Was able to leave my car with them whilst waiting for tyre delivery and going to the hospital. Was kept upto date about progress of the work to be completed. Received all paperwork in hand, car drive... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fitted me in at very short notice and late in the day, to replace a tyre that another garage had advised needed replacing urgently. Lovely team who also completed further follow up work replacin... See more
Company replied
Needed tyre replaced due to Pot Hole puncture on virtually new tyre. Fitted in set of 4 just months previously. Not a stocked brand or size, and wanted to keep same all round. Ordered online for av... See more
I went for a (reduced price) aircon regas and the guys at Ripley gave my car a thorough examination. They pointed out a few things and I got booked in for a couple of days later on Spring Bank Holida... See more
Company details
About Protyre Autocare - Ripley
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
5/7 Derby Road, DE5 3EA, Ripley, United Kingdom
- 01773 847130
4.6
Excellent
364 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very reasonable prices and great…
Very reasonable prices and great service from start to finish
4 November 2026
Reply from Protyre Autocare - Ripley
Hello Steve,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ripley branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The guys were extremely courteous and…
The guys were extremely courteous and efficient. Absolutely superb
4 November 2026
Reply from Protyre Autocare - Ripley
Hello Colin,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ripley branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service and staff
Great service and staff, fitted me in straight away , would definitely recommend
2 November 2026
Reply from Protyre Autocare - Ripley
Hello Mark,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ripley branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
every thing was done as i requested and…
every thing was done as i requested and on time with appointment
26 October 2026
Reply from Protyre Autocare - Ripley
Hello Roger,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ripley branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service from the Protyre…
Excellent service from the Protyre team, thanks again.
28 October 2026
Reply from Protyre Autocare - Ripley
Hello Paul,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ripley branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Ripley
Hello Norman,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ripley branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Recommended
Tyres fitted today. I was a Selecta Tyre Ripley customer long before the Protyre era. Prices are competitive, the service efficient and I have always found the staff knowledgeable, helpful and friendly. Recommended.
14 October 2026
Unprompted review
Reply from Protyre Autocare - Ripley
Hello Michael,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ripley branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Can't fault them
Called in for a leaky valve replacement, received excellent, friendly service and at a very reasonable cost indeed. Oh and free coffee :-)
14 October 2026
Reply from Protyre Autocare - Ripley
Hello Dave,
We would like to thank you for sharing your feedback regarding the service you received at our Ripley branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great lads there
Great lads there, Reece I think his name was, was helpful. Tyres ordered and changed quickly. Couldn’t fault it
5 October 2026
Reply from Protyre Autocare - Ripley
Hello Tom,
We would like to thank you for sharing your feedback regarding the service you received at our Ripley branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Brilliant service and very polite men…
Brilliant service and very polite men ..definitely will return .
30 September 2026
Reply from Protyre Autocare - Ripley
Hello Andrea,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ripley branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very good service.Polite talked me…
Very good service.Polite talked me through what was needed to sort my problem out
30 September 2026
Reply from Protyre Autocare - Ripley
Hello Mr Spencer,
We would like to thank you for sharing your feedback regarding the service you received at our Ripley branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Competitive and Helpful.
Had a good range of options for tyres, the prices were better than the competitors. The work was done quickly and communication was good. The vehicle report is very comprehensive.
28 September 2026
Reply from Protyre Autocare - Ripley
Hello Steve,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ripley branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
5 star everytime
Was able to leave my car with them whilst waiting for tyre delivery and going to the hospital. Was kept upto date about progress of the work to be completed. Received all paperwork in hand, car drives as new now and goes straight instead of pulling to the left.
Chris, Reece and team are superb and care about their work.
18 September 2026
Reply from Protyre Autocare - Ripley
Hello Craig,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ripley branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Repairs. Ripley branch 5 stars
Easy and hassle free repairs i highly valued the way my repairs were carried out.. staff very friendly and welcoming. I trust this garage and will be using again. A credit to themselves 5 stars all the way . Wendy Wharton. Derbyshire
16 September 2026
Reply from Protyre Autocare - Ripley
Hello Wendy,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ripley branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Appalling service
Appalling customer service from Pro Tyres. I took my daughter’s car in on Saturday morning with a clearly visible screw causing a puncture. Despite knowing this, they refused even to inspect the tyre or offer any option to return later that morning, simply telling me to come back the following week.
Completely unacceptable for a tyre centre. The lack of care and basic customer service was shocking. I will never use Pro Tyres again and would strongly advise others to go elsewhere.
19 September 2026
Unprompted review
Reply from Protyre Autocare - Ripley
Dear Customer,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Very efficient service
Very efficient service. Staff polite and informative. Prices compared favourably with other outlets. Won't hesitate to use them again.
16 September 2026
Reply from Protyre Autocare - Ripley
Hello John,
We would like to thank you for sharing your feedback regarding the service you received at our Ripley branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Fitted me in at very short notice and…
Fitted me in at very short notice and late in the day, to replace a tyre that another garage had advised needed replacing urgently.
Lovely team who also completed further follow up work replacing a part and sorting the tracking.
Highly recommend!
9 September 2026
Reply from Protyre Autocare - Ripley
Hello Sarah,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ripely branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Professional team
Quick, friendly and professional service. The staff advised and resolved my tyre issues. Thank you
28 August 2026
Reply from Protyre Autocare - Ripley
Hello Mrs Fletcher,
We would like to thank you for sharing your feedback regarding the service you received at our Ripley branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Thoughtful caring staff -I was given a…
Thoughtful caring staff -I was given a time when they could do my repair, they were very prompt and the repair was carried out in the stated time
11 August 2026
Reply from Protyre Autocare - Ripley
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Ripley branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.