.
I recently took my car in for an MOT. The communication was clear and the process made simple. PT kept to the agreed time slots. They explained the outcome of the test and gave me helpful advice.
The waiting area was clean, welcoming and well stocked with drinks if you want to wait.
Very happy with service provided, would happily recommend the business.

19 August 2026
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Hello Mrs Walker,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Martin was very helpful and…

Martin was very helpful and informative, I do send my immediate family to Protyre , knowing they will looked after properly.

17 August 2026
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Hello Patrick​,

We would like to thank you for sharing your feedback regarding the service you received at our Cheltenham branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great price

Great price, carried out in a reasonable time, would definitely use them again.

14 August 2026
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Hello Alan,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Super helpful service from ProTyre

Courteous and most helpful service from Manager Mark Baker yesterday and this morning. I'm a driving instructor who needed a replacement tyre at very short notice for a driving test at 11am this morning. Trust my car to have low profile 'special' tyres on 20" rims that no one seems to carry in stock. Damaged tyre was spotted at 4:30pm the evening before. I contacted several Cheltenham fitters with no luck before arriving at ProTyre. Mark said not to worry and ordered the replacement tyre to be delivered next morning i.e. today. "Come in at 8:30am and we'll have it sorted for you." And that's just what Mark and his team did. Thanks Mark. Great service. And my pupil passed first time with just two minor faults. What looked like a disaster turned into a good day.

13 August 2026
Unprompted review
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Hello Bob,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Excellent service!

They really took an interest in other the car and my requirements. The level of care & attention was above & beyond what I was expecting but full marks to the guys who looked after the car. They obviously took pride in the job which was appreciated. I would hesitate in recommending the Cheltenham Protyre to anyone

12 August 2026
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Hello Duncan,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

very good service

12 August 2026
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Service carried out in an efficient and…

Service carried out in an efficient and timely manner

7 August 2026
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Hello Mr Templeton,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Have to say had a great experience with…

Have to say had a great experience with pro-tyres from booking on-line, to being met by manager Mark and his most helpful team. Car booked in for 8.30 work started promptly while I waited, and completed with-in the time stated on-line., also have to comment on such a clean and tidy waiting area, most impressive and coffee available and offered.

31 July 2026
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Hello Customer,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

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