Protyre Autocare - Leeds Horsforth Reviews 

1,064
TrustScore 5 out of 5

4.9

Unit 5 Lister Hill, Horsforth, LS18 5AZ Leeds, West Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I’ve used Protyre for a couple of years now and they have been excellent. Great with communication, honest with everything and great customer service throughout. Special mention to James which has bee... See more

Company replied

Rated 5 out of 5 stars

I have been using Protyre Horsforth for years and I always received great customer service, extremely friendly staff and good price. Matt is very caring person to customer needs and try to deliver bes... See more

Company replied

Rated 5 out of 5 stars

We have used Protyre before, as the guys are always very helpful. Good advice on what was needed to be done to the car, with everything finished on time.

Company replied

Rated 5 out of 5 stars

A cannot praise James and Kai at Horsforth Protyre more highly for their customer service today. After my disabled husband got a flat tyre on Friday at 5.05 they spent some time trying to fit us in fo... See more

Company replied


Company details

  1. #9 of 24 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #8 of 20 best companies in MOT Centre
  5. #23 of 55 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 5 Lister Hill, Horsforth, LS18 5AZ, Leeds, West Yorkshire, United Kingdom

  • 0113 281 8881

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,064)

34,852 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly, professional and quick

I managed to book in the same day after needing a new tyre after a pothole incident. Service was friendly and professional. They quoted an hour but were finished in about half the time. Prices were reasonable and competitive with others. Would use again.

19 February 2026
Unprompted review
Rated 1 out of 5 stars

my vehicle had a oil leak week later after service

my vehicle had a service week later , massive oil leak , I went back for them to resolve they mentioned they deal with it. cost me an extra £1000

5 February 2026
Protyre Autocare - Leeds Horsforth logo

Reply from Protyre Autocare - Leeds Horsforth

Dear Customer,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Protyre in Horsforth is first choice for outstanding vehicle maintenance and service

Having been a driver for over fifty years I have used many vehicle maintenance companies, and without doubt the Protyre company are way out in front in terms of Customer service, technical ability, speed and going above and beyond to meet customer needs.
I would whole heartedly recommend the Protyre company as my one stop shop for all my vehicle needs.

16 February 2026
Rated 5 out of 5 stars

Great

Easy to book, no problems. friendly staff will come back for any car troubles and future MOTs!

11 February 2026
Rated 1 out of 5 stars

Left to drive away with no brakes

I took my car in to have my brakes changed and was left driving without brakes, as the mechanic didn’t bleed the lines and didn’t notice when pulling the car out of the garage. Very surprised to not even be offered a refund on the labour that hadn’t been done correctly.

31 January 2026
Protyre Autocare - Leeds Horsforth logo

Reply from Protyre Autocare - Leeds Horsforth

Dear Tom Coghlan,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Tyres

Always given good advice which I am very confident taking, excellent service and friendly staff.

29 January 2026

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