I am not one for normally writing reviews. However I have to say the service at Protyre Autocare in Great Dunmow was excellent. I had a slow puncture and turned up hoping Protyre could fix it . And t... See more
Company replied
Location
Switch locationUnit 16-17 Oak Ind Est, Chelmsford Road, CM6 1XN Great Dunmow, Essex, GB
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See what reviewers are saying
Always an amazing fast service. The gentleman took my keys before opening which free’d up my day even more. Very helpful staff and polite. lovely and clean building and working area. Will be going ba... See more
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Able to book direct on line for air-con check (ie: no telephone queuing) with confirmed date and fixed pre-priced quotation. Friendly service and comfortable waiting room (free coffee). Previously use... See more
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I have used ProTyre many times and have always found them to be competitively priced, friendly and efficient. I had two new tyres fitted last Saturday and everything went well. I understand they... See more
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Company details
- #9 of 25 best companies in Tyre shop
- #3 of 7 best companies in Brake shop
- #5 of 10 best companies in Car Battery Shop
- #9 of 19 best companies in MOT Centre
- #23 of 53 best companies in Car service
- #3 of 3 best companies in Wheel alignment service
About Protyre Autocare - Great Dunmow
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 16-17 Oak Ind Est, Chelmsford Road, CM6 1XN, Great Dunmow, Essex, United Kingdom
- 01371 873717
4.6
Excellent
1k reviews
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Excellent service.
Excellent service.
Staff were friendly and helpful.
Pleasant surroundings to sit and wait.
27 July 2026
Reply from Protyre Autocare - Great Dunmow
Hello Mrs Metson,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Great Dunmow
Hello Matthew,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Tyre fitters really helpful.
Tyre fitters really helpful. Would have been 5 stars but for the fact that the guy on reception stated point blank that they don't balance caravan wheels. I spoke to the tyre fitter and he balanced the wheels, no problem. Would I use them again? Yes.
15 July 2026
Prompt and efficient Gold Service!
24 July 2026
Reply from Protyre Autocare - Great Dunmow
Hello Ian,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Great Dunmow
I am not one for normally writing reviews. However I have to say the service at Protyre Autocare in Great Dunmow was excellent. I had a slow puncture and turned up hoping Protyre could fix it . And they did , no fuss, professional, keeping me informed and finding the cause of the puncture. This was all done in 25 mins.
A job well done. thanks
21 July 2026
Unprompted review
Reply from Protyre Autocare - Great Dunmow
Hello Adam,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Great Dunmow
Hello Cathy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
MOT test
Went for an MOT and was told it had failed because of a wheel bearing and wanted to charge £240 to do it , sounded very suspect because I couldn’t hear anything so took it to two other garages who both confirmed the bearing was perfectly ok and passed it !
2nd year in a row it’s been failed for no reason, only this time I was clued up enough to get second opinions
Not happy at all because we’ve now waisted another £44
Received a reply stating that someone would be in contact but as I expected …. Nothing , no call , no email or anything , if only there was an area manager you could talk to !!
17 July 2026
Reply from Protyre Autocare - Great Dunmow
Dear Glenn Dawes,
Thank you for your feedback . We are sorry to hear that your recent visit to our Great Dunmow branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Always an amazing fast service
Always an amazing fast service. The gentleman took my keys before opening which free’d up my day even more. Very helpful staff and polite. lovely and clean building and working area. Will be going back a customer for life.
15 July 2026
Reply from Protyre Autocare - Great Dunmow
Hello Kevin,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
MOT and aircon regass
I was booked in for my MOT and whilst there booked in to have my aircon regassed. As always I was welcomed by the team on both occasions, even during the heat and was extremely happy with the service I received for both bookings. Thank you for taking the time on my car. I recommend and will be back!
8 July 2026
Reply from Protyre Autocare - Great Dunmow
Hello Miss Edwards,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Great Dunmow
Hello Les,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Worst tyre experience ever !Dunmow!
Worst tyre experience ever! Charged £65 for a £47 quoted tyre, manager moaned about them shutting in 20mins, when it was actually 50mins later, fitter put 55psi in a tyre how da gerous!!! that should have 33psi max and removed tps sensor and replaced it with a standard rubber valve, tps system flashing fault had to pay a decent garage to replace. Avoid absolutely disgusting company! Will be reporting to trading standards.
14 March 2026
Unprompted review
Reply from Protyre Autocare - Great Dunmow
Dear William Agar,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Excellent service
6 July 2026
Reply from Protyre Autocare - Great Dunmow
Hello Paul,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
work completed on time for a good price
6 July 2026
Reply from Protyre Autocare - Great Dunmow
Hello Sean,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service
I've used this garage a number of times now, and the service is always excellent. They carried out my MOT and air conditioning service, and my car passed its MOT with no issues. They were also kind enough to fit me into an earlier appointment, which was really appreciated.
The staff are always friendly, helpful and professional, making the whole experience straightforward and stress-free. It's great to find a garage you can trust. I wouldn't hesitate to recommend them and will definitely be returning in the future.
25 June 2026
Reply from Protyre Autocare - Great Dunmow
Hello Christina,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Fitted tyres
Great service, the website ordered the wrong tyres for me but the guy in charge had the right two and fitted them for me with no fuss, highly recommended
24 June 2026
Reply from Protyre Autocare - Great Dunmow
Hello Paul,
We would like to thank you for sharing your feedback regarding the service you received at our Great Dunmow branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Rang for an overdue oil change and they…
Rang for an overdue oil change and they fitted me in for the following day!
22 June 2026
Reply from Protyre Autocare - Great Dunmow
Hello Jan,
We're happy to hear our team at Great Dunmow could accommodate your oil change quickly. Thank you for your positive feedback!
Best regards,
Eddie
Customer Care - Protyre
Friendly, Efficient and Competitively Priced
I have used ProTyre many times and have always found them to be competitively priced, friendly and efficient.
I had two new tyres fitted last Saturday and everything went well. I understand they were extremely short-staffed on the day, with just one fitter available, but despite this they still provided a good service.
I would happily use them again.
17 June 2026
Reply from Protyre Autocare - Great Dunmow
Hello Chris,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excelent on-line booking procedure
Able to book direct on line for air-con check (ie: no telephone queuing) with confirmed date and fixed pre-priced quotation. Friendly service and comfortable waiting room (free coffee). Previously used their MOT procedure. Highly recommend,
12 June 2026
Reply from Protyre Autocare - Great Dunmow
Hello Nicholas,
We are so pleased to hear you had such a positive experience with our online booking system and friendly service in centre. We truly appreciate your kind words and recommendation. Thank you for choosing us!
Best regards,
Eddie
Customer Care - Protyre
Not great stole my daughters wheel nut…
Not great stole my daughters wheel nut locking key when it went in for an MOT, then tried to say it was my fault!
We then had to spend £30 for another one, will not be using them again
25 February 2026
Reply from Protyre Autocare - Great Dunmow
Dear Donna Roberts,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
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