The reception staff were polite and professional. I arrived early and was attended to straight away. Great service from the Great Dunmow team.
Company replied
Location
Switch locationUnit 16-17 Oak Ind Est, Chelmsford Road, CM6 1XN Great Dunmow, Essex, GB
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See what reviewers are saying
I was booked in 1.30, but as your people were running behind time, my car wasn't ready until 2.45. The tracking went well, but the time issue was disappointing.
Able to book direct on line for air-con check (ie: no telephone queuing) with confirmed date and fixed pre-priced quotation. Friendly service and comfortable waiting room (free coffee). Previously use... See more
Company replied
I arrived on the nose of opening time without an appointment and they fitted me in straight away honouring the tyre price I found on their website the night before! Excellent service, staff are fri... See more
Company details
About Protyre Autocare - Great Dunmow
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 16-17 Oak Ind Est, Chelmsford Road, CM6 1XN, Great Dunmow, Essex, United Kingdom
- 01371 873717
4.6
Excellent
1k reviews
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Great service at Great Dunmow
The reception staff were polite and professional.
I arrived early and was attended to straight away.
Great service from the Great Dunmow team.
2 November 2026
Reply from Protyre Autocare - Great Dunmow
Hello Jon,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Great Dunmow
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I was booked in 1.30
I was booked in 1.30, but as your people were running behind time, my car wasn't ready until 2.45. The tracking went well, but the time issue was disappointing.
23 October 2026
Reply from Protyre Autocare - Great Dunmow
Hello James,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Good customer service
Good customer service. Great advice to go to the website for savings!! Had to wait around for a bit but it was a Saturday.
21 October 2026
Reply from Protyre Autocare - Great Dunmow
Hello Lindsey,
We would like to thank you for sharing your feedback regarding the service you received at our Great Dunmow branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Booked over the phone and the…
Booked over the phone and the receptionist was very informative.
16 October 2026
Reply from Protyre Autocare - Great Dunmow
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Great Dunmow
Hello Anna,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Staff polite and helpful
Staff always polite and helpful keeping me the customer informed at each step of MOT and Service. Trustworthy and reliable!
19 October 2026
Reply from Protyre Autocare - Great Dunmow
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Great Dunmow branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Useless and look for things wrong to…
Useless and look for things wrong to fail cars on
16 October 2026
Reply from Protyre Autocare - Great Dunmow
Dear Glenn Dawes,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
I loved the service provided by…
I loved the service provided by Protyre, they made it so easy to get my car MOT'd and serviced, and communication was great.
23 September 2026
Reply from Protyre Autocare - Great Dunmow
Hello Julie,
We would like to thank you for sharing your feedback regarding the service you received at our Great Dunmow branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Appointments don't matter!
Left waiting after booking a 9am appointment. No explanation provided as to why work was not completed at appointment time. General poor communication and service
30 September 2026
Reply from Protyre Autocare - Great Dunmow
Dear Customer,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Always very helpful and decent value…
Always very helpful and decent value for the money, and would recommend for any type of repair.
12 October 2026
Reply from Protyre Autocare - Great Dunmow
Hello Rob,
We would like to thank you for sharing your feedback regarding the service you received at our Great Dunmow branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Great Dunmow
Hello Piers,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Book for a air-con refill told me 45…
Book for a air-con refill told me 45 mins, I waiting 1hr 30mins before asking what’s going on… they didn’t inform me that my car couldn’t hold and had to be taken out to 0%. Ok cool the car has a fault but no common sense to inform me let me sit there like a fool, no customer service stars here! Staff reception sat there looking at his phone leg crossed in front of him also his boss behind didn’t seem to mind
7 October 2026
Unprompted review
Reply from Protyre Autocare - Great Dunmow
Dear Steven,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Reply from Protyre Autocare - Great Dunmow
Hello Mr Rosewell,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I booked an MOT
I booked an MOT. I dropped my car off just before the alloted time. The gentleman taking my booking was kind and respectful. I received a phone call to say my car was ready and again I received good customer service.
1 October 2026
Reply from Protyre Autocare - Great Dunmow
Hello Jenny,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Always perfect service :)
2 October 2026
Reply from Protyre Autocare - Great Dunmow
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very good i like
28 September 2026
Reply from Protyre Autocare - Great Dunmow
Hello Simoney,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Easy check in
Easy check in, dealt with promptly and contacted effectively to keep me up to speed.
25 September 2026
Reply from Protyre Autocare - Great Dunmow
Hello Susan,
We would like to thank you for sharing your feedback regarding the service you received at our Great Dunmow branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Went for MOT good service,polite staff…
Went for MOT good service,polite staff and free hot drinks..
21 September 2026
Reply from Protyre Autocare - Great Dunmow
Hello Dominic,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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