Anytime i’ve come here they have ALWAYS sorted me and advised me on the spot. No hidden agendas, offered appointments when they can. More than once i’ve been squeezed in and they have fixed my issues... See more
Company replied
Location
Switch locationApple Lane 19, Trade City Apple Lane, EX2 5GL Exeter, Sowton Industrial Estate, GB
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See what reviewers are saying
Friendly staff both at reception and ops working on the cars. Knowledgeable and great working times that suited my needs. Easy to book online with a large selection of tyres available
Company replied
I visited the Sowton site twice in a week, once for a replacement tyre thanks to a slow puncture and once for a re gas for the air conditioning system. One booked via the website and one via the tele... See more
Company replied
They’re always great with availability to get the car in, but every time I come, my appt always goes way over the time allocation, or they run late. Also the last visit I had 2 new tyres done on th... See more
Company replied
Company details
- #9 of 25 best companies in Tyre shop
- #3 of 7 best companies in Brake shop
- #5 of 10 best companies in Car Battery Shop
- #8 of 19 best companies in MOT Centre
- #25 of 54 best companies in Car service
- #3 of 3 best companies in Wheel alignment service
About Protyre Autocare - Exeter-Sowton
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Apple Lane 19, Trade City Apple Lane, EX2 5GL, Exeter, Sowton Industrial Estate, United Kingdom
- 01392360022
4.6
Excellent
706 reviews
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Very helpful and knowledgable
3 July 2026
Very helpful
3 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Protyre Autocare - Exeter-Sowton
Hello Helen,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
10/10
Friendly staff both at reception and ops working on the cars. Knowledgeable and great working times that suited my needs. Easy to book online with a large selection of tyres available
27 June 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Mrs Drew,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Polite and efficient administration
Polite and efficient administration. Excellent liaison with the tyre fitter, who explained the condition of each tyre by showing details using a sophisticated electronic device. A slightly longer wait for the check and replacement than I anticipated, but still very professional service overall.
29 June 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Anytime i’ve come here they have ALWAYS…
Anytime i’ve come here they have ALWAYS sorted me and advised me on the spot. No hidden agendas, offered appointments when they can. More than once i’ve been squeezed in and they have fixed my issues (usually small jobs) i’m elated by the customer service here. Toby is actually a very caring and competent chap, amazing customer service skills, not out to make money, here to service and look after any customer that comes through the door. Always fair prices and waiting times, The team here work efficiently, speedily and always want to help and satisfy. I direct all friends and colleagues here any time they ask. These guys are amazing and helpful and always try and sort issues asap and find great deals when on a budget. Legends…
27 June 2026
Unprompted review
Reply from Protyre Autocare - Exeter-Sowton
Hello Charlotte,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very good service
Very good service, convenient to book in and the job was done on time.
26 June 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Mr Lin,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Exeter-Sowton
Dear Jones,
We appreciate your 5-star review!
We are glad you found our service great and prices reasonable at our Exeter-Sowton branch.
Thank you for your feedback.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Great service
1 April 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Robert,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Exeter-Sowton
Hello Gabriele,
We appreciate your 5-star review! We're glad you found our service friendly, quick, and well done.
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Exeter-Sowton
Dear Mr Spender,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Reply from Protyre Autocare - Exeter-Sowton
Dear Mike,
Thank you for taking the time to share your feedback. We are pleased to hear that you are happy with the service you have received from the team at our Exeter Sowton branch.
We would love the chance to discuss your experience further with you, therefore we have notified the Area Manager of this, and they will make contact with you in due course.
Kindest regards,
Georgia
Customer Care - Protyre
A++++ service
Guys were fab, I called on the morning and they got my car in the same afternoon. Excellent communication, friendly and efficient. Would highly recommend. Thank you!
12 June 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Hollie,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great company booking great always buy…
Great company booking great always buy my tyres here for many many years staff excellent always respected as a valued customer very efficiently got my new tyres on in great 👍 professional manner definitely recommended thanks again steven
17 June 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Steven,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Exeter-Sowton
Hello Mr Dix,
We would like to thank you for sharing your feedback regarding the service you received at our Exeter Sowton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre in Sowton
Protyre in Sowton, Exeter, always provide incredibly efficient and thorough service. They are busy, friendly, helpful, knowledgeable and swift.
10 June 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Mrs Stones,
We would like to thank you for sharing your feedback regarding the service you received at our Exeter Sowton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Exeter-Sowton
Hello Lynda,
We're so glad to hear your check-in and tracking were sorted smoothly by the team in centre. Thank you for your kind words about our service.
Best regards,
Eddie
Customer Care - Protyre
They fixed my tyre quickly .
12 June 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Rodney,
We're glad our team in centre could help you quickly fix your tyre. Thank you for your kind words!
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Exeter-Sowton
Hello Roger,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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