Warm welcome on arrival and directed towards the complimentary tea and coffee as I was going to be waiting. Also shown some colouring equipment for my young child. 2 new tyres fitted quickly and all... See more
Company replied
Location
Switch location11 Edison Road, Churchfield Industrial Estate, SP2 7NU Salisbury, Wiltshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They are always helpful and explain everything fully. They are always busy because they are that good, and competitive prices too. I don't know how Ian the manager copes with the stress, but he alwa... See more
Company replied
Visited 29/10/26 and 2/11/26. Had fantastic service, staff I dealt with were very helpful, professional and polite. Contacted them by email and they were quick and helpful in responding. I had to get... See more
Company replied
I had a puncture in my Civic, I needed the wheel removed and the space saver put on as I was unable to sort it . They were extremely busy, but found time to swop wheels , I was then asked to return... See more
Company replied
Company details
About Protyre Autocare - Salisbury
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
11 Edison Road, Churchfield Industrial Estate, SP2 7NU, Salisbury, Wiltshire, United Kingdom
- 01722 414424
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Been going here for years for all of…
Been going here for years for all of our cars. The personal service from knowledgeable and highly engaged staff makes all the difference. They always make the effort to find the best deal which sets them apart.
26 August 2026
Reply from Protyre Autocare - Salisbury
Hello Bob,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Salisbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Fast service evry thing was as it…
Fast service evry thing was as it should be.
Despite bean under staff on Saturday Ian and his team deliverd top service in excellent time.
26 August 2026
Reply from Protyre Autocare - Salisbury
Hello, Mr Kwiatkowski
Thank you for sharing your positive feedback regarding the service you received. We take customer service very seriously and are delighted that our team in centre delivered top service. We appreciate you taking the time to provide us with such positive feedback!
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Salisbury
Hello,
Thank you for taking the time to leave us a 5-star review of our Salisbury centre. We are pleased to hear that your experience was excellent. Thank you for your custom.
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Salisbury
Hello C Barter,
Thank you for taking the time to leave us a 5-star review of our Salisbury centre. We are pleased to hear that your experience was brilliant. Thank you for your custom.
Best regards,
Eddie
Customer Care - Protyre
Professional and friendly service
Professional and friendly service. Tyres ordered and fitted very quickly and to costs advised.
17 August 2026
Reply from Protyre Autocare - Salisbury
Hello Keith,
We would like to thank you for sharing your feedback regarding the service you received. We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you. Many thanks again for taking the time to provide us with such positive feedback!
Best regards,
Eddie
Customer Care - Protyre
Always a positive experience with Ian…
Always a positive experience with Ian and his team, Had 2 tyres replaced & tracking done :)
24 August 2026
Reply from Protyre Autocare - Salisbury
Hello Natasha,
We would like to thank you for sharing your feedback regarding the service you received. We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team at Salisbury have delivered this to you. Many thanks again for taking the time to provide us with such positive feedback!
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Salisbury
Hello,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be to all our customers, therefore we are delighted to hear that you are happy with the service you received from the team. We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
The staff have always been very helpful…
The staff have always been very helpful to me and very honest
19 August 2026
Reply from Protyre Autocare - Salisbury
Hello Kerrie,
Thank you very much for leaving us this 5-star review.
We always strive to ensure our products and customer service are the best they can be for all our customers, so we are delighted to hear that you are happy with the service you received from the team at our Salisbury centre.
We appreciate your business and hope to see you again in the future.
Best regards,
Eddie
Customer Care - Protyre
Excellent service every time
Excellent service every time. The team are friendly, professional, ans always explain everything clearly. They are honest about what work is needed and never try to charge for unnecessary repairs. Ive been a customer for many years and have always recieved great service. There's a reason they're such a busy garage. I wouldn't go anywhere else.
19 August 2026
Reply from Protyre Autocare - Salisbury
Hello Sharon,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Salisbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Always excellent swift service from…
Always excellent swift service from polite helpful staff
19 August 2026
Reply from Protyre Autocare - Salisbury
Hello Mrs Reed,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Salisbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Salisbury
Hello Mrs Shergold,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Salisbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Salisbury
Hello Robert,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Salisbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
the price i was qouted on the phone was…
the price i was qouted on the phone was the price i was charged "NO EXTRAS"
Quick turn around
checked my other two tyres {prresure}
friendly encounter with staff
14 August 2026
Reply from Protyre Autocare - Salisbury
Hello Jeff,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Salisbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Unpleasant experience
The service of the garage if fine, but the manager who served me was shocking. He was rude and seems to try and make the customer look stupid. It was a horrible experience, came away so upset.
13 August 2026
Unprompted review
Reply from Protyre Autocare - Salisbury
Dear Matt Harris,
Thank you for taking the time to raise your concerns. We are sorry to hear that you have had this experience. This is far from the high standards we expect from our team members.
Customer service is important to us, and we always aim to make sure that it is at the best that it can be for all our customers, therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the registration of the vehicle in question and your best contact number, we will be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Very happy with Protyre Autocare
Easy to book online, lots of availability to choose from even for the next day. Good value for money. Very friendly and welcoming staff. Car was worked on at the scheduled time with a quick turn around. Easy to find and get to with parking available. Was able to wait on site. Would use again and recommend. Thank you.
5 August 2026
Reply from Protyre Autocare - Salisbury
Hello Gemma,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Salisbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Salisbury
Hello Vics,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Salisbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The staff were very helpful and fixed…
The staff were very helpful and fixed my Tyre issue efficiently and ahead of the predicted time - thank you very much
12 August 2026
Reply from Protyre Autocare - Salisbury
Hello Mr Campbell,
We would like to thank you for sharing your feedback regarding the service you received at our Salisbury branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
New tyres
Ordered tyres online. Went to fit but had not arrived from main depot.
Looked at alternatives but none in branch untill next day.
Went back next day for fitting.
There was a mess up with my original tyres not arriving but the staff were knowledgeable, helpful and apologetic due to the error.
The branch Manager adjusted my final bill to compensate for the error. I was happy with this and the attitude of all the staff was so helpful. No problem, will Definitely use Protyre Salisbury again. Was going for Cinturato's originally but given the option of Falken or Cinturato's on day 2, as the team made sure I had a choice when I arrived, I went for the ZE320's. So far, so good, handles well. Not tried in the wet yet but, I think they will be good, ZE320 reviews are good, they feel nice and stable on my focus
12 August 2026
Reply from Protyre Autocare - Salisbury
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Salisbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Salisbury
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Salisbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very professional manager listened hard…
Very professional manager listened hard to the problem and selected his most experienced technician to sort out the major problem with the steering geometry on my car. This is something that even the garage that sold the car to me had been unable to do. The car now drives perfectly without pulling left or right nor squealing in car parks. I would give them 10 stars out of 5 if I could !!
3 August 2026
Reply from Protyre Autocare - Salisbury
Hello Michael & Christine,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our centre, especially with the resolution of the steering geometry issue on your vehicle.
Best regards,
Eddie
Customer Care - Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.