Update: I have received the service check sheet and spoke to the branch manager who confirmed all work was carried out in accordance with the service level booked. Thank you for your call and clarifi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent communication following a web purchase of 4 tyres at a very competitive price. Phoned me to offer an earlier fitting slot which was convenient. Tyres were fitted quickly and professionally.... See more
Company replied
Tony & his team are fantastic as always. He is not always able to get my brand tyre in however gets us in promptly to fit and does a complimentary health check. Staff are knowledgeable, frie... See more
Company replied
Easy of booking and paying on-line. Cheaper than ATS and Kwik-Fit even without an additional discount. Air conditioning recharged quickly and efficiently, all round good service. Also recently had... See more
Company details
About Protyre Autocare - Newport Gwent
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
449 Corporation Road, Newport, NP19 0HE, Newport, Gwent, United Kingdom
- 01633 279300
4.9
Excellent
722 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful at the garage and dealt…
Very helpful at the garage and dealt with an issue that arose with the tyre order both efficiently and professionally.
19 January 2026
Great service
Great service, I called in on the off chance and the staff dealt with my order for 2 new tyres straight away.
I was very pleased.
16 January 2026
Excellent service.
14 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Protyre Autocare - Newport Gwent
Hello Caroline,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Newport Gwent branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Despite ordering 2 tyres online and…
Despite ordering 2 tyres online and being told they were in, the branch was let down as they only delivered one to them! Branch manager worked out a great solution despite the error and saved me wasting a day. No stars for online ordering and delivery but 5 stars for ranch manager.
12 January 2026
Reply from Protyre Autocare - Newport Gwent
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Newport Gwent branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great service would use again.
12 January 2026
Very professional
Very professional, helpful and understanding of issues that I had.
Would definitely recommend
7 January 2026
Extremely helpful
Extremely helpful. Managed to fit me in on New Years Eve to replace a punctured tyre. Which was very much appreciated due to work on New Years day.
31 December 2025
Reply from Protyre Autocare - Newport Gwent
Dear Mandy,
We appreciate you taking the time to leave us a review!
We're happy we could assist you on New Year's Eve with your tyre replacement at our Newport Gwent branch.
Providing efficient service is important to us.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
The staff members were really help and…
The staff members were really help and went above and beyond a few times for me, they did the free alignment check, and explanated where the issue was and relsoved it. Also the did a free break check and advised me to that my caliper was sizing which and would require a replacement as it was a safety issue snd also eating up my break pads and disk.
10 November 2025
brilliant a great team of lads who were…
brilliant a great team of lads who were extremely helpful and professional,have used bathwick tyres on 2 occasions and will only use bathwick tyres newport from now on.
15 December 2025
I had no problems at Protyre
I had no problems at Protyre, everything went as I expected…… great
3 December 2025
Reply from Protyre Autocare - Newport Gwent
Hello Russell,
We would like to thank you for sharing your feedback regarding the service you received at our Newport Gwent branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Everything on time and worked well
Everything on time and worked well. Booked online as tyres were cheaper although I did check with Bathwick Tyres/Protyre before I booked. Very pleased.
19 November 2025
The best experience ever
The best experience ever!
Aled and all the lovely gentlemen working there in the Newport branch on corporation road are a true asset to the company. It’s cheap parts/service without compromising quality. They dont try and rip you off like others do! If you need anything to do with tires/battery or service dont hesitate!! Thank you for putting me at ease.
Paulina
15 November 2025
Excellent service Delivery
Excellent service
Quick and timely service. When I got there they had the new tyre out ready to go on my car. Staff were friendly too.
10 November 2025
Expectations exceeded !!!
My expectations were exceeded in all respects. I received a friendly welcome and the car was taken into the fitting bay straight away. The fitter took obvious care in fitting, to the extent of pointing out a future problem area with a wheel and offering a short-term fix. I am most grateful for the care and attention I received. If only all tyre fitters were this good!
27 October 2025
Reply from Protyre Autocare - Newport Gwent
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Newport Gwent branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Professional job.
Easy online booking. Work carried out on time. Competitive price. Recommended.
21 October 2025
Reply from Protyre Autocare - Newport Gwent
Hello Mr Sykes,
We would like to thank you for sharing your feedback regarding the service you received at our Newport Gwent branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Fast reliable service
27 October 2025
Reply from Protyre Autocare - Newport Gwent
Hello Lisa,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Newport Gwent branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.