Booked my car in to have the front tyres replaced. It was easy to park & the staff provide an excellent service. There's a small reception area where you can have a coffee while you wait. The garage a... See more
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See what reviewers are saying
Excellent customer service from the team here, 3rd time using Protyre in Durham in the last 6 months and very happy with the result. Knowledge and customer service are consistently good. Excellent us... See more
Shopped around for decent tires and these were great for price and availability. Also got front tracking done for half price. Impressed with the service although I did get a puncture before i got home... See more
Great experience on both occasions I have used the garage. The lads who work there are friendly polite and extremely knowledgeable. Sometimes it can be intimidating going to a garage with no knowledge... See more
Company details
- #9 of 24 best companies in Tyre shop
- #3 of 7 best companies in Brake shop
- #5 of 10 best companies in Car Battery Shop
- #9 of 19 best companies in MOT Centre
- #23 of 54 best companies in Car service
- #3 of 3 best companies in Wheel alignment service
About Protyre Autocare - Durham
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Pit Lane, Newton Hall, DH1 5HH, Durham, United Kingdom
- 01913 757444
4.6
Excellent
668 reviews
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Tyre replacement
Booked my car in to have the front tyres replaced. It was easy to park & the staff provide an excellent service. There's a small reception area where you can have a coffee while you wait. The garage appears very clean & organised. I bought 2 Dunlop Sport Maxx RT2's. Not a cheap tyre but after comparing prices I'm sure I got a good deal. The fitting & balancing took around 40 minutes & I was back on the road.
17 July 2026
Reply from Protyre Autocare - Durham
Hello Mr Hall,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Durham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Car serviced at the Durham (Darcy’s)…
Car serviced at the Durham (Darcy’s) garage. No issues, nothing additional needed.
I got home to find 1 tyre was listed as on legal limit ok the report - garage had not informed me or asked me to replace. Tyre replaced elsewhere.
A few weeks later - my car has failed its MOT, they were completely worn !!! Both the rear brakes and discs needed replacing, nothing mentioned on report or previously from the garage. Would not recommend the Durham branch.
8 June 2026
Unprompted review
Reply from Protyre Autocare - Durham
Dear Niki Foster,
Thank you for bringing this to our attention.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Durham
Hello Rob,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Durham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Always do a good job
Always do a good job, good bunch of guys doing the work and always busy- which is a good sign!
15 July 2026
Reply from Protyre Autocare - Durham
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Durham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent customer service at reception…
Excellent customer service at reception and very efficient. Service done promptly and would highly recommend this garage.
8 July 2026
Reply from Protyre Autocare - Durham
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Durham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Durham
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Durham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very helpful
Very helpful, polite, courteous, always find time to discuss any problems you may have and try to resolve said issues…
8 July 2026
Reply from Protyre Autocare - Durham
Hello Mr Lewis,
We would like to thank you for sharing your feedback regarding the service you received at our Durham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Durham
Hello Mr Howarth,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Durham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Durham
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Durham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Fantastic service from professional…
Fantastic service from professional staff.
I could not recommend more highly
13 June 2026
Reply from Protyre Autocare - Durham
Hello Mr Grainger,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Durham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Tyres fitter, Dunlop Great price
Quick, efficient and helpful. Great team greeting morning and advising any further about my car. Highly recommended and will come back again.
12 June 2026
Reply from Protyre Autocare - Durham
Dear Mr Hirst,
We are so glad to hear you had such a positive experience with our team at our Durham branch !
Your kind words mean a lot to us, and we look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care -Protyre
I booked online to have an Air Con…
I booked online to have an Air Con Regas
Nothing was a trouble. I dropped my vehicle off, a couple of days later, and I was informed that the Regas would be completed in 30 to 45 min. After a coffee at a local cafe, I returned after 40 min, to have my vehicle waiting for me on the forecourt.. Nice cold air, and at a very reasonable price.. Many Thanks to all the guys.
3 June 2026
Class customer service
Class customer service.
Cheap MOT and brilliant availability
Quote was slightly high but not extortionate.
Once again brilliant staff and id highly recommend!
3 June 2026
Shopped around for decent tires and…
Shopped around for decent tires and these were great for price and availability. Also got front tracking done for half price. Impressed with the service although I did get a puncture before i got home on a different tire 🙄🤣.
29 May 2026
I took my Father's Micra to Darcys at…
I took my Father's Micra to Darcys at Framwellgate Moor for a service and MOT. (Local people will recognise this name rather than Protyre) As always, the work was well priced and carried out efficiently. Advice was given in respect of the MOT 'advisories' and absolutely no attempt was made to persuade me to get work carried out that was not required. A refreshing experience.
14 May 2026
Unprompted review
Reply from Protyre Autocare - Durham
Dear Kacper,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
My go to car maintenance place.......
Been using Protyre for sometime (and their predecessor Darcy's). Both seem to have the same ethos. ........in any event I trust them. The service is very good and the prices competitive.....and they don't seem to try and find work!
1 May 2026
I always take my cars to these guys
I always take my cars to these guys, being modified they take a bit more patience to pass emissions on the mot, the tester did exactly this and the car was given a fresh 12 months mot.
20 April 2026
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