Had two cars in the garage on the same day and was really pleased with the service. The first had its air conditioning recharged, and the team also identified a wiring issue for me. The second car i... See more
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Good price and easy to make an online appointment. Job done quickly and well. Also later helped me with documentation needed for an insurance claim.
Company replied
Spoke to Alan about my tyre purchase & fitting arrangements , very helpful And booked my car in last Saturday guys at garage very helpful everything completed as arranged so it’s a 10/10 from me
Company replied
A well run garage, always helpful staff, wouldn’t go anywhere else in kilmarnock.
Company replied
Company details
About Protyre Autocare - Kilmarnock
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
James Little Street 17, KA1 4AT, Kilmarnock, Scotland, United Kingdom
- 01563 531967
4.4
Excellent
833 reviews
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A well run garage
A well run garage, always helpful staff, wouldn’t go anywhere else in kilmarnock.
2 November 2026
Reply from Protyre Autocare - Kilmarnock
Hello Paul,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Kilmarnock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Kilmarnock
Hello Mr Ewing,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Kilmarnock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Have used them for years always good…
Have used them for years always good service and friendly staff would recommend them to friend
2 November 2026
Reply from Protyre Autocare - Kilmarnock
Hello William,
We would like to thank you for sharing your feedback regarding the service you received at our Kilmarnock branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Kilmarnock
Hello Jimmy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Kilmarnock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Kilmarnock
Dear Michael Gibbs,
Thank you for taking the time to share your feedback.
Customer service is important to us and we always try to make sure that it is at the best that it can be for all out customers, therefore your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Walked in had an appointment
Walked in had an appointment
3 staff standing around a computer all looked up and ignored me. No greeting no acknowledgement I was there. Poor show so I went elsewhere
24 October 2026
Unprompted review
Reply from Protyre Autocare - Kilmarnock
Dear Ewen Fleming,
Thank you for bringing this to our attention and we're sorry to hear that you were not happy with the level of customer service received.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Good price and easy to book online
Good price and easy to make an online appointment. Job done quickly and well. Also later helped me with documentation needed for an insurance claim.
19 October 2026
Reply from Protyre Autocare - Kilmarnock
Dear Ray Walkinshaw,
We would like to thank you for sharing your positive feedback regarding your recent experience with our team at our Kilmarnock branch.
We are delighted to hear that you found our online booking system easy to use and that you were pleased with our competitive pricing and efficient service. It is also wonderful to know that our team went the extra mile to assist you with the necessary paperwork for your insurance claim.
We always aim to provide helpful and complete support to our customers.
Thank you again for taking the time to leave such a kind review..
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Excellent and efficient.
Excellent and efficient.
The story about the horse in a tent was tremendous
21 October 2026
Reply from Protyre Autocare - Kilmarnock
Hello Scott,
We would like to thank you for sharing your feedback regarding the service you received at our Kilmarnock branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Had two cars in the garage on the same…
Had two cars in the garage on the same day and was really pleased with the service. The first had its air conditioning recharged, and the team also identified a wiring issue for me. The second car is getting on a bit and needed an exhaust repair, which was carried out promptly. I was shown the completed repair, which looked really solid and well done.
The staff were friendly, helpful and kept me updated throughout, including on progress and costs. Nothing was too much trouble, and I'd happily use them again.
14 October 2026
Reply from Protyre Autocare - Kilmarnock
Dear Mark Murray,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Kilmarnock branch, including the prompt exhaust repair and the helpful updates on both of your vehicles.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Reply from Protyre Autocare - Kilmarnock
Hello Andrew,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Kilmarnock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Kilmarnock
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Kilmarnock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I was greeted warmly and my vehicle was…
I was greeted warmly and my vehicle was seen to promptly . I was back on the road within 30 minutes. Staff as always were curtious and efficient.
12 October 2026
Reply from Protyre Autocare - Kilmarnock
Hello Trevor,
We would like to thank you for sharing your feedback regarding the service you received at our Kilmarnock branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Full set of tyres
Spoke to Alan about my tyre purchase & fitting arrangements , very helpful
And booked my car in last Saturday guys at garage very helpful everything completed as arranged so it’s a 10/10 from me
3 October 2026
Reply from Protyre Autocare - Kilmarnock
Hello Mr Davidson,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Kilmarnock branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
I can't thank them enough for…
I can't thank them enough for explaining to me what work had been done on car that wasn't correct and they sorted everything out for me and I should have went to them in first place and saved a hell o lot of money these guys go out their way to help and explain everything that is wrong with your car and how they will fix it and show you the work they have done to it before and afterwards excellent company and bunch o guys.
7 October 2026
Reply from Protyre Autocare - Kilmarnock
Hello Colin,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Kilmarnock branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
As always the service was very good
As always the service was very good , I had my appointment for the wheel alignment at 11am but when I got there the gentleman said they were running a bit late so would I mind coming back later. I came back about 12.10 and they got my car on the ramp and fixed it, before I came to the garage my car wanted to take me into the ditch but now it drives in a nice straight line. Well done once again I was supposed to get the balancing done as well but I left that as one of the front wheels has a bash so I'm going to get a new wheel so once I get that I'll come down and get two new Falken tyres fitted the same as the ones I got on the back. Once again thank you and I would certainly recommend you to my friends.
16 September 2026
Reply from Protyre Autocare - Kilmarnock
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Kilmarnock branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
They were very quick and efficient when…
They were very quick and efficient when carrying out the Wheel Alignment on my car. Unfortunately can only give 4 stars as was booked in for 10:30am and my car wasn’t taken into the garage until 12pm.
12 September 2026
The whole process was straightforward
The whole process was straightforward. Staff were professional friendly and helpful. The appointment was completed in no time at all
16 September 2026
Reply from Protyre Autocare - Kilmarnock
Hello Mrs Inglis,
We would like to thank you for sharing your feedback regarding the service you received at our Kilmarnock branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Right 1st time wheel alignment
Right 1st time wheel alignment
Pleasant staff prompt working
All round great service
Will deffo use again
4 September 2026
Reply from Protyre Autocare - Kilmarnock
Hello Michael,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Kilmarnock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service have recommended to a…
Great service have recommended to a friend for same tyres.
9 September 2026
Reply from Protyre Autocare - Kilmarnock
Hello Mr Herron,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Kilmarnock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I would not recommend Protyre
I would not recommend Protyre. My car was booked in for its MOT on 31st August at Kilmarnock branch. Test was booked and paid for 3 weeks before. I turned up this morning for the test only to be told that the garage had no tester and hasn't had one for over 2 months. I had to ask for a refund which will no doubt take several working days. Appalling customer service.
31 August 2026
Unprompted review
Reply from Protyre Autocare - Kilmarnock
Dear Jim Sommerville,
Thank you for bringing this to our attention. We are sorry to hear that you did not have a positive experience.
We can confirm that this had been raised with the management following your email. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you.
Best regards,
Eddie
Customer Care - Protyre
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